Phillip Robinson | Page 5

BUYER BEWARE – STAR HYUNDAI If you value honesty, transparency, and integrity, think twice before doing business with Star Hyundai. On May 27, I went in to cancel my extended 10-year warranty alon transparency, and integrity, think twice before doing business with Star Hyundai. On May 27, I went in to cancel my extended 10-year warranty along with the vehicle and tire & wheel protection plans. I met with their manager Phil, signed all required paperwork, and was told the prorated refund process was underway. Fast forward nearly three months later, and I’m still getting nothing but the runaround from their finance manager Charlie. No ETA on a check. No straight answers. Just excuses. Today is August 11, and after calling Horizon Portfolio Protection directly, I learned something infuriating: they did not receive my cancellation paperwork until August 6 — over two months after I signed the cancellation forms. That is also the date the dealership marked as the official “cancellation date,” shortchanging me further on the refund amount I’m entitled to. This is not just poor customer service — it’s dishonest and deceptive business practice. Star Hyundai had my signed cancellation in hand on May 27, yet delayed submitting it for over two months, all while holding onto my money and misleading me about the status. If you are considering doing business here, beware: Once they have your money, good luck getting it back. Expect delays, lack of communication, and evasive answers. Document EVERYTHING and prepare to escalate to outside agencies if needed. I regret ever trusting Star Hyundai and hope this review helps others avoid the frustration, dishonesty, and disrespect I’ve experienced. More

Report | Print

I had a great experience there. Mark and Phil were great. Very smooth .professional and friendly. I would Def recommend to a friend. Mark and Phil were great. Very smooth .professional and friendly. I would Def recommend to a friend. More

by gmon1114 Verified Customer Verified Customer

Report | Print

Every one there was great Mark an Phil was the best they explain everything to me explain everything to me More

by Clifton Wall Verified Customer Verified Customer

Report | Print

I didn’t visit the dealership. I purchased the car through a broker, who obtained the car from Star Hyundai. However, I did interact with Star Hyundai after taking possession of I purchased the car through a broker, who obtained the car from Star Hyundai. However, I did interact with Star Hyundai after taking possession of the car, when I had difficulty setting up my Blue Link account, and no one at Hyundai.com was able to help me. Phillip Robinson, at Star Hyundai, was amazing. He went out of his way to help me fix the problem setting up my Blue Link account. He had the patience of a saint, when I was losing patience rapidly. Too many people don't want to bother going the extra mile to help a customer, and they pass the bucket. Not Phillip, he went 100 extra miles. More

by ROBHERSH Verified Customer Verified Customer

Report | Print

We've leased at least 10 cars from this dealership and we use the manager Phillip Robinson. He knows us by now and we have a great relationship with him and Russell at Star Hyundai. They are both fantastic! use the manager Phillip Robinson. He knows us by now and we have a great relationship with him and Russell at Star Hyundai. They are both fantastic! More

by PAULAR423 Verified Customer Verified Customer

Report | Print

I had a great experience at Star Hyundai. The staff were friendly, knowledgeable, and not pushy at all. They answered all my questions , helped me find the perfect car with in my budget , and The staff were friendly, knowledgeable, and not pushy at all. They answered all my questions , helped me find the perfect car with in my budget , and made the whole process smooth and stress-free. I highly recommend them to anyone looking for a new or used car. More

by LARRYM93 Verified Customer Verified Customer

Report | Print

Great service. Worked to get me a better deal. Everything completed in one day. Excellent. Worked to get me a better deal. Everything completed in one day. Excellent. More

by DELIO.RUNKO Verified Customer Verified Customer

Report | Print

Simon and Phill were super nice and helpful! ! Jeff was very nice in terms of working with him and how he spoke to us. There was some discrepancies in what i was told by sales what I would pay ve ! Jeff was very nice in terms of working with him and how he spoke to us. There was some discrepancies in what i was told by sales what I would pay versus when I sat down with finance what I actually paid. I wasn’t given the itemized breakdown of financial jargon until after I paid. It was only broken down on a piece of paper. When i called to speak to Charlie D. He broke it down. I tried explaining to him what I was told by Jeff in the numbers and that I was upset about the difference in 1000 dollars not being accurately ballparked. I get u gotta do the credit application first, but I shouldn’t be blind sided with out of pocket upon leaving. I was told I was only paying taxes fees and first month. 0 down!! It wasn’t 0 down so idk why sales told me that. I don’t mind you know, but tell me upright. Anyways, Charlie D heard my voice get shaky which it was. I was upset and teary because it’s intimidating to do this for the first time and hear all these new financial terms, but i was not angry or yelling. I was also overwhelmed as I am novice in these things. Charlie had said verbatim “you’re getting real emotional you should just return the car.. you’re getting real emotional over 200 dollars just return it.” so condescending. it was not over 200 dollars and even if it was? so what? if I’m short 200 dollars when I come to pay you, you would be just as upset! It was around 1000 difference. I explained to charlie i expected to be told a price between 2k-3k upon meeting with ANYONE. However, i told jeff along with my dad via phone we weren’t tryna pay much more over 2k.. and jeff said “shouldn’t be bc ur putting 0 down.. charlie does the numbers but its taxes and fees” I had my calculator out in front of Jeff and calculated taxes first months and a predicted dmv fee.. Jeff said that would be around what i would pay. He didn’t tell me to add 650 for a bank fee! I had the calculator out tryna financially prepare.. tell me then to add that in. THATS STANDARD credit application or not! If your customer is asking for numbers, tell someone to run them. Dont low ball me and get me to agree then when i get the numbers after blame finance. Simon and Phill were so nice and helped me out a lot. If charlie would have said nicely like “hey so sorry for any confusion idk what happened in sales i just do the numbers.” I would have been chilling. But the way he spoke to me was so disrespectful coming from someone who has 3 daughters himself, my father got on the phone and said “i dont appreciate you calling my daughter too emotional and talking down to her.” He yelled and said “SHE IS EMOTIONAL I AINT TAKING THAT BACK.” It’s just so disrespectful and customer service is clearly his weakness. I hope his 3 daughters are never spoken to that way by a male because I know he would freak out on them. I don’t say that to be disrespectful, but more eye opening and to realize who you’re speaking to. You are speaking to another man’s daughter. It’s not a game. I got my car at end of month so definitely was rushed. I work in sales i know end of month stress is crazy. I can understand.. just do it right. I loved the car. would have still paid what I had paid. Shout out again to Simon for the lovely help in my taking my jeep and giving me a great deal. Shout out to Phill for also being so kind in speaking to my boyfriend who expressed our concerns. Jeff again is a pleasant person and he definitely was trying to help, I just think once numbers got involved that weren’t accurate, that’s what left a sour taste. More

by NYCSHAWNIE Verified Customer Verified Customer

Report | Print

Mark, Phil and the entire staff were very helpful & professional. Made the leasing experience very seamless and happy to drive off the lot that day with a new car (Genesis GV70) ! professional. Made the leasing experience very seamless and happy to drive off the lot that day with a new car (Genesis GV70) ! More

by HENRY.OHERN Verified Customer Verified Customer

Report | Print

Best dealership I've ever dealt with. The whole team was wonderful and took the time to explain all the details. Extremely knowledgable, and made the process very smooth. The whole team was wonderful and took the time to explain all the details. Extremely knowledgable, and made the process very smooth. More

by EUNIE.CHAI Verified Customer Verified Customer

Report | Print