Phillip Robinson | Page 6

Simon and Phill were super nice and helpful! ! Jeff was very nice in terms of working with him and how he spoke to us. There was some discrepancies in what i was told by sales what I would pay ve ! Jeff was very nice in terms of working with him and how he spoke to us. There was some discrepancies in what i was told by sales what I would pay versus when I sat down with finance what I actually paid. I wasn’t given the itemized breakdown of financial jargon until after I paid. It was only broken down on a piece of paper. When i called to speak to Charlie D. He broke it down. I tried explaining to him what I was told by Jeff in the numbers and that I was upset about the difference in 1000 dollars not being accurately ballparked. I get u gotta do the credit application first, but I shouldn’t be blind sided with out of pocket upon leaving. I was told I was only paying taxes fees and first month. 0 down!! It wasn’t 0 down so idk why sales told me that. I don’t mind you know, but tell me upright. Anyways, Charlie D heard my voice get shaky which it was. I was upset and teary because it’s intimidating to do this for the first time and hear all these new financial terms, but i was not angry or yelling. I was also overwhelmed as I am novice in these things. Charlie had said verbatim “you’re getting real emotional you should just return the car.. you’re getting real emotional over 200 dollars just return it.” so condescending. it was not over 200 dollars and even if it was? so what? if I’m short 200 dollars when I come to pay you, you would be just as upset! It was around 1000 difference. I explained to charlie i expected to be told a price between 2k-3k upon meeting with ANYONE. However, i told jeff along with my dad via phone we weren’t tryna pay much more over 2k.. and jeff said “shouldn’t be bc ur putting 0 down.. charlie does the numbers but its taxes and fees” I had my calculator out in front of Jeff and calculated taxes first months and a predicted dmv fee.. Jeff said that would be around what i would pay. He didn’t tell me to add 650 for a bank fee! I had the calculator out tryna financially prepare.. tell me then to add that in. THATS STANDARD credit application or not! If your customer is asking for numbers, tell someone to run them. Dont low ball me and get me to agree then when i get the numbers after blame finance. Simon and Phill were so nice and helped me out a lot. If charlie would have said nicely like “hey so sorry for any confusion idk what happened in sales i just do the numbers.” I would have been chilling. But the way he spoke to me was so disrespectful coming from someone who has 3 daughters himself, my father got on the phone and said “i dont appreciate you calling my daughter too emotional and talking down to her.” He yelled and said “SHE IS EMOTIONAL I AINT TAKING THAT BACK.” It’s just so disrespectful and customer service is clearly his weakness. I hope his 3 daughters are never spoken to that way by a male because I know he would freak out on them. I don’t say that to be disrespectful, but more eye opening and to realize who you’re speaking to. You are speaking to another man’s daughter. It’s not a game. I got my car at end of month so definitely was rushed. I work in sales i know end of month stress is crazy. I can understand.. just do it right. I loved the car. would have still paid what I had paid. Shout out again to Simon for the lovely help in my taking my jeep and giving me a great deal. Shout out to Phill for also being so kind in speaking to my boyfriend who expressed our concerns. Jeff again is a pleasant person and he definitely was trying to help, I just think once numbers got involved that weren’t accurate, that’s what left a sour taste. More

by NYCSHAWNIE Verified Customer Verified Customer

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Mark, Phil and the entire staff were very helpful & professional. Made the leasing experience very seamless and happy to drive off the lot that day with a new car (Genesis GV70) ! professional. Made the leasing experience very seamless and happy to drive off the lot that day with a new car (Genesis GV70) ! More

by HENRY.OHERN Verified Customer Verified Customer

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Best dealership I've ever dealt with. The whole team was wonderful and took the time to explain all the details. Extremely knowledgable, and made the process very smooth. The whole team was wonderful and took the time to explain all the details. Extremely knowledgable, and made the process very smooth. More

by EUNIE.CHAI Verified Customer Verified Customer

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Phillip and his team are awesome. While the showroom may not be the fanciest the product and service you receive is what really matters. And Phillip knows how to make you feel heard a While the showroom may not be the fanciest the product and service you receive is what really matters. And Phillip knows how to make you feel heard and appreciated. More

by ESTANISZEWSKI Verified Customer Verified Customer

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From asking what features are important to me and knowing my price point, Phil has always gone above and beyond to make sure I drive out a happy customer. my price point, Phil has always gone above and beyond to make sure I drive out a happy customer. More

by DEELITE330 Verified Customer Verified Customer

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Very friendly and sincere to the customers. Highly recommend to friends and family. Speedy service to satisfy customers. Highly recommend to friends and family. Speedy service to satisfy customers. More

by JENNYJEON64 Verified Customer Verified Customer

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Mark was very knowledgeable and professional. Excellent in patience. Genesis is great and excellent car Excellent in patience. Genesis is great and excellent car More

by blhargrove0402 Verified Customer Verified Customer

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Exceptional professionalism all around! Wonderful staff and courteous attention to all details. Thank you very much for such a pleasant experience. Wonderful staff and courteous attention to all details. Thank you very much for such a pleasant experience. More

by SDIAM85572 Verified Customer Verified Customer

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Couldn't have asked for a better car buying experience especially working with Phil. Thank you so much Star Hyundai!! especially working with Phil. Thank you so much Star Hyundai!! More

by PETEYKIM1 Verified Customer Verified Customer

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My experience with Phillip Robinson was excellent! He was friendly, seemed very honest and did not upsell me. He was friendly, seemed very honest and did not upsell me. More

by HAXELMAN Verified Customer Verified Customer

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