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Phillip Rucker
Phillip Rucker at Subaru of Little Rock

Phillip Rucker

Service Advisor

Subaru of Little Rock

12121 Colonel Glenn Road
Little Rock , AR 72210

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4.6
29 Reviews
4.6

29 Reviews

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29 Reviews of Phillip Rucker

August 20, 2025

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Employee Rating

Enjoyed getting the video of my vehicle service inspection. Great service manager Gage Scott who heard my issues and explained how it will be taken care of. More

by Hillbille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doc Weaver, Gage Scott , Daniel in service

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Aug 20, 2025

Subaru of Little Rock responded

Thanks for sharing about your experience with Subaru of Little Rock. We appreciate your business and hope to see you again soon! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

August 16, 2025

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Had an appt and they didn’t know I was coming - yet got several reminder text- took 2.5 hrs for. 1-2 hr xx just to see what they needed to do to fix horn and tailgate lift. Then forgot me for over an hr af More

by MCATEEROBINE
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 19, 2025

Subaru of Little Rock responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. Thank you for answering my phone call and discussing the issue with me. Thank you for continuing to let us serve you. I hope to be able to meet you on Friday when you come back in. Feel free to call or ask for me if you have any further issues. Burt Prickett Client Relations 501-503-5454 bprickett@winrockautomotive.com

August 06, 2025

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Subaru of LR has been excellent up to our last visit for an oil change and tire rotation. All four rims on our 2024 Crosstrek were damaged during the tire rotation. They should have notified us of the damag More

by chiefsavst
Workmanship
Service Communication
Recommend Dealer
No
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Aug 06, 2025

Subaru of Little Rock responded

Thank you for letting us know. We sincerely apologize. I have spoken to the adviser and I am happy to hear that he has already made the arraignments to take care of you and have your wheels repaired. If we make a mistake, I want to make sure we make it right! I hope we continue to win your business! If there are any other problems, feel free to call me. Burt Prickett Client Relations 501-503-5454 bprickett@winrockautomotive.com

August 02, 2025

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Employee Rating

The Subaru of Little Rock service department is fantastic. Extremely courteous, timely, and the waiting area is very nice. More

by THardin
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 02, 2025

Subaru of Little Rock responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

August 01, 2025

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Fast service …communicative throughout service process . . professional and attentive .. been utilizing Subaru’s service dept for life of my car More

by Gablonsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Catt, Burt Prickett, Kipperlie Davis, Jessie Havniear, Kari Bratton, Jaime Bolanos, Alex Perez, Clayvius Baker

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Aug 01, 2025

Subaru of Little Rock responded

Thanks for sharing your thoughts about your experience with Subaru of Little Rock. We appreciate your business and hope to see you again soon! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

July 31, 2025

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Just waft I expected, prompt, courteous, friendly, reasonable pricing, very informative, will definitely return for next service More

by fshogfan
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2025

Subaru of Little Rock responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Subaru of Little Rock, we look forward to having you as a valued customer for many years to come! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

July 25, 2025

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Employee Rating

Prompt, courteous service with a detailed account of what was done, and what needs to be done in the future. More

by A_EDEN
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Jul 25, 2025

Subaru of Little Rock responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Subaru of Little Rock to be a positive one. Please don't hesitate to reach out if you need anything else. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

July 25, 2025

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Employee Rating

The service experience was better this time than in November,2024. Phil Rucker was very welcoming and did an excellent job communicating with us. Dealership was clean and busy. More

by Windy4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melanie Cavender

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Jul 30, 2025

Subaru of Little Rock responded

Thanks for sharing about your experience with Subaru of Little Rock. We appreciate your business and hope to see you again soon! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

July 23, 2025

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Employee Rating

Fantastic dealership and staff. We are very pleased with the service and professional experience that they provide. More

by michaelamckinney2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 23, 2025

Subaru of Little Rock responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

July 23, 2025

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Employee Rating

Very nice service team. Waiting area was clean and conducive to working. Time required was less than expected More

by sjohnson68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 24, 2025

Subaru of Little Rock responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Subaru of Little Rock to be a positive one. Please don't hesitate to reach out if you need anything else. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

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