Phoenix Horvath | Page 2

Did not help fix the problem! Looked for recall and maintenance issues 🙄 not recommending period Looked for recall and maintenance issues 🙄 not recommending period More

by tmwalker6870 Verified Customer Verified Customer

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This is very irritating. I have already done this survey once. I guarantee if you keep sending it to me after the same service I will be a 0. I have already done this survey once. I guarantee if you keep sending it to me after the same service I will be a 0. More

by Nancyaaron65 Verified Customer Verified Customer

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I called about an issue with my truck and discussed getting the transmission serviced. The mechanic looked into the issue and determined there was no fix for it, it's just a GM problem. The transmissio getting the transmission serviced. The mechanic looked into the issue and determined there was no fix for it, it's just a GM problem. The transmission wasn't serviced like I had asked. Only after another phone call and extra time at the dealership was the transmission serviced. More

by Lisa Verified Customer Verified Customer

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Jarad is extremely good at his job on getting the customer what they need done for service. He has a great understanding about the service department. It’s always a job well done with Ozinga customer what they need done for service. He has a great understanding about the service department. It’s always a job well done with Ozinga More

by Timhouin Verified Customer Verified Customer

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2 hours for an oil change after I took the time to get an appointment seems a bit long. appointment seems a bit long. More

by stevenbrenna Verified Customer Verified Customer

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Dealership is good - quality staff , skilled technicians I feel the service department is honest- I feel the service department is honest- More

by Sgrohows Verified Customer Verified Customer

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The work that I eventually had done was top notch. One month previous, I was in for the same thing, and was told both front wheel bearings, along with all of the steering linkages wer a-ok as we were One month previous, I was in for the same thing, and was told both front wheel bearings, along with all of the steering linkages wer a-ok as we were taking a road trip to North Carolina, and I was rest assured the car was good. Nothing wrong. It all worked for the best, but a competitor replace the right bearing the week previous. More

by caligula531 Verified Customer Verified Customer

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Everything went well. I did have to wait a while even though my vehicle was done. And the key was ready but nobody came to let me know I did have to wait a while even though my vehicle was done. And the key was ready but nobody came to let me know More

by BARBNORRIS54 Verified Customer Verified Customer

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Despite having an appointment and bringing in my vehicle early, they didn’t begin servicing my vehicle for nearly an hour after the appointment time. early, they didn’t begin servicing my vehicle for nearly an hour after the appointment time. More

by dwightjbeguin Verified Customer Verified Customer

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I made an appointment for an oil change like I have in the past. I arrived at Gates 15 minutes prior to the appointment. A simple oil change that I had an appointment for still took 1.5 hours for some r the past. I arrived at Gates 15 minutes prior to the appointment. A simple oil change that I had an appointment for still took 1.5 hours for some reason. I had a $25 emailed oil change coupon code from GM that Phoenix wouldn't apply to the normal oil change. He did deduct $10 which I appreciated. He tried to point out in the fine print of the email how it couldn't be used as I expected. This was my 2nd or 3rd experience of similar outcome with Phoenix. Of all the customers in the area that Gate's has, I find it hard to believe that GM would single me out to send me a coupon that couldn't be applied. More

by SSCHMOK Verified Customer Verified Customer

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