Phuong Pham

The staff is very efficient & incredibly kind. They were able to fix my car promptly. They were able to fix my car promptly. More

by batownsend Verified Customer Verified Customer

Report | Print

Excellent service & professional quality. I have always had a good relationship with this organization. In my opinion their service managers are unbeatable. I have always had a good relationship with this organization. In my opinion their service managers are unbeatable. More

by ANGELO20 Verified Customer Verified Customer

Report | Print

Santa Barbara Lexus has always been exceptional in providing excellent customer service. I highly recommend them. providing excellent customer service. I highly recommend them. More

by BLRACHIE Verified Customer Verified Customer

Report | Print

Great customer service in all the right areas. . Fast service department. With great turnover time. . Fast service department. With great turnover time. More

by MIKENGUYEN1631 Verified Customer Verified Customer

Report | Print

Cynthia Martinez does an excellent job. She treats her customers with respect ; is very knowledgeable and trustworthy. We live in Oxnard ,yet we drive to SB because of Cynthia’s fine qualit She treats her customers with respect ; is very knowledgeable and trustworthy. We live in Oxnard ,yet we drive to SB because of Cynthia’s fine qualities and service. More

by RSHUSETT Verified Customer Verified Customer

Report | Print

Missed the usual "While-U-Wait goodies. Coffee bar, haircuts, massage etc. But the dealership was undergoing a remodeling, so I understand. Coffee bar, haircuts, massage etc. But the dealership was undergoing a remodeling, so I understand. More

by roncbenson Verified Customer Verified Customer

Report | Print

Excellent service. Be there again pn my nxt services. Highly recommended to my friends w/ Laxus cars. Be there again pn my nxt services. Highly recommended to my friends w/ Laxus cars. More

by Teofilo Jose Verified Customer Verified Customer

Report | Print

Very polite and timely. For a low mileage car, it was a very expensive visit. For a low mileage car, it was a very expensive visit. More

by RAYDINGMAN Verified Customer Verified Customer

Report | Print

Failed to honor Certified Warranty. I took my in for service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indic service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indicating they were in need of "urgent repair". I asked them to fix them on my warranty and they declined saying the parts had to fail before they would repair. I checked this out and found that failure on the road is very dangerous. I took my concern though the Lexus appeal process all the way to Lexus Excusive Office. They told me that it was a dealership decision and there was nothing they would do about it. This is a safety issue and the dealer is acting in bad faith. More

Report | Print

DCH is a reliable, customer oriented dealer. I have been working with them for years and highly recommend, have been very satisfied with their service department. working with them for years and highly recommend, have been very satisfied with their service department. More

Report | Print