Phuong Pham | Page 7

Received 45,000 mile service on our 2013 Lexus Rs350. Service was provided within the time period given, and within the cost estimate given at check-in. We waited for the service in the customer lobby w Service was provided within the time period given, and within the cost estimate given at check-in. We waited for the service in the customer lobby which is set up to provide a comfortable waiting area. More

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60K service Phuong provided A+ service, from the time I dropped off my car to when I picked it up. He was courteous, professional, timely and informative. He wo Phuong provided A+ service, from the time I dropped off my car to when I picked it up. He was courteous, professional, timely and informative. He worked with me on the cost of the service. In my opinion, he is an excellent representative of the Lexus dealership. More

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Great Service! I leased a Lexus rx 450h in April, 2016 after initially contacting Glauco Pergolizzi with the dealership. He listened to the details of my vehicle pr I leased a Lexus rx 450h in April, 2016 after initially contacting Glauco Pergolizzi with the dealership. He listened to the details of my vehicle preference, lifestyle and about the trade-in I was offering and we then arranged an appointment to meet in person. I was taken for a test drive in a vehicle that was just right and the dealership worked with me on several trade-in/financing options. I have since been very pleased with the service department. They offer an online appointment system, are courteous and listen to any specific items I'd like them to check during service and provide an inviting waiting room. I will definitely continue to recommend Glauco and the dealership to friends and family interested in a quality vehicle and service. More

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Recall Phong is excellent at customer service! He always keeps in touch and gives me updates on the status of repairs. He goes the extra mile in every way. Phong is excellent at customer service! He always keeps in touch and gives me updates on the status of repairs. He goes the extra mile in every way. More

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Excellent service and great customer care. DCH truly believes in Delivering Customer Happiness. Happiness in the product and experience far exceeds expectations. I left the service center tot DCH truly believes in Delivering Customer Happiness. Happiness in the product and experience far exceeds expectations. I left the service center totally pleased. My car was finished in the time promised. More

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Amazing Service! We purchased our LX470 at the Oxnard, CA dealership and it was serviced with such caring hands by Phuong Pham that upon Phuong's move to Santa Barbara We purchased our LX470 at the Oxnard, CA dealership and it was serviced with such caring hands by Phuong Pham that upon Phuong's move to Santa Barbara - we did likewise and were rewarded with the absolute best service we have ever received at any dealership. Over the years, we had previously used (Jaguar/Ford Mustang/Mercedes Benz/Cadillac/Acura/ and now Lexus dealership service). Our immediate family have all become permanent Lexus car owners - because of the Lexus service. I should point out that Phuong, and I might also mention Edward Simeon, are the reasons for our remaining loyal Lexus customers. They are so good at their service knowledge and personalized customer care that we are afraid they may be eventually promoted to a management position - outside of Santa Barbara. Both are deserving of special recognition by management. More

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terrific experience Amazing experience .Tina Flores was so helpful and a delight to work with. She answered all my questions and concerns. The entire process was so easy Amazing experience .Tina Flores was so helpful and a delight to work with. She answered all my questions and concerns. The entire process was so easy. This is third car I have purchased from them . This dealership is the ultimate. Service is great. Too More

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Fast, easy and efficient! Phuong Pham is always very helpful & does exactly what he says. Great service! I was disappointed with the lady that checked me out when I paid my Phuong Pham is always very helpful & does exactly what he says. Great service! I was disappointed with the lady that checked me out when I paid my bill. She was visiting with another customer discussing recipes. She saw me walk in & go up to the counter and continued to visit with the customer who was sitting in the waiting area. After about 5 minutes (it didn't appear that that she was going to be stopping any time soon) so I ask a gentleman in parts if he or someone could help me. He looked up and saw she was visiting and told her I was was waiting to pay for my car etc. she turned and looked at me, then turned back and continued to discuss recipes with the other customer. Finally another young man came over and started to help me and that's when she came over and said "sorry" and took over. I still gave my service a 5 star, because of Phuong and I didn't want it to effect him. He is always professional and helpful. More

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Friendly salesman Yes it was a pleasure driving up and getting all the information I needed to get the right car and price would recommend it to anyone buying a vehicle Yes it was a pleasure driving up and getting all the information I needed to get the right car and price would recommend it to anyone buying a vehicle thank you Lexus of Santa Barbara More

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Superb Experience every time These guys are my go to guys when I need service for my Lexus. My service rep Phuong has always been there for me. He's fair and honest. The dealershi These guys are my go to guys when I need service for my Lexus. My service rep Phuong has always been there for me. He's fair and honest. The dealership overall is outstanding. When Phuong is not there, I'm not worried. Edward or Derek has always filled in without a hiccup. Don't hesitate to use this service department if your Lexus needs anything. More

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