Phuong Pham | Page 6

Buying a vehicle Very good experience even if we had not purchased a vehicle. Personnel are operating at a high level of sales. Thanks for updating on all facets of v Very good experience even if we had not purchased a vehicle. Personnel are operating at a high level of sales. Thanks for updating on all facets of vehicle. More

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Totally and Completely Satisfied When you your check engine light comes on it's time for concern .... It's also time to visit DCH Lexus of Santa Barbara .... they came out and picked When you your check engine light comes on it's time for concern .... It's also time to visit DCH Lexus of Santa Barbara .... they came out and picked up my car and left a loaner to drive in the mean time. They accurately diagnosed my vehicle and fixed it in an efficient amount of time. Upon finishing the repairs they delivered the vehicle back to my home. I am totally and completely satisfied with the repair and service visit at DCH Lexus of Santa Barbara. Jesse A Mangham Jr. More

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Great service center reps The service at DCH Lexus of Santa Barbara is phenomenal. I say this after spending years getting service from the large high end group across the str The service at DCH Lexus of Santa Barbara is phenomenal. I say this after spending years getting service from the large high end group across the street. I have worked closely with Edward and Phong on different occasions and have been extremely pleased with the service I have received from both of them. Their professionalism is impressive. I've never been to a service center where I have felt like the service rep actually cares about the customer, but my observation has been that these guys do. My car is getting old and I don't really want to go to a different service center so may be purchasing another Lexus so I can continue with this service center. More

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Great Service DHS has consistently provided great service in both the sales and service departments. Both sales and service personnel are extremely helpful and effi DHS has consistently provided great service in both the sales and service departments. Both sales and service personnel are extremely helpful and efficient. Thank you. More

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Excellent Service This service department is top notch! They always going above and beyond to help you with all you needs. I will highly recommend them to everybody. This service department is top notch! They always going above and beyond to help you with all you needs. I will highly recommend them to everybody. Radek More

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An Oldie But a Goodie." I am new to the Hitchcock Way neighborhood and had been wondering what it would be like to live on such a busy street. My friend recommended I visit t I am new to the Hitchcock Way neighborhood and had been wondering what it would be like to live on such a busy street. My friend recommended I visit the local Ford Dealership for a lease opportunity he could get me in Bakersfield! I never made it past DCH Lexus. The "Oldie but Goodie" vehicles were parked respectfully right out in front and shining like brand-new pennies. Each had been thoroughly checked and received a coat of Permaplate appearance package. My 17-year-old niece said I needed a car, well, we really didn't need a car, she just didn't want to take the bus to school. We later found out that would have been two buses and a trip to the transit center. We looked around before we stepped onto the lot, no salespeople lurking about ready to pounce. This lack of pressure led to an unexpected sale on my end. There were tons of choices for more well-heel buyers but only one for me. An Oasis Green Pearl 2005 ES 330 with cashmere interior sat in all her glory waiting for a test drive. Dre Valdivia, the Sales & Leasing Consultant, came to say hello and listened with interest as we told our personal story about needing a car. I must admit he was very knowledgeable and personable. The test drive proved the value of the car. James Porter, sealed the deal with the practical reality of needing a car, specifically a Lexus, and not needing to drive to Bakersfield,..ever! Coincidentally that is where he is from, I had never owned a Lexus and to date, the experience of being a Lexus owner continues to bring us much joy. It is further enhanced by all subsequent visits to the dealership to have my car washed and detailed once a week...on Lexus! The service department is friendly, efficient and always available. I have purchased accessories for the car and had service done to my complete satisfaction. Now I am very happy to not only be a neighbor but a new friend of the DCH Group, Congratulations all, I am not so easily won over and you did it with respect for the least of us. More

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Great Dealer. Dealer has a great service area. Quality service delivered in a professional manner. I have used other dealers for service and the experience was neg Dealer has a great service area. Quality service delivered in a professional manner. I have used other dealers for service and the experience was negative largly. More

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Outstanding! Courteous, efficient, reliable and timely. Appointment for service made on-line. Phoung met me as I arrived at dealership. Rapidly executed all pap Courteous, efficient, reliable and timely. Appointment for service made on-line. Phoung met me as I arrived at dealership. Rapidly executed all paperwork, provided accurate estimate of cost and time for service. Sent me text when vehicle ready with short summary of findings. More

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Great Service Department! Mr. Pham was more than helpful, which is customary for him; as this has been my experience every time I have brought my vehicle to him. I greatly app Mr. Pham was more than helpful, which is customary for him; as this has been my experience every time I have brought my vehicle to him. I greatly appreciate his professionalism, kindness, and knowledge towards Lexus and it's products. Whereas, I have a choice to service my vehicle at a dealership closer to home, I don't mind driving an extra 50-miles to work with Phuong Pham; as I know my vehicle will always been in good hands with him! Mr. Pham is a true asset to Lexus of Santa Barbara, and has always taken excellent care of my needs when called upon! More

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25,000 Mile Service - Lexus RX 450h Phuong is very helpful and delivers what he promises. Service was completed ahead of the time estimate and slightly under the $ estimate. The car was Phuong is very helpful and delivers what he promises. Service was completed ahead of the time estimate and slightly under the $ estimate. The car was returned clean and I very much appreciated the use of a loner car. More

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