Preston Butz | Page 14

It started with me wanting to sell/trade my vehicle. I received an appraisal but then when I wanted to proceed with a possible purchase Preston changed the numbers magically by adding a few addition cha I received an appraisal but then when I wanted to proceed with a possible purchase Preston changed the numbers magically by adding a few addition charges that I did not ask for and the charges couldn’t be explained well either. No one asked me what I was looking for or what I liked. I saw something I liked and test drive it with Luke for 10 mins or less honestly. He didn’t know anything about the car or it’s features. I asked about discounts and was told there are none but on the Toyota website there are military and student discounts available. No one offered me water or really had any customer service skills. They just wanted to know how much money I have to put down and what I want my monthly payment to be. I knew my budget before I walked in so that info was only for the sales team to figure out how much extra charges they could add to my bill. I didn’t like how everything was on an iPad either. That’s how they can sneak in charges as well and not tell you about it and Duwoyn didn’t explain much. He just gave me the iPad to sign and I was on way after waiting 3-4 hours. He told me I was suppose to have 3 free oil change but somehow was charged for that along with a data dot sticker that doesn’t do anything really. I was able to get a few of the extra charges taken off a few days later but I’m going out of my way when it should’ve been an honest transaction to begin with. Also I was told they added a safety feature/ pulse brake light to my car for $395 that I didn’t ask for or know about but was charged for it. When I checked to see if that was a real feature on the car it was not. I should be receiving a refund for that as well from Duwoyn. He didn’t seem happy when I wanted to cancel then plans he signed me up for and was kinda rude / unprofessional saying I hope nothing happens to your car. If that dealership/sales people cared about the people it was serving rather than money being spent then I might have added more things to the car. I was going to get a new car regardless but better honest service would make me come back. No gas was put in the car and no one put air in the tires when the sensor showed it had low pressure. I would’ve just liked better customer service for the money I spent there. I understand why people have turned to buying cars online. More

by SCOTT.BRITTANY21 Verified Customer Verified Customer

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Jenn Verbeck was very knowledgeable and treated us with respect and walked us through the entire process respect and walked us through the entire process More

by C20BRIDGER.BARKER Verified Customer Verified Customer

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Thanks for a great buying experience! I am thankful for the fair and straightforward conversation and the smooth buying process..not to mention a full tank of gas! You are awesome!! I am thankful for the fair and straightforward conversation and the smooth buying process..not to mention a full tank of gas! You are awesome!! More

by gma15174 Verified Customer Verified Customer

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I bought a vehicle from them virtually. I thought the video was thorough and I felt confident about purchasing after the video. The truck took a week to get to me - weather permitted for de I thought the video was thorough and I felt confident about purchasing after the video. The truck took a week to get to me - weather permitted for delivery. However they would only let me know the vehicle wasn't arriving an hour before it was supposed to be here - twice. When I received the vehicle, I later found that there was damage to the vehicle that made it a driving hazard. They did not disclose this information before the purchase of the vehicle. Then the paperwork they sent was wrong in some way, and had to resend and I resign everything, and FedEx it back. Then, they forgot to weigh the vehicle and I had to go and weight it and send them the receipt so that I can register the vehicle. THEN the check engine light turned on and I had driven it less than 100 miles since the purchase. I have not heard back from them in regards to this. The experience has been less than adequate at this time. Living in a relatively rural area, with a brand new baby, the constant additional steps needed after the fact is a bit ridiculous. More

by TARRAL09 Verified Customer Verified Customer

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Couldn’t ask for a better experience! I will purchase from them again. Life long customer. Thank you! I will purchase from them again. Life long customer. Thank you! More

by Markbensenberg Verified Customer Verified Customer

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Pleasant transaction, cold call to dealer and Mike was great to work with. Would recommend great to work with. Would recommend More

by 769161 Verified Customer Verified Customer

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**WORTH THE READ** BLUF: Corwin Toyota is the best dealership in town, give them a chance and you will not regret it. I admittedly ran into an issue with a used vehicle purchase from Corwin Toyota. dealership in town, give them a chance and you will not regret it. I admittedly ran into an issue with a used vehicle purchase from Corwin Toyota. Like any normal person, I was very frustrated. HOWEVER. I gave them a chance to fix it and I was beyond impressed with their willingness to work towards an agreed resolution, despite the fact that it was not their responsibility. Luke Nienabar (I know he will forgive me for the misspelling) was quick to help me close on my vehicle purchase without being pushy AT ALL. Very cool guy and super relatable. He will hands down help you purchase a vehicle and is not the typical aggressive salesman. Five star service from him. Preston Butz, sales manager, was one of the major reasons I proceeded with this purchase. He was willing to discuss the possibility of negotiating on a vehicle I was very interested in. He was reasonable and clearly cared about his job and his customers. Also five stars. Lastly and certainly not least, Curtis Hensley worked directly with me to resolve an issue I had ran into. Most dealerships cause people to lose confidence, but Curtis proved that Corwin Toyota cares about its customers. He was very intentional, respectful, and helpful in taking care of my concerns. At first I had a different opinion, and I see others who have had bad experiences here. I am certain if they expressed their concerns, they would be resolved in a timely and effective manner. THANK YOU Corwin Toyota! More

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Great group. Helpful and found the car I wanted. No haggle no stress would buy from them again. Helpful and found the car I wanted. No haggle no stress would buy from them again. More

by SHADOWSTAR0914 Verified Customer Verified Customer

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Luke is very personable and honest. Friendly and caring. Paid attention to my wants and needs. Friendly and caring. Paid attention to my wants and needs. More

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Run of the mill car salesman. They’ll screw you over on the trade in and try to act like your best friend while selling you snake oil. Idk why you even ask for a review, car buyin They’ll screw you over on the trade in and try to act like your best friend while selling you snake oil. Idk why you even ask for a review, car buying sucks regardless. Also they initially gave me the wrong truck that I drove off the lot with and had to bring it back. Not a problem for me but if I was that other dude I’d be pissed my truck was given away. More

by No Verified Customer Verified Customer

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