Preston Jackson | Page 17

Excellent Service I continue to return to Otto’s for all of my service needs. I trust that I’m getting the best service available for my Mini. Preston has managed my vi I continue to return to Otto’s for all of my service needs. I trust that I’m getting the best service available for my Mini. Preston has managed my visits for the past two years and he had always been polite and professional. He is an asset to the Otto’s family. More

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Preston was extremely helpful There were a few things wrong with my car, but I lost my job recently and needed to prioritize. Preston was patient and understanding, and helped me There were a few things wrong with my car, but I lost my job recently and needed to prioritize. Preston was patient and understanding, and helped me decide what I could wait on and what needed to be done right away. The work on the car, as usual, was great. More

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Preston took care of it all! Preston took great care of us last week. Helped with replacing a valve stem for the second time, credited me for the PhillyMINI discount from my previ Preston took great care of us last week. Helped with replacing a valve stem for the second time, credited me for the PhillyMINI discount from my previous visit and when I went to leave I got the message to replace the remote battery which he quickly took care of as well. More

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Still classic service Purchased my Mini Coupe from Otto's in 2007 and will haven't even considered taking it somewhere else for service needs. Otto's Mini has always provi Purchased my Mini Coupe from Otto's in 2007 and will haven't even considered taking it somewhere else for service needs. Otto's Mini has always provide the best, prompt service...period. Thank you for excellent car care. More

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Great Service at Otto’s My service coordinator was exceptionally helpful. He kept me appraised of the progress on my car as I was waiting in the showroom. Thank you. My service coordinator was exceptionally helpful. He kept me appraised of the progress on my car as I was waiting in the showroom. Thank you. More

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Service is easy This was the first time I was bringing my mini to the new location (previously Exton). It was nice to see a familiar face in Preston. As usual, they This was the first time I was bringing my mini to the new location (previously Exton). It was nice to see a familiar face in Preston. As usual, they had me set up with loaner car and on my way in no time. Thanks! I'll keep coming back! Jennie More

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Over abd above expectations The waiting room was quiet, comfortable and inviting. Time was taken to answer all my questions and bumper was replaced because of fading. Very surp The waiting room was quiet, comfortable and inviting. Time was taken to answer all my questions and bumper was replaced because of fading. Very surprising. More

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Not quite the great experience received at Exton location I found the entire experience to be uncoordinated and disorganized, which is far from the experience I used to have at Exton. First, it is a difficul I found the entire experience to be uncoordinated and disorganized, which is far from the experience I used to have at Exton. First, it is a difficult location to actually get into if you are traveling south on 202 because you cannot make a u-turn at Penn Oaks and you cannot access the lot from Penn Oaks without a special decal on your car. I sat at the gate waiting for it to open and then phoned the service center to ask how to access the lot. Instead of just telling me to go back out to 202 and enter from there, I received a long explanation about the decal. Just tell me there is another entrance and direct me there. Upon arrival, there appeared to be a shortage of staff working the drop-off. When someone finally did approach me, I was asked for my name and what services I was there for and if I would be waiting. Isn't there some gadget that is supposed to "read" each vehicle so that they know who just pulled in? And I took the time to enter all of the services I was there for online. It should all be in your system, including the loaner I requested. Several back and forth trips to the car for insurance card and lots of waiting around. Once my car was being serviced, the communication with Preston was great. He took care of everything. It just was not the end-to-end great experience I was used to. This location is closest to me, though, so I will be back. More

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Exceptional personal service This was the first time having service done on my 2019 Mini. While the places I had gone in Lancaster County with my other cars all had "good" service This was the first time having service done on my 2019 Mini. While the places I had gone in Lancaster County with my other cars all had "good" service, this place was a notch above. They went out of their way to get answers for my questions and to hunt down the things I wanted to buy. More

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Service for Mini They were efficient and the work was completed quickly and correctly. The waiting area was comfortable and the amenities were satisfactory. I would re They were efficient and the work was completed quickly and correctly. The waiting area was comfortable and the amenities were satisfactory. I would recommend the service department More

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