Preston Jackson | Page 5

We love Otto’s We come to Otto’s even if it is about 45 min away. We would not go anywhere else. Everyone is nice, the place is super clean, even before Covid. They We come to Otto’s even if it is about 45 min away. We would not go anywhere else. Everyone is nice, the place is super clean, even before Covid. They keep u well informed of their progress on completing the service......k More

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They are pretty much cut and dry very polite and curtious. I waited a reasonable amount of time for my car service,price was the going rate. curtious. I waited a reasonable amount of time for my car service,price was the going rate. More

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Absolute premium experience, people where lovely. I loved the loaner car too. Price was reasonable, and next time I will change my oil and filter too, because it was worth it. I am really really happy and sa the loaner car too. Price was reasonable, and next time I will change my oil and filter too, because it was worth it. I am really really happy and satisfied. More

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Easy process, drop off and pick up I usually stress about taking my car in for service but Preston is always so pleasant to work with. As soon as I saw him, my anxiety went away. Al I usually stress about taking my car in for service but Preston is always so pleasant to work with. As soon as I saw him, my anxiety went away. Also, at Mini, I never stand around waiting for someone to help me, they are on top of things. More

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Professional, great customer service. Really liked the virtual inspection sent to me by email. Will be bringing my Mini back for service and maintenance in the future. virtual inspection sent to me by email. Will be bringing my Mini back for service and maintenance in the future. More

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good as always Good communication, reasonable prices, uses technology in a helpful way. They were well set up for COVID-19 and it felt safe to use the service durin Good communication, reasonable prices, uses technology in a helpful way. They were well set up for COVID-19 and it felt safe to use the service during the pandemic. More

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Great service We had a minor issue with our new mini. Preston was there at the beginning, greeted us, explained the process, and we were on our way with a loaner v We had a minor issue with our new mini. Preston was there at the beginning, greeted us, explained the process, and we were on our way with a loaner vehicle within minutes. Our vehicle was ready for pickup later in the afternoon. No problems. All in all, it was a smooth process. More

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The staff involved with my vehicle were real helpful and on point. Any and all questions and concerns were answered in a friendly and informative way on point. Any and all questions and concerns were answered in a friendly and informative way More

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Great service I appreciated the service starting from arrival until my MINI was ready. Preston was really helpful by texting me throughout to keep me updated and I I appreciated the service starting from arrival until my MINI was ready. Preston was really helpful by texting me throughout to keep me updated and I also really liked the video that was texted to me by the person doing my service. It gave a walkthrough of how my car looked and what he was doing. More

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Satisfactory Service My mini was in for yearly service. I was pleased to be greeted with Preston when I arrived. This is only my 3rd time coming in for service and he has My mini was in for yearly service. I was pleased to be greeted with Preston when I arrived. This is only my 3rd time coming in for service and he has been there to greet me every time. I feel very comfortable asking questions and he has provided through answers every time. Always good to see a familiar face! Overall good service experience. More

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