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Preston Jackson
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Preston Jackson | Page 4
Service Advisor
MINI of West Chester
305 W. Lincoln Highway
Exton, PA 19341
344 Reviews
Dealership Experience
23 yrs, 7 mos
Industry Experience
26 yrs, 1 mo
344 Reviews
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344 Reviews of Preston Jackson
August 06, 2020
Excellent service Service was very good, everything went smooth. Don't like "masks", not a big believer of the fake covid statistics from the biased influenced media of Service was very good, everything went smooth. Don't like "masks", not a big believer of the fake covid statistics from the biased influenced media of the "Demoncrats"! I would have liked interaction with Preston. More
by kid7dad
Other Employees Tagged: Didn't know anyone but were all kind, courteous and helpful.
Helpful 
August 01, 2020
Service Wait I brought my Mini in for standard annual service and waited for my car. My understanding was that service would take 1 1/2 hours to 2 hours max. At t I brought my Mini in for standard annual service and waited for my car. My understanding was that service would take 1 1/2 hours to 2 hours max. At two hours, I inquired about my car. Preston explained it was running late & offered me a loaner which I accepted. It would have been better customer service if Preston had come to me earlier to explain my car service was running late & offer me the loaner. Having the loaner would have provided better use of my time. My Mini is in great shape & I think the service went fine. The car looked beautiful. More
by CLS
August 01, 2020
Otto’s Mini always takes care of my minis! Preston is the best! He is super professional and always super kind. I really appreciate all the extra covid protections they did as well! best! He is super professional and always super kind. I really appreciate all the extra covid protections they did as well! More
by Patrice
July 31, 2020
Awesome service experience! My service experience was amazing. I was kept constantly updated. I even got a video of the inspection process and pictures of the work that needed to My service experience was amazing. I was kept constantly updated. I even got a video of the inspection process and pictures of the work that needed to be done. I have nothing but good things to say and would highly recommend this dealership. More
by Sharonlee
Other Employees Tagged: Technician was awesome but I cannot remember his name.
July 28, 2020
Good communication and excellent service. Had an issue with the front brakes that was causing vibration and Mike was able to diagnose and correct the issue by replacing the front pads and rotors. I do hav with the front brakes that was causing vibration and Mike was able to diagnose and correct the issue by replacing the front pads and rotors. I do have some concerns about the rear pads and rotors as they might suffer from the same issue as the front. Hopefully during my next inspection there will be some more conclusive evidence. More
by danyoung444
July 28, 2020
Annual service I brought my car in for state inspection, emissions and its yearly oil change. The inspection revealed that my brakes were nearing the end of their l I brought my car in for state inspection, emissions and its yearly oil change. The inspection revealed that my brakes were nearing the end of their life. All of the work was completed quickly and thoroughly. Preston is friendly and knowledgeable. I have only brought my car to Otto's since I bought it in 2011. I remain pleased with my experiences. More
by druper
Other Employees Tagged: Taylor Reitz
July 27, 2020
COVID safety with a smile I had to take my little guy Jack in for his oil change and some other maintenance stuff. Preston was great..he sanitized my car and put safety covers I had to take my little guy Jack in for his oil change and some other maintenance stuff. Preston was great..he sanitized my car and put safety covers on it. Everyone was wearing masks and practicing social distancing. Great experience in the middle of a pandemic! More
by JenC
July 26, 2020
We love Otto’s We come to Otto’s even if it is about 45 min away. We would not go anywhere else. Everyone is nice, the place is super clean, even before Covid. They We come to Otto’s even if it is about 45 min away. We would not go anywhere else. Everyone is nice, the place is super clean, even before Covid. They keep u well informed of their progress on completing the service......k More
by Drowsey2
July 26, 2020
Service was GREAT. Thanks for handling everything like pros. The service tech is a pro. Will be stopping by at new car sales, looking for a deal. was GREAT. Thanks for handling everything like pros. The service tech is a pro. Will be stopping by at new car sales, looking for a deal. More
by rrichardwhitt
July 26, 2020
OUTSTANDING AGAIN - COVID Sensitivity and Solid Logistics! The MINI team did it very well again. From scheduling to the work that got done, all was handled professionally and effectively. Even with COVID and a The MINI team did it very well again. From scheduling to the work that got done, all was handled professionally and effectively. Even with COVID and a loaner, my check in was less than 10 minutes, and with online pay, my check out was less than 5 including a quick visit to the showroom. Otto's is a 45 minute trip for me, but you are my MINI dealer. More
by Mike McKeown
Other Employees Tagged: Richard Weller, Michael Dixon, Joseph Fritz , Kevin Pinkerton
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