Preston Locklear | Page 9

After having purchased two Honda vehicle from this dealer ov After purchasing two Hondas from this dealer over the years, I am very disappointed in their service department and follow up. I ordered a part from t After purchasing two Hondas from this dealer over the years, I am very disappointed in their service department and follow up. I ordered a part from them early this year and was assured they would follow up and let me know when it was delivered. Three weeks later and still no call so I did the follow up. Part was now in stock for me to pick up. Took my Honda Fit in for a diagnostic due to dash readings this past Thursday at 7:00 AM with an appointment. Found they needed to order a part and assured me I could leave the car overnight and the part would be in on Friday morning. No call from them on Friday so I did the follow up. Seems the wrong part had been sent. Incompetent order or parts pull. Advised they would reorder and the part would be in first thing Saturday. No word from them Satyrdsy so I called. Couldn't find the part and we're now unsure they could get to it today. . Incompetence at an abounding level abd no customer service ability to initiate follow up unless the customer calls in. So sad to see a business I used to speak highly of drop to such a poor level. Do they have new owners if management? More

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D'Warren was great, patient and diligent D'Warren was patient as we worked through the purchase process from the test drive to getting the right folks at the dealership involved during our ne D'Warren was patient as we worked through the purchase process from the test drive to getting the right folks at the dealership involved during our negotiations and getting us our new vehicle to us when promised. He has been very helpful in getting the "final touches" completed that were not available at delivery. We would be glad to work with D'Warren when our next vehicle need arises and would not hesitate recommending him to anyone. More

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Adam Bliss, Alberto TeJada and Preston Locklear Adam stayed in contact with me for 3 months. He is an impressive young man. I have purchased more new cars than most people. I was aiming for the Adam stayed in contact with me for 3 months. He is an impressive young man. I have purchased more new cars than most people. I was aiming for the 2016 Pilot. However, having had 4 Odysseys that I loved, I chose a 2015 Odyssey. Preston Lockleear was my service advisor at another dealership. He is really good. Alberto TeJada was very helpful with the paperwork and explanations. After spending almost a whole day with these 3 gentlemen, I found 3 exceptional men to work with. More

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Excellent Customer Service!!! Since acquiring a used Honda Civic Hybrid over 4 yrs ago, it has been a little hit and miss with my service experiences until I met Preston Locklear. Since acquiring a used Honda Civic Hybrid over 4 yrs ago, it has been a little hit and miss with my service experiences until I met Preston Locklear. Preston is very personable and always made me feel like my vehicle was in the best possible care and that he would make sure everything was taken care of. All was well with my service experience! Fast forward to 200K miles on the hybrid. when I had to have the hybrid batteries replaced. I felt I had no options but to get the vehicle repaired at a very hefty $4000 cost. After a lengthy debate with myself over the pros and cons of the repair, Preston suggested I talk to one of the salesman about other options and introduced my wife and I to George Moore. We explained the situation to George with some budget limitations that we had and then it was off to the used car section of the lot. George was able to get us into the right vehicle and Jeff Joseph handled the financing end of things. We were made to feel as if we were being taken care of every step of the way. More

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Great experience with Matt Taylor Matt sold me my last two cars and is always so patient and helpful. He answered all our questions and worked very hard to satisfy us. I was not even s Matt sold me my last two cars and is always so patient and helpful. He answered all our questions and worked very hard to satisfy us. I was not even sure what model I wanted to purchase when I walked in the door...only that it would be a Honda. Thank you Matt, I see many stars in your future!! More

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terrible cutomer serice and dont waist your time with servc terrible service dept. never answer the phone. always get a voice mail terrible customer service always speaking to a recording and a phone tree gir terrible service dept. never answer the phone. always get a voice mail terrible customer service always speaking to a recording and a phone tree girl. No personal touch what so ever highly disappointed in the dealership as a whole bad management More

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Finding the right new car My experience of selecting a new car at Honda of Columbia could not have been better. Features of the car ,and any questions I had were explained an My experience of selecting a new car at Honda of Columbia could not have been better. Features of the car ,and any questions I had were explained and answered in detail. The kindness and patience shown me was above and beyond! Thank you, gentlemen for your professionalism! Marie B. More

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Service Dept We have purchased 3 autos from the dealership since 2009. While we may not have made the best choices on our last purchases, we return based on the e We have purchased 3 autos from the dealership since 2009. While we may not have made the best choices on our last purchases, we return based on the excellent quality of service by Preston Locklear in the service department. He is an outstanding asset to the dealership and makes an extra effort to accommodate customers. More

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I purchased my 1st Honda in September 2010, a Honda Element. I was very pleased with this purchase and my experience with Chris Burns as Sales Manager at that time. I came to know Preston Locklear i Element. I was very pleased with this purchase and my experience with Chris Burns as Sales Manager at that time. I came to know Preston Locklear in the Service Department since that time with my bringing my car in for service/maintenance. When my husband and I decided to purchase an additional Honda in the last few weeks, I called Preston to ask his input on a Honda CRV and to recommend a sales person for me (my original salesman was no longer at the dealership). I am pleased to say that Preston made the perfect recommendations to me on both the CRV and a new salesperson. I am happy that I met and worked with George Moore as my salesman. He was very knowledgeable about the vehicle, showed me in detail the features of the car, was very helpful in answering any questions I had and in helping me obtain a very good deal on my new CRV. I spoke with George on the phone and met with him several times before the purchase. He was a very personable young man and really enjoyed his job in securing the right car for me. Chris Burns was again there for us with making the right deal and we were very pleased with the job Al did in helping us secure financing and any extras we deemed necessary to complete our purchase. I look forward to driving this vehicle for a long time, but I sure will recommend the HONDA OF COLUMBIA dealership and the men we have come to know and appreciate ... George Moore, Chris Burns, Preston Locklear, and Al Tejada. More

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Lauren helped me find the car I love within my price-range. It is a 2012 Honda Accrd orl the 2000 Honda accord I've been driving for >12 years. price-range. It is a 2012 Honda Accrd orl the 2000 Honda accord I've been driving for >12 years. More

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