Preston Pheasant

If I could give no stars I would. We bought a 2019 Ford Ranger at the end of 2024. We saw an issue with the main electronics screen the first week we had the ranger and took it back t We bought a 2019 Ford Ranger at the end of 2024. We saw an issue with the main electronics screen the first week we had the ranger and took it back to them, to get the problem fixed. As many of you know these screens control everything, the screen was locking up and we could not change the radio station, or adjust the temperature. Also when the screen locked up it stopped the steering wheel buttons to not work as well. They had our truck for a month! Their response was that they could not fix the issue and that there would be a software update in a month "that should fix the issue". So to recap we drove our new to us truck for 1 week it was at the dealership for a month and they did nothing. Well the update did not fix the issue, but since we had nothing happen the last time we took the truck in we just dealt with it. Finding a sort of fix. Having to shut the car off, lock it and then reopen and restart to reset the screen. Over a year later and we are back in the area and take the truck in as the screen issue is getting very bad and our 'reset' is not working. Oh how Corwin Ford tried to screw us over with this! So we were talked into purchasing the extended warranty by finance when we purchased the truck. She stated that "if anything electronic goes out it will be thousands to fix and this warranty covers that. This warranty covers everything but new tires." So we mistakenly thought it was a good idea. Fast forward to the month of February when we took the truck back to them to have the screen issue fixed. They had the truck for a week, they asked if I wanted to include 2 air filter changes and tire rotation as it was "needed" I agreed. They did not tell me that those 3 services were somehow not part of the warranty?! Are you kidding me?! They tried to charge me over a thousand to do the screen and the 3 services. Then it was six hundred something. Then a service manager got involved and said since the service person did not tell me the charges for the 3 service they would "waive" the charges and I would only owe my deductible. The deductible is $250.00. We gave up and said fine we will pay the $250.00 EVENTHOUGH WE TOOK THIS BACK TO YOU RIGHT AFTER PURCHASE AND YOU DID NOT FIX THE ISSUE THEN. Now the dealership is trying to "keep a customer" and their outreach person has contacted me. This person has told me that the warranty I have does not cover electronic issues!!!!!? What?!?!! And after 3 weeks of calls and emails NO ONE HAS BEEN ABLE TO TELL ME WHAT MY WARRANTY ACTUALLY COVERS. AND AND! They told me that the deductible has to be paid EACH TIME I TAKE IN THE VEHICLE!!! EACH TIME!! I work in health insurance and that is not how deductibles work for auto or health insurance. THIS DEALERSHIP WILL SCAM YOU NON STOP DO NOT GO THERE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

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Tucker. The order was built incorrectly and rather than being customer service oriented and keeping the customer taken care of the dealership placed all of The order was built incorrectly and rather than being customer service oriented and keeping the customer taken care of the dealership placed all of the blame on ford (not my problem) then because they were not going to make any money the trade value was undervalued so they could regain losses. I DO NOT recommend what so ever! More

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What a great dealership! We loved our experience buying our first truck. Our sales guy Christopher was very pleasant, kind, helpful, very relational and communicated everythi We loved our experience buying our first truck. Our sales guy Christopher was very pleasant, kind, helpful, very relational and communicated everything very clearly and well to us. Christopher is terrific at what he does! Also Justin the GM was very kind to teach our son to make paper airplanes as we waited to get the truck purchase paperwork completed. And one of their guys brought a motorcycle ramp from home to help us get our motorcycle on our new truck so we can drive home together. They went above and beyond. Wonderful customer service. Highly recommend this dealership. More

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Easy to work with, very professional, not pushy, fulfilled their part of the deal, nice atmosphere. fulfilled their part of the deal, nice atmosphere. More

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Preston Pheasant is your go to sales guy. Definitely worth the 4 hour drive to buy our new vehicle! Professional and knowledgeable! Definitely worth the 4 hour drive to buy our new vehicle! Professional and knowledgeable! More

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