Prince Jones

Had a Oil cover gasket replaced per recommendation from one of the service guys. Jalen. The Jeep grand Cherokee never was noisy or anything. Went in for just an oil change at first. When Jalen recommended one of the service guys. Jalen. The Jeep grand Cherokee never was noisy or anything. Went in for just an oil change at first. When Jalen recommended it had the minor leak but needed to be changed ASAP, we did so in trust of years of service. After the 1,000 job there was a ticking, knocking noise. We made an appointment to see why that started and Zach helped out after as well as Princeton after days of back and forth. They accepted they broke a part but would take time to come in and had to bring back the car after part arrived. Picked up car again and knocking still there. Zach is doing his best, but now it a 2,500 dollar job for a oil change at first with no issues, not a cover change that was recommended, 1000 to a part broken that was said to be the cause of knocking to now it's our job to pay the cost when it's clear the cams or rocket lifter was not properly fit back in place after cover placement and they said they would fix the damages because the noise was a simple part, but it ended up being a nightmare. Since before Thanksgiving 2025 the Car still sit and we're expected to fix the repair of a Techs work assembly. Not Zacks fault. He's tring to help, customer service wise but too many lies and bounced around with a company dealership that I trusted for 8 plus years as I got my new Honda pilot black edition there. I take well care of my cars and this is just not the greatest start of a New Year knowing a Tech made a big mistake. Accidents happen, but now puts the costs that are HIGH on our end. From a simple oil change to a front Cover gasket needed that showed minimal signs of leak. To 2.5k of extra work n possibly more. They took acceptance they broke and caused the knocking, so why now we have to endure such cost? Cause it doesn't favor your service end? Always been a pleased customer and recommended everyone. Very humble and now a stressful New Year. God help us More

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Had an appointment for an oil change. Opted out of free car wash and still waited two hours. Not once did I receive an update on timeline or even sorry for the wait. Two hours is complete Opted out of free car wash and still waited two hours. Not once did I receive an update on timeline or even sorry for the wait. Two hours is completely unacceptable for an oil change when you have an appointment. I will never go back. More

by rmcwilliams91 Verified Customer Verified Customer

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Service bays were clean, waiting area clean. Staff courteous. I was informed of progress regularly. Staff courteous. I was informed of progress regularly. More

by Dcgkemp Verified Customer Verified Customer

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Prince always is a big help getting my vehicle ready to go. Thank you for all your hard work. go. Thank you for all your hard work. More

by BBLICKLE1 Verified Customer Verified Customer

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Clean place the wait wasn't long nice customer service with Prince Jones Nice experience Meet my needs with Prince Jones Nice experience Meet my needs More

by Iris Verified Customer Verified Customer

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Courteous, efficient, knowledgeable, patient with my questions I would recommend this dealership and team for service and/or maintenance questions I would recommend this dealership and team for service and/or maintenance More

by tassybess Verified Customer Verified Customer

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Prince is a patient treasure for your firm! Don’t lose him!! Always exert effort to please. Don’t lose him!! Always exert effort to please. More

by RMONTMURRO1 Verified Customer Verified Customer

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No one greet from Sales. They were pretty busy with themselves with food . Would be nice if associates greet customers and ask about anything they need. Although I bout one s They were pretty busy with themselves with food . Would be nice if associates greet customers and ask about anything they need. Although I bout one suv and one lease . More

by Sonny.ali Verified Customer Verified Customer

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N/A this review isn't about the Dealership this review is for the service department. The Tires lights are still continuing to comeback on. Even after 2 prior visits and it's over a 40 minute drive one way. for the service department. The Tires lights are still continuing to comeback on. Even after 2 prior visits and it's over a 40 minute drive one way. More

by Mrhannk1 Verified Customer Verified Customer

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Great Everyone at the service desk is welcoming and polite. I would recommend Racine Honda to all my clients. polite. I would recommend Racine Honda to all my clients. More

by DAFLO06 Verified Customer Verified Customer

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