Brian Ingram

Zeigler Honda of Racine's service center cares about your vehicles and about taking care of their customers, unlike most other service centers that only care about maximizing profits. Big thanks to everyone vehicles and about taking care of their customers, unlike most other service centers that only care about maximizing profits. Big thanks to everyone in the service center for helping me out for multiple years and with multiple vehicles at this point! More

by BITW Verified Customer Verified Customer

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My car was there to get rust protection applied on entire car which was a significant added charge (over 3k), it was applied, the body was in perfect condition when I dropped it off. I picked the vehicle up, car which was a significant added charge (over 3k), it was applied, the body was in perfect condition when I dropped it off. I picked the vehicle up, noticed a small dent near driver's side door handle along with significant paint damage as if from a crow bar or some type of tool which I reported to their service department immediately and they assured me they would cover the cost of the damage and repair it completely since it happened while being at the dealership. Upon my reaction to their repair job which involved filling in a little grayish paint and still seeing the damage,(the service manager even told me he found that repair job to NOT be acceptable), they said I was on my own to pay for the damage to be repaired IF i wanted it fully repaired which they (Brian) says will cost $800 dollars and the manager (Brian) said he would cover $200, leaving me responsible for $600, when my car was there to get ADDED PROTECTION, not damaged, which could have been a theft attempt or carelessness by one of the employees, who knows. Either way they agreed to repair it at no charge to me and now backed out of that. When I brought up how their own employee stated the repair was not acceptable, Brian said back to me "Then go ahead and have HIM (their own employee) pay the difference!" I would have been a life long customer who takes very good care of their vehicles but now I will never go there again. I left a great review about when I purchased this vehicle I will definitely be updating that thoroughly. What terrible customer service. More

by dnicole128706 Verified Customer Verified Customer

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By far the worst car dealership in the area! Sold me a car that can't pass emission. Bait and switch when I went to bought the car. I just can't enough. DO NOT spend your money there. They suck! Sold me a car that can't pass emission. Bait and switch when I went to bought the car. I just can't enough. DO NOT spend your money there. They suck! More

by sisu117 Verified Customer Verified Customer

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Big thanks to service department, advisors, manager, and director for always providing the best service. Every time I come in, it’s not like going in to a typical service center. It feels like meeting with director for always providing the best service. Every time I come in, it’s not like going in to a typical service center. It feels like meeting with old family and friends because of the great and outgoing atmosphere. I’ve been coming in 7 years now, all thanks to Jon Ibrahim and I will continue to stop in for all my service and maintenance needs! More

by BITW Verified Customer Verified Customer

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Everything went very smoothly and the communication was excellent. Nothing but what was expected.for a normal oil change. excellent. Nothing but what was expected.for a normal oil change. More

by werkt18 Verified Customer Verified Customer

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The service team at Zeigler Honda of Racine is amazing as always! I went in to get another key programmed for my vehicle during this visit. Not only was it the best pricing I found compared to other places f always! I went in to get another key programmed for my vehicle during this visit. Not only was it the best pricing I found compared to other places for the same service, but everyone-from the service advisors to the technicians-had a positive and genuinely caring attitude toward customers. The atmosphere isn't like a typical service center; they treat everyone like their own. I also really appreciate the cleanliness-they made sure not to get my vehicle dirty, even though we're in the middle of winter. Most other service centers don't care about this, but Zeigler Honda of Racine. More

by BITW Verified Customer Verified Customer

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Had a Oil cover gasket replaced per recommendation from one of the service guys. Jalen. The Jeep grand Cherokee never was noisy or anything. Went in for just an oil change at first. When Jalen recommended one of the service guys. Jalen. The Jeep grand Cherokee never was noisy or anything. Went in for just an oil change at first. When Jalen recommended it had the minor leak but needed to be changed ASAP, we did so in trust of years of service. After the 1,000 job there was a ticking, knocking noise. We made an appointment to see why that started and Zach helped out after as well as Princeton after days of back and forth. They accepted they broke a part but would take time to come in and had to bring back the car after part arrived. Picked up car again and knocking still there. Zach is doing his best, but now it a 2,500 dollar job for a oil change at first with no issues, not a cover change that was recommended, 1000 to a part broken that was said to be the cause of knocking to now it's our job to pay the cost when it's clear the cams or rocket lifter was not properly fit back in place after cover placement and they said they would fix the damages because the noise was a simple part, but it ended up being a nightmare. Since before Thanksgiving 2025 the Car still sit and we're expected to fix the repair of a Techs work assembly. Not Zacks fault. He's tring to help, customer service wise but too many lies and bounced around with a company dealership that I trusted for 8 plus years as I got my new Honda pilot black edition there. I take well care of my cars and this is just not the greatest start of a New Year knowing a Tech made a big mistake. Accidents happen, but now puts the costs that are HIGH on our end. From a simple oil change to a front Cover gasket needed that showed minimal signs of leak. To 2.5k of extra work n possibly more. They took acceptance they broke and caused the knocking, so why now we have to endure such cost? Cause it doesn't favor your service end? Always been a pleased customer and recommended everyone. Very humble and now a stressful New Year. God help us More

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I had a great experience with Zeigler! I bought a very special car from them from out of state. Evan and Robert took very good care of me and I definitely recommend the for any of the car I bought a very special car from them from out of state. Evan and Robert took very good care of me and I definitely recommend the for any of the car lines they offer new and used. Ed Y. From Colorado More

by ey1969 Verified Customer Verified Customer

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Zeigler Honda of Racine’s service center has been my go to for everything, big or small for the last 5 years or so. I’m truly thankful that I found them and found a service center that actually cares more to for everything, big or small for the last 5 years or so. I’m truly thankful that I found them and found a service center that actually cares more about people than a profit! It’s hard to find a company with great customer service these days but I’m glad there are still places like Zeigler Honda of Racine’s service center that still exist! More

by BITW Verified Customer Verified Customer

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The motto is true, it’s it a greater experience at Zeigler Honda of Racine’s service center! From start to finish, the entire experience was very smooth thanks to everyone in the service center! Zeigler Honda of Racine’s service center! From start to finish, the entire experience was very smooth thanks to everyone in the service center! More

by BITW Verified Customer Verified Customer

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