Quentin Deck | Page 2

I've bought three vehicles from this dealer and have never had an issue until recently. I purchased a 2026 durango from this dealer back in September. I looked on the website and found a few durangos th never had an issue until recently. I purchased a 2026 durango from this dealer back in September. I looked on the website and found a few durangos that I liked and that fit into my budget and I really wanted leather seats and blind spot monitoring. When I got there, apparently the website was not accurate and most of the durangos I liked were at the Chesapeake location. They let me test drive a 2026 GT Plus and I fell in love with it but it was too far out of my budget. The dealership found me a Durango that had leather seats and blind spot monitoring and was going to have it shipped from Chesapeake to the Newport News location. They ended up bringing me the wrong vehicle and I ended up with cloth seats. They told me they brought the wrong one but that it was better and it was more expensive but the dealership "ate the extra money it cost." I didn't say anything because it was well after 6pm when I finally got the durango and I had been there since around 11am. I was very much ready to leave by this point! The excitement of getting a brand new car had worn off and I didn't even have Q show me how to work anything on thr durango because I was ready to leave by this point. It was such a draining day and I can honestly say that I am absolutely regretting buying this durango (cannot stress how much I hate cloth seats!) And I wish I could sell it back to the dealership without getting upside down in a payment. I wish I would of put my foot down at the dealership and ended up paying for something that I liked. I also purchased lojack and apparently there was an issue with installing it and no one from the dealership bothered to tell me until I called to inquire about lojack, so I had been paying for a service that wasn't installed properly.. how is that okay? More

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Good Quentin was great to work with. He was transparent and helpful. Thank you Quentin He was transparent and helpful. Thank you Quentin More

by BRANDT.COREY01 Verified Customer Verified Customer

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Great people who are willing to your needs and wants. and will to see that you get what you want. Just a great dealer whit great employees. and will to see that you get what you want. Just a great dealer whit great employees. More

by DG23662 Verified Customer Verified Customer

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It always feels warm and welcoming. Dom was quick to help me out when I had an accident in my new jeep and needed to purchase another one. Within 24 hours he had the one I wanted transf Dom was quick to help me out when I had an accident in my new jeep and needed to purchase another one. Within 24 hours he had the one I wanted transferred in and ready for me to come look at and purchase on the one day I had available to come out. More

by CRFREELAND88 Verified Customer Verified Customer

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Jermaine is always on point with his service. Never had a bad experience working with him. Quick in and out especially with appointments. Never had a bad experience working with him. Quick in and out especially with appointments. More

by victorshiver84 Verified Customer Verified Customer

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They always prioritize my time and service my vehicles efficiently with a quick turnaround d time. Deal with confidence! efficiently with a quick turnaround d time. Deal with confidence! More

by Separationdrmr84 Verified Customer Verified Customer

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Don made our buying experience seem effortless. He didn’t push us to purchase anything we didn’t want or need. We will definitely look to him and his team for any future purchases. He didn’t push us to purchase anything we didn’t want or need. We will definitely look to him and his team for any future purchases. More

by MELISSAJOCK Verified Customer Verified Customer

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Everything went smooth and it was a wuick process no filler. Was a great experience buying a new car at Southern. filler. Was a great experience buying a new car at Southern. More

by WALTD34 Verified Customer Verified Customer

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Excellent dealership, abundant inventory, very professional and knowledgeable. Listen to what I wanted and my concerns. Had the exact vehicle I was looking for. Everyone did an outstanding job. Th professional and knowledgeable. Listen to what I wanted and my concerns. Had the exact vehicle I was looking for. Everyone did an outstanding job. That's why we purchased our new truck from them. Will recommend them to all our friends and family. It's a bit of a distance from us, but it's worth worth the drive. More

by JSJS30219 Verified Customer Verified Customer

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The sales department did a great job going above and beyond to make things happen ! beyond to make things happen ! More

by HANNAHHORNE0628 Verified Customer Verified Customer

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