Quenton Bass

Attention please be advice that Brandon Tomes Subaru in McKinney is the worst place to purchase a car. They make all kinds of promises to get the car sales but don’t care about their customers. Their custo McKinney is the worst place to purchase a car. They make all kinds of promises to get the car sales but don’t care about their customers. Their customer service is also horrible. They will falsely add things on the paper work without your concern and false your signature thinking you won’t see it. They will also make excuses when you ask them for a copy of the contract. Please make sure to record everything on camera and also make sure to take pictures of every paper work you put your signature on. This company is threatening me to take down my review from the public before they can give me a refund. Please take your business somewhere else where you are valued as a customer. More

by doreendaacquaye Verified Customer Verified Customer

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It was a great experience. They we’re friendly, professional, and quick and didn’t put pressure on. They we’re friendly, professional, and quick and didn’t put pressure on. More

by ca.miller27 Verified Customer Verified Customer

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Failed to provide all required paperwork at the time of purchase, including the bill of sale. I had to call and email multiple times before finally receiving it. After more than a month of ownership, I purchase, including the bill of sale. I had to call and email multiple times before finally receiving it. After more than a month of ownership, I still had not received my registration. When I called the DMV, I was told the plates I had been given were registered to a completely different vehicle (a 2022 Toyota), even though my VIN was correctly titled in my name. This meant I was unknowingly driving with improper registration. A serious legal risk. When I explained the situation to a manager named “Tyler,” his only response was, “Did you want to continue?” before hanging up. I was never called back. It took another week and a half of repeated calls and emails before the correct plates and registration were finally provided. Based on my experience, management showed little concern for the mistakes they made or the legal risk I was placed in. I will never return to this dealership and cannot recommend them to anyone. Buyer beware. More

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Keisha , She is very friendly and patient to help me all I need . And also , She torch me how to set up everything . I am very appreciated for her help! I need . And also , She torch me how to set up everything . I am very appreciated for her help! More

by jenniferlam12 Verified Customer Verified Customer

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Great service love the car great salesman will buy again love the car dealership is great love the car dealership is great More

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Went in and Chris Gandara helped me in finding my future car. He was super helpful and was a fast process. Overall I was very satisfied with the services given! car. He was super helpful and was a fast process. Overall I was very satisfied with the services given! More

by parkaleksis Verified Customer Verified Customer

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Great customer service Nick was very informative made sure we were comfortable. Highly recommend this dealership sure we were comfortable. Highly recommend this dealership More

by cathy6819 Verified Customer Verified Customer

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Jamie was an awesome, customer service/sales. She is the ONLY reason why I purchased here. The floor/sales managers who I never spoke with lack the customer service aspect of thier jobs. The Sale She is the ONLY reason why I purchased here. The floor/sales managers who I never spoke with lack the customer service aspect of thier jobs. The Sales "Director" left the sale hanging and even after I sent an email to the dealership management could not even take the time to make sure that thier initial dropping the ball was followed through. Then the person(s) who set up the finance end of the deal, would not take the original amount of what I planed to put down on the car because it wasn't a "good deal" for them which caused my interest rate and monthly payment to be at least double what it would have been had they taken the original amount I was planning to put down. I was also forced to set up insurance on the car BEFORE I ever even was told the figures. I was told I had to in order for them to complete the financing, before I agreed to the finance or signed. More

by craigzuege Verified Customer Verified Customer

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6th Subaru purchase from Brandon Tomes—always good service both from the sales and service dept, Tara, our salesperson, was patient and listened to our needs in order to find the right vehicle . service both from the sales and service dept, Tara, our salesperson, was patient and listened to our needs in order to find the right vehicle . We’ve owned 4 Outback's and 1 Forrester, now went with the Crosstrek. It fits our driving needs as our driving requirements has lessened. Both my wife and I love this car. More

by JIMCRUSE50 Verified Customer Verified Customer

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This was a wonderful buying experience. Everyone was very friendly and easy to work with. Everyone was very friendly and easy to work with. More

by BMCKEE70 Verified Customer Verified Customer

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