The customer experience has been very disappointing.
It feels very transactional and not focused on the customer beyond get them and in and out.
It feels very transactional and not focused on the customer beyond get them and in and out.
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by umpire.manager.7i
Aug 01, 2025 -
Five Star Ford of Dallas responded
Umpire.manager.71, We are truly sorry to hear that your experience with us was disappointing. That is certainly not the impression we want to leave, and it tells us we missed the mark in providing the personal, customer-focused service we strive for. We would appreciate the opportunity to understand more about your visit. Please contact me at tbies@fivestarforddallas.com or 972-985-3600 at your convenience so we can discuss your shopping experience and work to make it right. Sincerely, Thomas Bies, General Sales Manager
Sam was very helpful and patient with my wife and I.
Did.a great job showing us all of the options and finding us the right car.
Did.a great job showing us all of the options and finding us the right car.
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by mtshores
Other Employees Tagged:
Sam Shamshiri
Jul 19, 2025 -
Five Star Ford of Dallas responded
Congratulations, mtshores! Sam and the entire Five Star Ford Dallas staff are excited to help you and your wife enjoy your new Ford. If either of you would like to review the options on your car, give us a call at 972-985-3600. We are here for both of you. Thank you for shopping with us! Best regards, Thomas Bies, General Sales Manager
The staff was incredibly friendly and welcoming from the
moment I walked in. They made sure to answer all my questions and walked me through the process with ease.
moment I walked in. They made sure to answer all my questions and walked me through the process with ease.
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by saahilanande
Jul 17, 2025 -
Five Star Ford of Dallas responded
Congratulations, saahilanande! Should you have additional questions about your new Ford, please call 972-985-3600. We are dedicated to making this your best driving journey. Thank you for endorsing Five Star Ford Dallas! Best regards, Thomas Bies, General Sales Manager
This Ford dealership was great.
Sam, my salesman, was knowledgeable, professional and a pleasure to deal with. Sam answerted all my questions and was a pleasure to do business with.
Sam, my salesman, was knowledgeable, professional and a pleasure to deal with. Sam answerted all my questions and was a pleasure to do business with.
Quinn in Finance was also great to work with. He handled my paperwork promptly and efficiently.
Both of these guyss, especially Sam, are an obvious asset to your dealership and when I am looking for a new vewhicle, I will always consider Five Star Ford.
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by jg4441
Jun 28, 2025 -
Five Star Ford of Dallas responded
Congratulations, jg4441, on your new vehicle from Sam and Quinn at Five Star Ford Dallas. We agree these guys are assets to our customers and dealership. If you would like to revisit the features on your Ford, please stop by or call 972-985-3600. We are focused on your driving experience. Thank you for your kind endorsement. Take care, Thomas Bies, General Sales Manager
Couldn’t be more excited with my new purchase of my ford
bronco, all thanks to the help of Sam and the Ford Dealership!
bronco, all thanks to the help of Sam and the Ford Dealership!
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by Tford388
Other Employees Tagged:
Sam Shamshiri
Jun 15, 2025 -
Five Star Ford of Dallas responded
Tford388, We are so excited for you! Thank you for shopping for your new Bronco at Five Star Ford Dallas. Reach Quinn, Sam, or me at 972-985-3600. We are dedicated to helping you enjoy your SUV. Congratulations! Best regards, Thomas Bies, General Sales Manager
Great dealership - worked with Kim Thomas (super
salesman, personable and a genuine, nice person ). Quinn Maloney made financing a snap. Got the best deal at 5-Star Dallas out of all the dealershi
salesman, personable and a genuine, nice person ). Quinn Maloney made financing a snap. Got the best deal at 5-Star Dallas out of all the dealerships contacted. .... looking for new 2024, F250, 6.8l STX, FX4, running boards, rear sliding window and tailgate step. Closed in less than a week and flew down from Colorado to drive it home. Wish all dealerships/salespeople were like this.
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by kenai999
Jun 04, 2025 -
Five Star Ford of Dallas responded
Congratulations, kenai999, on your new truck from Five Star Ford Dallas. Thank you for your long distance shopping and trust in your sales team. Be sure to stay in touch at 972-985-3600. We will do all we can to help you enjoy your Ford in Colorado! You are appreciated! Best regards, Thomas Bies, General Sales Manager
Super happy with my experience buying a Bronco Sport from
Jay. He was great—super easy to talk to, helpful, and never pushy. He made the whole process really smooth and stress-free.
Jay. He was great—super easy to talk to, helpful, and never pushy. He made the whole process really smooth and stress-free.
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by Eostert
May 13, 2025 -
Five Star Ford of Dallas responded
Eostert, We appreciate knowing your shopping experience went so well with Jay and your Five Star Ford Dallas sales team. Customer satisfaction remains our focus. Stop by or call 972-985-3600 if you have questions about your new Bronco Sport. We are here to help you enjoy your SUV. Congratulations and thanks for sharing. Best regards, Thomas Bies, General Sales Manager
Darian was a huge help and I appreciate all he did to
make the deal possible!
make the deal possible!
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by shawnburger1798
May 10, 2025 -
Five Star Ford of Dallas responded
Shawnburger1798, We're so glad Darian could make the deal happen for you at Five Star Ford Dallas. Thanks for sharing your great feedback. Let us know if you have questions about your new Ford at 972-985-3600. Safe travels and enjoy your ride! Take care, Thomas Bies, General Sales Manager
Read was super friendly and helpful.
He made the truck buying process smooth. He was very knowledgeable about the truck and financing options.
He made the truck buying process smooth. He was very knowledgeable about the truck and financing options.
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by Zaibanisa83
May 06, 2025 -
Five Star Ford of Dallas responded
Thank you, Zaibanisa83, for shopping at Five Star Ford Dallas. Raed and our team are dedicated to helping you enjoy your new truck. Stop by or call 972-985-3600 with technical or maintenance questions. We are focused on your driving journey. Enjoy your ride! Best regards, Thomas Bies, General Sales Manager
Raed patiently helped me find the right Maverick and then
was quick to contact me when what I was looking for arrived. Great service!
was quick to contact me when what I was looking for arrived. Great service!
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by Colby T
Apr 21, 2025 -
Five Star Ford of Dallas responded
Thank you, Colby, for rating your Five Star Ford Dallas shopping experience. Raed and Quinn are a great team and are focused on helping you enjoy your new Maverick. Stay in touch at 972-985-3600. We are here to help with all of your technical or maintenance questions. Congratulations! Best regards, Thomas Bies, General Sales Manager