Quinn Owens | Page 8

I purchased my vehicle from this dealership a year and a half ago, and since then, I have made it my go-to place for all my service needs. Even though I pass by several other Kia dealerships that are much c half ago, and since then, I have made it my go-to place for all my service needs. Even though I pass by several other Kia dealerships that are much closer to my home, which is about 30 minutes away, I continue to choose this particular location. However, my recent experiences have led me to reevaluate that choice, and there are several reasons behind my dissatisfaction. Firstly, I have been disappointed with the lack of discounts applied to my service. On multiple occasions, I have had to remind the cashier about my eligibility for a military discount. Although sometimes I do see a small deduction on the final price, during my last visit, I was informed that the discount was already included. When I asked for clarification, the cashier insisted it was reflected in my receipt, but I was unable to identify any adjustment. Moreover, I faced issues regarding services that should have been covered under the manufacturer's warranty. Upon discussing an ongoing problem with my vehicle prior to an incident—where a loose piece of rubber on the highway caused front-end damage—the shop personnel acknowledged that the repair was indeed under warranty. However, they expressed concerns about whether the previous accident might have influenced the malfunction. Despite our discussion about the timing of the problem, they ultimately refused to carry out the necessary repairs, leaving me to foot the bill. During this same visit, I raised another concern regarding a malfunction in the heating system. The shop personnel informed me that I needed to have the system flushed before they could proceed with any heating service. They took my vehicle for a drive and confirmed that the heat dissipated into cool air when idling. Although they added coolant, the problem persisted: at temperatures of 73-75 degrees, it felt cool; at 76-80 degrees, it was comfortable; but at 81 degrees, it became uncomfortably hot. This was especially frustrating, considering that when I initially purchased the car, 73 degrees was perfectly comfortable for heating. Additionally, I noticed that the vehicle exhibited some play in the steering, prompting me to request a front-end alignment. Since my vehicle was only a year and a half old, I expected this service to be covered. Yet again, I found myself paying out of pocket. Approximately a month later, while addressing another issue, a mechanic drove my vehicle and noticed that the steering was still not right. He contacted me to bring it up, stating that he was the one who performed the alignment. Ultimately, the conclusion drawn by the technicians was that a bowling bag in my trunk was affecting the steering—presumably because it was shifting around. These examples represent just a fraction of the issues I have encountered. It’s particularly disheartening, given my commitment to traveling out of my way to receive service at this dealership, only to be met with such unsatisfactory treatment. Based on these experiences, I have decided that I will not be returning. More

by phillyphill449 Verified Customer Verified Customer

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It was a great experience from start to finish with the purchase of my daughters new K4. purchase of my daughters new K4. More

by KEVIN.L.WELDON Verified Customer Verified Customer

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Lamar was a great person to deal with and was very helpful on getting me in a used truck.We were told it had 2 keys when they couldn't find the second set Lamar made arrangements to get the second set helpful on getting me in a used truck.We were told it had 2 keys when they couldn't find the second set Lamar made arrangements to get the second set made. The finance guy was also very helpful. Overall a great experience buying a truck. More

by STEVENPASLEY Verified Customer Verified Customer

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Randy was terrific to deal with, very professional, respectful,, would work with him again! he did what he said he would, respectful,, would work with him again! he did what he said he would, More

by JULIANB12000 Verified Customer Verified Customer

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Our experience with Crain Kia was 5 Stars. Our salesman was exceptional. Never pushing. Very patient with us and we are elderly. We were shown many vehicles given many options.We explained our Our salesman was exceptional. Never pushing. Very patient with us and we are elderly. We were shown many vehicles given many options.We explained our finances, offered rebates received a 500$ rebate for being a veteran. So proud and excited to now be proud owners of a beautiful 2025 Kia Sportage. I highly recommend if you are looking to buy a new car please take time to go by Crain Kia of Conway. You will be proud you did. A big variety of inventory.We promise you won’t regret it. Merry Christmas. More

by NANNAFIKES Verified Customer Verified Customer

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Alicia was fantastic to work with, making the entire process smooth and stress-free. The car dealership went above and beyond to ensure we got the car we wanted, even arranging to bring it down from a d process smooth and stress-free. The car dealership went above and beyond to ensure we got the car we wanted, even arranging to bring it down from a different dealer the very next day, which was a Sunday—their day off. Alicia meticulously guided us through the car's features and assisted in setting up our profiles. Throughout the process, we never felt any pressure, just straightforward and exceptional service. More

by mje2004 Verified Customer Verified Customer

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Mikah was excellent to work with. He was knowledgeable and helpful and took time to make sure we were satisfied and happy. He was knowledgeable and helpful and took time to make sure we were satisfied and happy. More

by ASHLEYDAVIDMOORE Verified Customer Verified Customer

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Jared and the entire staff, especially the finance department, provided an easy and painless experience. They had the exact vehicle i was looking for and I couldn't be happier with my new Kia. I would department, provided an easy and painless experience. They had the exact vehicle i was looking for and I couldn't be happier with my new Kia. I would highly recommend Crain Kia of Conway! More

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My company has bought several cars from this dealership and they never seem to know who we are when we come in for service. We can call and make an appointment and describe issues, then when we get there t and they never seem to know who we are when we come in for service. We can call and make an appointment and describe issues, then when we get there they act like they have no clue why we are there and what needs to be done to the vehicle - it is like there is no communication in the Service Dept. Not to mention their rates for services are higher than other local dealerships (For a Kia?) and they are always up-selling services that are not needed or required. They never seem to remember we have an account established and try to charge our employees when they pick up their car. I also have not forgot they were trying to mark up their prices $5,000 to $8,000 over sticker during the vehicle shortage. More

by MSNOW3 Verified Customer Verified Customer

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Excellent service from the time I walked in the front door until I left with my new Kia soltas. door until I left with my new Kia soltas. More

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