I was kept in the loop each step of the way!
I felt like I had perfect communication and costumer service. Thank you guys!!
I felt like I had perfect communication and costumer service. Thank you guys!!
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by BULLOCKBK
Verified Customer
Verified Customer
Service Price Transparency
Jun 27, 2025 -
Russ Darrow Metro Mazda responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda!
Jalen Moore
jalen.moore@russdarrow.com
Efficient, thorough, friendly - I always have a good
experience at Metro Mazda! Highly recommended!
experience at Metro Mazda! Highly recommended!
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by stephaniehancock86
Verified Customer
Verified Customer
Other Employees Tagged:
Quintin Neal
Jun 23, 2025 -
Russ Darrow Metro Mazda responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come!
Jalen Moore
jalen.moore@russdarrow.com
I really like how I was kept in the loop of all the work
that was being done. Sending me videos really made the difference…
that was being done. Sending me videos really made the difference…
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by BULLOCKBK
Verified Customer
Verified Customer
Service Price Transparency
Jun 18, 2025 -
Russ Darrow Metro Mazda responded
Thank you for your business and this review. We're happy to hear that Miguel, Quintin, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Jalen Moore
jalen.moore@russdarrow.com
My car wasn’t fixed correctly.
..it continue to leak oil in which I now have to come back
..it continue to leak oil in which I now have to come back
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by natasha.jackson86
Verified Customer
Verified Customer
Service Price Transparency
Jun 20, 2025 -
Russ Darrow Metro Mazda responded
Natasha, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Jalen Moore
jalen.moore@russdarrow.com
Overall the dealership is great, however you had one bad
apple(employee) that stole my personal property from my vehicle while it was getting washed on 4/11/2025. Based on the customer relationships I have
apple(employee) that stole my personal property from my vehicle while it was getting washed on 4/11/2025. Based on the customer relationships I have built as a result of this incident I chose to stay with this dealership.
Quinton was AWESOME!!! Thank you for all that you did and the trust you built with me.
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by TRY2TAMR
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2025 -
Russ Darrow Metro Mazda responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Quinton and our team met your expectations. Thank you for choosing Russ Darrow Metro Mazda. We look forward to having you as a valued customer for many years to come!
Jalen Moore
jalen.moore@russdarrow.com
I have always received great service at this dealership
and prices are fair. Great job!
and prices are fair. Great job!
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by omaragorrin
Verified Customer
Verified Customer
Service Price Transparency
Jun 15, 2025 -
Russ Darrow Metro Mazda responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Jalen Moore
jalen.moore@russdarrow.com
She had my car less than 12 hours and she want to charge
me $200 for diagnostics for a vehicle that had bumper-to-bumper warranty. She was awful. My car never got diagnosed and they held it for a week and n
me $200 for diagnostics for a vehicle that had bumper-to-bumper warranty. She was awful. My car never got diagnosed and they held it for a week and nobody called me back.
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by brunner4106
Verified Customer
Verified Customer
Service Price Transparency
Jun 18, 2025 -
Russ Darrow Metro Mazda responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Jalen Moore
jalen.moore@russdarrow.com
This shop only cares about money, not service.
I was shopping for cars a couple years ago, and this shop was my first stop. The salesman was respectful, but the finance guy was a creep. He asked m
I was shopping for cars a couple years ago, and this shop was my first stop. The salesman was respectful, but the finance guy was a creep. He asked me to come into his office, proceeded to try to flirt with me, and then offered his weed pen to me. I left without buying a car, and purchased my Mazda elsewhere. Now, there’s a recall and extended warranty issue that I wanted to get fixed at a Mazda dealership. I called Mazda Metro and made the appointment for the repairs. I took time off work to drive to the shop just for them to tell me it’ll be nearly $300 to run diagnostics and other things which they failed to mentioned when I made the appointment. I left immediately. I called another Mazda dealership and they took care of the issue without charging me anything.
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by Itstheskid
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2025 -
Russ Darrow Metro Mazda responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Jalen Moore
jalen.moore@russdarrow.com
Alway's great !
No complaints - customer service is always great. Super easy and quick process
No complaints - customer service is always great. Super easy and quick process
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by GRACERAWSON00
Verified Customer
Verified Customer
Service Price Transparency
Jun 11, 2025 -
Russ Darrow Metro Mazda responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Mazda.
Jalen Moore
jalen.moore@russdarrow.com