Quintin Neal
Quintin Neal at Russ Darrow Metro Mazda

Quintin Neal

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
9 Reviews
4.6

9 Reviews

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9 Reviews of Quintin Neal

June 27, 2025

Dealership Rating
Employee Rating

I was kept in the loop each step of the way! I felt like I had perfect communication and costumer service. Thank you guys!! More

by BULLOCKBK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 27, 2025

Russ Darrow Metro Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

June 23, 2025

Dealership Rating
Employee Rating

Efficient, thorough, friendly - I always have a good experience at Metro Mazda! Highly recommended! More

by stephaniehancock86
Recommend Dealer
Yes

Other Employees Tagged: Quintin Neal

Jun 23, 2025

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

June 18, 2025

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Employee Rating

I really like how I was kept in the loop of all the work that was being done. Sending me videos really made the difference… More

by BULLOCKBK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

Jun 18, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear that Miguel, Quintin, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

June 17, 2025

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Employee Rating

My car wasn’t fixed correctly. ..it continue to leak oil in which I now have to come back More

by natasha.jackson86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 20, 2025

Russ Darrow Metro Mazda responded

Natasha, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jalen Moore jalen.moore@russdarrow.com

June 17, 2025

Dealership Rating
Employee Rating

Overall the dealership is great, however you had one bad apple(employee) that stole my personal property from my vehicle while it was getting washed on 4/11/2025. Based on the customer relationships I have More

by TRY2TAMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Janea Anthony, Nick Mudd

Jun 17, 2025

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Quinton and our team met your expectations. Thank you for choosing Russ Darrow Metro Mazda. We look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

June 15, 2025

Dealership Rating
Employee Rating

I have always received great service at this dealership and prices are fair. Great job! More

by omaragorrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

Jun 15, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

June 14, 2025

Dealership Rating
Employee Rating

She had my car less than 12 hours and she want to charge me $200 for diagnostics for a vehicle that had bumper-to-bumper warranty. She was awful. My car never got diagnosed and they held it for a week and n More

by brunner4106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 18, 2025

Russ Darrow Metro Mazda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jalen Moore jalen.moore@russdarrow.com

June 13, 2025

Dealership Rating
Employee Rating

This shop only cares about money, not service. I was shopping for cars a couple years ago, and this shop was my first stop. The salesman was respectful, but the finance guy was a creep. He asked m More

by Itstheskid
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Jun 16, 2025

Russ Darrow Metro Mazda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

June 11, 2025

Dealership Rating
Employee Rating

Alway's great ! No complaints - customer service is always great. Super easy and quick process More

by GRACERAWSON00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

Jun 11, 2025

Russ Darrow Metro Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

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