Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Quintin Neal
Quintin Neal at Russ Darrow Metro Mazda

Quintin Neal

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.6
12 Reviews
4.6

12 Reviews

Write a Review

12 Reviews of Quintin Neal

July 12, 2025

Dealership Rating
Employee Rating

Pleasant experience. The service guys made everything as easy as possible. Thanks for your hard work! More

by STARRYT33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd

Report | Print
Jul 12, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

July 12, 2025

Dealership Rating
Employee Rating

Very friendly and very informative, great for Uber ride and also helped me with a loaner vehicle. Thank you More

by billludwig290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kirsten Jones

Report | Print
Jul 12, 2025

Russ Darrow Metro Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Mazda to be a positive one. Please don't hesitate to reach out if you need anything else. Jalen Moore jalen.moore@russdarrow.com

July 03, 2025

Dealership Rating
Employee Rating

I like that you can set up an oil change right from the app. I appreciate the service team, I only wish they had techs available on weekends for more complex repairs as my passenger window has been having More

by Ccartes0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 03, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

June 27, 2025

Dealership Rating
Employee Rating

I was kept in the loop each step of the way! I felt like I had perfect communication and costumer service. Thank you guys!! More

by BULLOCKBK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 27, 2025

Russ Darrow Metro Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

June 23, 2025

Dealership Rating
Employee Rating

Efficient, thorough, friendly - I always have a good experience at Metro Mazda! Highly recommended! More

by stephaniehancock86
Recommend Dealer
Yes

Other Employees Tagged: Quintin Neal

Report | Print
Jun 23, 2025

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

June 18, 2025

Dealership Rating
Employee Rating

I really like how I was kept in the loop of all the work that was being done. Sending me videos really made the difference… More

by BULLOCKBK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

Report | Print
Jun 18, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear that Miguel, Quintin, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

June 17, 2025

Dealership Rating
Employee Rating

Overall the dealership is great, however you had one bad apple(employee) that stole my personal property from my vehicle while it was getting washed on 4/11/2025. Based on the customer relationships I have More

by TRY2TAMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Janea Anthony, Nick Mudd

Report | Print
Jun 17, 2025

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Quinton and our team met your expectations. Thank you for choosing Russ Darrow Metro Mazda. We look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

June 17, 2025

Dealership Rating
Employee Rating

My car wasn’t fixed correctly. ..it continue to leak oil in which I now have to come back More

by natasha.jackson86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jun 20, 2025

Russ Darrow Metro Mazda responded

Natasha, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jalen Moore jalen.moore@russdarrow.com

June 15, 2025

Dealership Rating
Employee Rating

I have always received great service at this dealership and prices are fair. Great job! More

by omaragorrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

Report | Print
Jun 15, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

June 14, 2025

Dealership Rating
Employee Rating

She had my car less than 12 hours and she want to charge me $200 for diagnostics for a vehicle that had bumper-to-bumper warranty. She was awful. My car never got diagnosed and they held it for a week and n More

by brunner4106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bruce Carrick, Jalen Moore, Jennie Etringer, Kirsten Jones, Nick Mudd, Zoe DeRose, Shane Bode, DONTARIO PALMER , Karrar Musa

Report | Print
Jun 18, 2025

Russ Darrow Metro Mazda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jalen Moore jalen.moore@russdarrow.com

1
2

Dealership Inventory (153 Vehicles)

used 2024 Toyota Camry car, priced at $24,250
2024 Toyota Camry
used
Celestial Silver Metallic exterior
Automatic
Front-wheel Drive
$24,250
View Details
used 2024 Subaru Forester car, priced at $34,600
2024 Subaru Forester
used
Crystal Black Silica exterior
Automatic
All-wheel Drive
$34,600
View Details
new 2025 Mazda CX-90 car, priced at $47,907
2025 Mazda CX-90
new
Rhodium White Premium exterior
Automatic
All-wheel Drive
$47,907
View Details
new 2025 Mazda CX-70 car, priced at $50,742
2025 Mazda CX-70
new
Polymetal Gray Metallic exterior
Automatic
All-wheel Drive
$50,742
View Details
new 2025 Mazda Mazda3 car, priced at $29,398
2025 Mazda Mazda3
new
Soul Red Crystal Metallic exterior
Automatic
Front-wheel Drive
$29,398
View Details
used 2020 Ford Escape car, priced at $15,700
2020 Ford Escape
used
Blue Metallic exterior
Automatic
All-wheel Drive
$15,700
View Details
View All Inventory