ROXANA GUERRA

⭐ Nissan of Fort Myers – Service & Sales Commendation During my first visit to Nissan of Fort Myers, I arrived for a service appointment after my vehicle battery had died. I was gre Commendation During my first visit to Nissan of Fort Myers, I arrived for a service appointment after my vehicle battery had died. I was greeted immediately by Marcus in the Service Department, who offered to check the battery and replace the key‑fob battery without hesitation. His professionalism, courtesy, and efficiency set a strong tone for the entire visit. I then met with Sal in Sales to discuss the possibility of purchasing a new Nissan. Although I am currently very satisfied with my Nissan Sentra, Sal’s approach was informative, respectful, and never pressured. He provided clear guidance and made it easy to consider future options when the time is right. The highlight of the visit was meeting Michael Spinazze, the owner, who personally welcomed me and told me, “If you need anything, please feel free to call me anytime.” That level of accessibility and leadership is rare in this industry, and it shows in how smoothly and professionally the dealership is run—especially compared to other dealers in the area. Because of the exceptional service I received, I strongly recommend that Marcus and Sal be formally recognized for their outstanding professionalism and customer care. Signature Block (as required): Dr. Eliot Sherr, PhD, DPM, FACFAS Diplomate, American Board of Foot and Ankle Surgery Fellow, American College of Foot and Ankle Surgeons Board‑Certified Foot & Ankle Surgeon Orthopedic Centers of Southwest Florida Punta Gorda, Florida Lehigh Acres, Florida More

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The new facility it very nice. Pleasant waiting area and friendly customer service team. Will be back. Pleasant waiting area and friendly customer service team. Will be back. More

by CONNORHICKEY6520 Verified Customer Verified Customer

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Muy buen servicio y atención el personal muy atento excelente tiempo de espera de forma general me alegro de estar con ustedes saludos excelente tiempo de espera de forma general me alegro de estar con ustedes saludos More

by osmanyeromero Verified Customer Verified Customer

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The site is under construction so it's a little chaotic. A service helper lent me their charger, which was nice because it was a LONG wait. They came back with a LONG list of fixes too! This car is not o A service helper lent me their charger, which was nice because it was a LONG wait. They came back with a LONG list of fixes too! This car is not old and should not have that many repairs. I will take it to a mechanic to check it over. More

by PAMNBOYS Verified Customer Verified Customer

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Jaimie the salesperson was outstanding. He followed through and keep promises and communication outstanding. Service was a great help as well. Finance department was difficult and never cal He followed through and keep promises and communication outstanding. Service was a great help as well. Finance department was difficult and never called me back. More

by joe.whitehead Verified Customer Verified Customer

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I left 3 messages for supervisors to call me. Never got a return call. Brought car in for 2 recalls. Work not explained. Waiting room needs more comfortable chairs like the 2 white ones. Serv Never got a return call. Brought car in for 2 recalls. Work not explained. Waiting room needs more comfortable chairs like the 2 white ones. Service desk people did their job, but don't seem to be very friendly When making a service appointment, why does the mileage need to be given? More

by mscrn Verified Customer Verified Customer

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The overall experience was very good. My recall was resolved and batteries for fobs were replaced. But I’ve had problems with the radio system since we purchased the car on January 2025. My recall was resolved and batteries for fobs were replaced. But I’ve had problems with the radio system since we purchased the car on January 2025. Sometimes the radio with not turn on when I start the car. It takes several minutes and switching the channels before I get a signal. The dealership could not fix it because they didn’t experience it and said to take a video of it when it happens and then bring it in. Not sure what that will do. As I was explaining this to the service person,Roxana,who was great, 3 other people overheard me and said they had the same experience with their Rouges. Hope that this will bring some attention to the matter which can be very frustrating. Thank You. More

by patty17 Verified Customer Verified Customer

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We were there because they didn’t tighten caliper from the last visit!!! When we picked the car up after we had to bring it back to be fixed they bent the front license plate. I provided a picture of the the last visit!!! When we picked the car up after we had to bring it back to be fixed they bent the front license plate. I provided a picture of the damage and never heard back! I looked at video at drop off clearly was not bent! Very sloppy work at this dealership! More

by jkmcann Verified Customer Verified Customer

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Very friendly and efficient. I am from up north but they took care of me and my car. I am from up north but they took care of me and my car. More

by hallzwiebel Verified Customer Verified Customer

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