RT Ives | Page 10

Dealership was easy to work with and had my car in and out stress free. out stress free. More

by Jonathan Verified Customer Verified Customer

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RT and the team are wonderful they all need a raise! Great service from beginning to end and I’m not done coming back Great service from beginning to end and I’m not done coming back More

by Dominique viado Verified Customer Verified Customer

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I had an appointment at 9:30 AM on a Tuesday, the car didn't get looked at until Thursday afternoon. I asked them to replace the cabin filter with the one I purchased which was sitting on the front passe didn't get looked at until Thursday afternoon. I asked them to replace the cabin filter with the one I purchased which was sitting on the front passenger floor, the writer put that on the order. They put in a new filter from their stock! I went to pick the car up on the following Monday, it wasn't ready! They did give me estimates on the work I needed done, but had it done elsewhere for more than half their estimate. I know they have had some issues with service techs at this location, but if they are going to allow you to schedule an appointment, they should be honoring that date/time. More

by jpoc0001 Verified Customer Verified Customer

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Tech & service advisor don't communicate well. Tech writes one thing and advisor another thing Tech writes one thing and advisor another thing More

by DYNIECY11 Verified Customer Verified Customer

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I had an incredible experience at Southern Kia, Virginia Beach. The service department went above and beyond and met all my needs.. if I could recommend this dealership to everyone in the world, I would. Ro Beach. The service department went above and beyond and met all my needs.. if I could recommend this dealership to everyone in the world, I would. Robin, Frank, RT and Dave are the nicest people I have ever met. This place will get five stars and above every time. More

by CAITLYN.SHIRLEY Verified Customer Verified Customer

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Always a great experience i will always get my service done at GMC. Keep up the great work done at GMC. Keep up the great work More

by DAVID.PATTERSON0901 Verified Customer Verified Customer

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I have always been served well by R. T.Ives to provide service as he can as a member of Southern Kia in VA Beach. T.Ives to provide service as he can as a member of Southern Kia in VA Beach. More

by VAHUGS0 Verified Customer Verified Customer

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Dealer ship gave great service was able to get everything I need done fast and gave great recommendations for future service I need done fast and gave great recommendations for future service More

by YLIEA84194 Verified Customer Verified Customer

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I usually don’t leave reviews, but my recent experience at this Kia dealership was disappointing enough that I feel others should be aware. We appreciated that the dealership was able to fit us in for ser at this Kia dealership was disappointing enough that I feel others should be aware. We appreciated that the dealership was able to fit us in for service during our vacation, which was helpful and convenient. However, the rush job by the service department ended up presenting a serious safety risk—especially with a toddler in the car. I had specifically requested that the wheels be checked. The service advisor, RT Ives, appeared rushed and disinterested throughout the process, and communication was lacking from the start. He was unable or uninterested in listening to what we signed off on to be completed. He became unfriendly and rude. I left the dealership hoping that at least the basics had been done correctly—but unfortunately, that wasn’t the case. On the drive back from vacation, the car began vibrating so badly on the highway that it felt unsafe to continue. I had to stop at another Kia dealership, where they confirmed the wheels had not been properly balanced. They fixed the issue promptly and professionally, and the difference was immediate. To make matters worse, when I mentioned the issue, the front desk staff casually remarked that this particular advisor "consistently messes things up." That kind of internal acknowledgment, combined with what we experienced, is unacceptable and shows a lack of accountability. It’s frustrating and disappointing to pay for service that was either overlooked or done improperly—especially when it puts your family's safety at risk. I expected better attention to detail and oversight from a certified Kia service center. Unless this dealership seriously improves its service standards and quality control, I would recommend taking your vehicle elsewhere—particularly for anything safety-related. More

by Nel Verified Customer Verified Customer

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Great workmanship! Great service advisors! Great car,free oil changes for life! Engine covered fir life Great service advisors! Great car,free oil changes for life! Engine covered fir life More

by RONALDWLOPEMANJR Verified Customer Verified Customer

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