RT Ives | Page 9

Service very slow for factory recalls. The initial diagnosis for a windshield recall was grossly misdiagnosed. They said the smoke test on the windshield showed clear but we were still abl The initial diagnosis for a windshield recall was grossly misdiagnosed. They said the smoke test on the windshield showed clear but we were still able to push the windshield up and loose with our finger. It was subsequently fixed but it included a significant additional wait time. More

by vincentmorgan11.vm Verified Customer Verified Customer

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Unprofessional employees, lack of communication, mix communication, hard to get appointments, lack of care for urgent matters. communication, hard to get appointments, lack of care for urgent matters. More

by RUSHANNAMARK5575 Verified Customer Verified Customer

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My part has been on backorder for 3 weeks. I spent 2 weeks without my car or a loaner. I only got updates when I called. Why didn't he call me to tell what was happening? I spent 2 weeks without my car or a loaner. I only got updates when I called. Why didn't he call me to tell what was happening? More

by SSTEARNS148 Verified Customer Verified Customer

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Service was clear, prompt and work completed as requested. Recommended actions were explained and scheduled for next service call. requested. Recommended actions were explained and scheduled for next service call. More

by mnsflddk Verified Customer Verified Customer

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Took 2 months to get a key fob, door handle replaced and mirror tightened. Sales person LIED and told me twice parts were ordered only to find out the were not. Tried numerous times to contact dealer about mirror tightened. Sales person LIED and told me twice parts were ordered only to find out the were not. Tried numerous times to contact dealer about the issues but no response. Only received a response when I drove 40 miles from my home in Suffolk and spoke to someone in person, which was the LYING salesperson. POOR customer service to say the least! The dealer only has one service writer. When I finally got the door handle replaced, the key fob was still not there and had to be obtained from another dealer. TWO MONTHS after the salesperson told me it would be there in one week. More

by Frank Wheatley Verified Customer Verified Customer

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Southern Kia was very helpful and accommodating to my schedule and we were happy to have them service our Carnival. schedule and we were happy to have them service our Carnival. More

by sara.lheureux1987 Verified Customer Verified Customer

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Hate that dealership the me a car that I didn't want approved it without me seeing something else approved it without me seeing something else More

by WILDADORSEY9 Verified Customer Verified Customer

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Southern Kia’s service department is absolutely terrible. Poorly managed and clearly lacking customer service skills. I have had to go in person to the shop several times just to get updates on the status of Poorly managed and clearly lacking customer service skills. I have had to go in person to the shop several times just to get updates on the status of my vehicle as they never seem to answer the phone or call people back. I’ve had my vehicle there twice for the same problem. Each time they have had my car for over three weeks and they have yet to fix it correctly. More

by Popeye32 Verified Customer Verified Customer

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Good customer service. It was a pleasure visiting you all fir my State service. Thanks It was a pleasure visiting you all fir my State service. Thanks More

by ngafijustice Verified Customer Verified Customer

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The car was ready as promised. Waiting area was comfortable and suitable to what I needed to do Waiting area was comfortable and suitable to what I needed to do More

by Summerbic Verified Customer Verified Customer

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