RT Ives | Page 31

Great service, great representatives, and an outstanding customer waiting area. More directions to the service area would help. customer waiting area. More directions to the service area would help. More

by WAYNESWORLD1961 Verified Customer Verified Customer

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I dropped my car off the night before so they had it at 7 am! I made at least 6 calls between 2:30 and 5:30 and I one answered my calls nor did they return my calls! My neighbor took me to the dealership at am! I made at least 6 calls between 2:30 and 5:30 and I one answered my calls nor did they return my calls! My neighbor took me to the dealership at 5:45! When I walked in I explained that I was not in a good mood and explained why! The service advisor checked and he did not have any info on my car. He asked the cashier and she had the paperwork on my car! I told her that I had made at least six calls and no one answered or called me back! This is the first time I have had any problems with this dealership. I purchased my car there and they have always done the maintenance on it . They had always been on top of things!I was very disappointed this time not with the service they did but the fact they had my car all day and never answered any of my calls or called when my car was ready! More

by aneedabyrd Verified Customer Verified Customer

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I’m a Kia, Telluride owner, I’ve used the dealership for oil changes, and most recently recall. I usually wait for my vehicle. I can say without any hesitation, I’ve never experienced anything less than val oil changes, and most recently recall. I usually wait for my vehicle. I can say without any hesitation, I’ve never experienced anything less than valuable customer service. More

by Margaret Hawk Verified Customer Verified Customer

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Everyone is always very professional and kind when I have to come to Kia for a recall to come to Kia for a recall More

by TAYLORSKAREN Verified Customer Verified Customer

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The dealership was very friendly and professional. The dealership was prompt and I did not have to wait too long . I would recommend the dealership to others. The dealership was prompt and I did not have to wait too long . I would recommend the dealership to others. More

by CALVINHANKINS73 Verified Customer Verified Customer

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Amazing service department and team! Huge shout out to Frank John, Service Manager and RT, service advisor. Huge shout out to Frank John, Service Manager and RT, service advisor. More

by Nikki21 Verified Customer Verified Customer

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I would not recommend this dealership for service on your KIA. You can never get a service advisor on the phone. I tried to get a component fixed three separate times. Each time I had to show up in your KIA. You can never get a service advisor on the phone. I tried to get a component fixed three separate times. Each time I had to show up in person since my calls were never returned. My part were lost twice. The day I was told the part was in, I dropped my vehicle off and it sat all day. At the end of the day I received a call saying the part was not there. After getting the manger and corporate involved, I finally got my part installed. Customer service is not something that this dealership strives for. The entire time I was treated like an inconvenience. I spoke with the manager twice and was given canned answers. I’ve owned three KIAs, this will be my last. I’ve taken three surveys, each time I get the, “We appreciate your feedback snd this has been sent to the manager.” No one has reached out to follow up. What’s the point of these surveys? The manager that was working with me gave me $100 store credit. That was a nice gesture but I lost three days of work, the cost of fuel for 28 miles round trip and tolls on Route 64. Beyond frustrating! More

by Disappointed Verified Customer Verified Customer

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This is the worst place to have your car serviced. Would give them a zero if I could. I don’t know how this place is still in business. They are a joke. Would give them a zero if I could. I don’t know how this place is still in business. They are a joke. More

by mlesoken Verified Customer Verified Customer

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Prompt service. Finished earlier than expected. Friendly service personnel. I was given potential service for my vehicle and this info is on my carfax app. I appreci Finished earlier than expected. Friendly service personnel. I was given potential service for my vehicle and this info is on my carfax app. I appreciate the honesty More

by garden4ever55 Verified Customer Verified Customer

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Great customer service and was in and out pretty quickly! I would highly recommend them! I would highly recommend them! More

by APRIL_SMITH Verified Customer Verified Customer

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