RT Ives | Page 5

My biggest issue is that I brought my my car in for the recall of the rear camera. It's a couple of weeks and still no call. recall of the rear camera. It's a couple of weeks and still no call. More

by XSKWEEZME Verified Customer Verified Customer

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Always courteous, clean, comfortable waiting area and restrooms. Comfortable seating area with electrical outlets to use if you need too. restrooms. Comfortable seating area with electrical outlets to use if you need too. More

by DIVASHAKIR Verified Customer Verified Customer

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Excellent customer service from southern kia front desk and all kia service.the lady who help us is very knowledgeable and all kia service.the lady who help us is very knowledgeable More

by paulgagni Verified Customer Verified Customer

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Service appt started when scheduled and completed when predicted. All scheduled service work was completed as per plan. predicted. All scheduled service work was completed as per plan. More

by John Boyd Verified Customer Verified Customer

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Everything was very beautiful on the oil change and tire rotation. I was very happy with everything rotation. I was very happy with everything More

by JOEGREE51 Verified Customer Verified Customer

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Customer service straight to the point. Honesty is the backbone of Dealer/ Customer's. returning for continuous servicing and repair of vehicles. Southern Kia portrays the saying, " A happ Honesty is the backbone of Dealer/ Customer's. returning for continuous servicing and repair of vehicles. Southern Kia portrays the saying, " A happy customer is a returning customer More

by Kountry Verified Customer Verified Customer

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This is the second time I have been here, after purchasing my kia from the location. Everytime I call, no one answers. They call back, but sometimes it takes a few rounds of phone tag before you ge purchasing my kia from the location. Everytime I call, no one answers. They call back, but sometimes it takes a few rounds of phone tag before you get through or it is so loud in the background you cannot hear well. Also, my radio has not been working for 5 months now and they are not fixing it. Apparently they do not have the needed materials, but there neighboring facility in greenbrier does. You would think they could borrow the needed materials or set me up with an appointment there, but insstead have been almost no help towards a solution. More

by Anonymous Verified Customer Verified Customer

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The service was so slow and they never communicated with us at all. Our car has been in the shop for over 5 weeks and is still there. I will never buy a kia again from this location. us at all. Our car has been in the shop for over 5 weeks and is still there. I will never buy a kia again from this location. More

by JASONWINN7629 Verified Customer Verified Customer

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Service center is extremely slow and lackluster with the service. Some of the worse customer service I’ve ever experience in my life. They held my car for over a week and I would always have to call them to service. Some of the worse customer service I’ve ever experience in my life. They held my car for over a week and I would always have to call them to get answers. They never reached out to me to give me updates or inform me on when the vehicle was getting looked at. Held the car for 9 days total. I called Casey Kia in Newport News and they are leaps and bounds ahead of this location. The gave me an appointment day of and actually looked at the vehicle the next day. The even had a solution for me after only two days of having the vehicle. I understand some dealerships and shops are overwhelmed with cars and also that there’s a shortage of mechanics, but the communication was terrible from Virginia Beach! The conversations over the phone were disrespectful and there were no answers when I called except, “We’re working on getting to it. Maybe by the end of the week. We’ll see what we can do”. No sense of urgency or empathy from this shop at all. Newport News even hooked me up with a rental. Virginia Beach did not even offer me a rental or give me an option for one after holding my car for 9 days. I know some things are out of our control and situations at certain locations vary, but the communication and care form the VA beach location needs to be better. They need proper training on customer service and professional development. More

by JC Verified Customer Verified Customer

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Said that I provided the wrong number when I didn’t then told me it would take over 3 hours for an oil change that I scheduled 3 weeks prior. Then told me to leave a come back then it was finished in under told me it would take over 3 hours for an oil change that I scheduled 3 weeks prior. Then told me to leave a come back then it was finished in under an hour. More

by Johnsonalaynad549 Verified Customer Verified Customer

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