RT Ives | Page 5

RT is the man. He has taken care of us for years and we appreciate it. He has taken care of us for years and we appreciate it. More

by TDDIXON1008 Verified Customer Verified Customer

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I have only been here for service a couple of times. The first time was small maintenance and i waited for someone to check me out and give me my key for 30 minutes before i caused a stink, but to their The first time was small maintenance and i waited for someone to check me out and give me my key for 30 minutes before i caused a stink, but to their credit, they comped the service because of the hassle. Recently, i went there with an engine issue that is a known problem with Kia. I waited 3 days for them to get back to me after I dropped it off after waiting 3 weeks to get in for a service appointment . and instead of replacing the engine, they offered me cleaning service at $750 and tune up for $550 , none of which solves the problem. Just kicks the can down the road until it's out of warranty. I bought a new vehicle yesterday. It is not a Kia and I did not get it from Southern. More

by 2xkiabuyerlost Verified Customer Verified Customer

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Service agents need to be better trained. The mechanic sent me a text message with a video around 8:00 about the service that had been done. By 11:00 I still had not heard from the service de The mechanic sent me a text message with a video around 8:00 about the service that had been done. By 11:00 I still had not heard from the service department that my car was ready. I had to call and was told that receiving the video didn't mean my car was ready?? I then received a call a few minutes after that about my car being ready. Also, my car had been missing a Kia logo on the pinstripe from when the car was purchased. The service agent lost the one that was supposed to be installed on 11/11. RIDICULOUS More

by CHANELWOODS6056 Verified Customer Verified Customer

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I made my appt. through a third party who never informed Southern Kia!! When I showed up and they didn't have me on their schedule, they fit me in anyway! I really through a third party who never informed Southern Kia!! When I showed up and they didn't have me on their schedule, they fit me in anyway! I really appreciated that as I live an hour away. More

by RFD189 Verified Customer Verified Customer

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Wait was limited, staf was professional and friendly, they told us what we can expect. We also really liked the video that was send to us !we were pleasantly surprised by the service we got! they told us what we can expect. We also really liked the video that was send to us !we were pleasantly surprised by the service we got! More

by pretfamily4 Verified Customer Verified Customer

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Very rude people the service manager was very nasty towards me. Try and explain to me that something was wrong with my car and there was nothing wrong with my car went in there for a oil change and a r towards me. Try and explain to me that something was wrong with my car and there was nothing wrong with my car went in there for a oil change and a recall had to go back because my car wasn’t balanced right tire pressure. All of that was off took my car to another place. Kia told me that I had a leak was therefore there was no leak so taking advantage of people I will never go to southern Kia again ever. More

by MAGICDOG.124 Verified Customer Verified Customer

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I was so thankful that they actually we're able to put me in one of their cars instead of me having to pay for a rental,that's big for me. in one of their cars instead of me having to pay for a rental,that's big for me. More

by DAHO869 Verified Customer Verified Customer

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R.T. Ives is always very accommodating to me. The service I received is done in a timely manner. Frank Johns is also always available to listen to any problems or questions. Both are very approachable. I received is done in a timely manner. Frank Johns is also always available to listen to any problems or questions. Both are very approachable. More

by NANARPINO@gmail.com Verified Customer Verified Customer

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Good in service when vehicle is less than five years old, but with an older vehicle. It took 3 months to get a switch recall ordered and replaced, and I had to make the call to remind them that it was ordere but with an older vehicle. It took 3 months to get a switch recall ordered and replaced, and I had to make the call to remind them that it was ordered but never received a callback to install. More

by STEPHANIE.B.PARSONS Verified Customer Verified Customer

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Very disappointed with scheduling services. Unable to schedule required or requested repairs. Service representatives do not answer the telephone and when you leave a message they do not call y Unable to schedule required or requested repairs. Service representatives do not answer the telephone and when you leave a message they do not call you even when you leave 3-4 voicemail for them. I scheduled a repair and the new part was defective and they rescheduled me 3 weeks later. After waiting 4 weeks I called the 800 service line because no one answered my call the my local dealership. I was informed the part had arrived 10 days prior to my call. The repair/ replacement was scheduled 7 days later. We love our Sorento., but communication and service is terrible and unacceptable. More

by grif3789 Verified Customer Verified Customer

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