RT Ives | Page 5

People are very friendly, answers the questions you ask, very professional, very helpful. Group good group to work with. very professional, very helpful. Group good group to work with. More

by Suffice Verified Customer Verified Customer

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Front desk could’ve used more help, but everybody was nice and helpful. Came in for a recall. nice and helpful. Came in for a recall. More

by CINDYDOUGLAS2011 Verified Customer Verified Customer

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The service department did not properly check for a leak in my tire and had me leave the dealership with a tire PSI that was dangerously low. The next day, the tire was completely flat and the vehicle was u in my tire and had me leave the dealership with a tire PSI that was dangerously low. The next day, the tire was completely flat and the vehicle was unable to be driven. When the service team properly checked the leak after the tire was completely flat, they all of the sudden discovered the leak. This department is lucky my tire did not blow out on the way home which could have caused a major accident, resulting in a lawsuit against them. I do not trust the service department at this dealership. They have attempted to charge me for services covered under my warranty, well knowing that the service was covered. I regret purchasing my vehicle from this dealership. More

by sierra.meszaros Verified Customer Verified Customer

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Helpful. Checked per warranty. Been going there for several years as I purchased 2 cars x. Checked per warranty. Been going there for several years as I purchased 2 cars x. More

by JANEBRUMLEY Verified Customer Verified Customer

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They could not fix my engine indicator light, as it turned on again, when I pad and started driving after the service. I came back right away and made an appointment to bring it on Saturday, when I bro turned on again, when I pad and started driving after the service. I came back right away and made an appointment to bring it on Saturday, when I brought it, no one helped me, and RT said to come back another day, The third time still was not fixed. When am not going to use this dealership anymore. More

by lRODA_777 Verified Customer Verified Customer

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The staff were very welcoming upon my arrival. I will always hope that the greeting i had received upon the process will continue I will always hope that the greeting i had received upon the process will continue More

by JASONWINN43 Verified Customer Verified Customer

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THE WORSE SERVICE DEPT EVER! No one ever knows anything and communication is the worse! No one ever knows anything and communication is the worse! More

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RT is the man. He has taken care of us for years and we appreciate it. He has taken care of us for years and we appreciate it. More

by TDDIXON1008 Verified Customer Verified Customer

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I have only been here for service a couple of times. The first time was small maintenance and i waited for someone to check me out and give me my key for 30 minutes before i caused a stink, but to their The first time was small maintenance and i waited for someone to check me out and give me my key for 30 minutes before i caused a stink, but to their credit, they comped the service because of the hassle. Recently, i went there with an engine issue that is a known problem with Kia. I waited 3 days for them to get back to me after I dropped it off after waiting 3 weeks to get in for a service appointment . and instead of replacing the engine, they offered me cleaning service at $750 and tune up for $550 , none of which solves the problem. Just kicks the can down the road until it's out of warranty. I bought a new vehicle yesterday. It is not a Kia and I did not get it from Southern. More

by 2xkiabuyerlost Verified Customer Verified Customer

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Service agents need to be better trained. The mechanic sent me a text message with a video around 8:00 about the service that had been done. By 11:00 I still had not heard from the service de The mechanic sent me a text message with a video around 8:00 about the service that had been done. By 11:00 I still had not heard from the service department that my car was ready. I had to call and was told that receiving the video didn't mean my car was ready?? I then received a call a few minutes after that about my car being ready. Also, my car had been missing a Kia logo on the pinstripe from when the car was purchased. The service agent lost the one that was supposed to be installed on 11/11. RIDICULOUS More

by CHANELWOODS6056 Verified Customer Verified Customer

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