RT Ives | Page 6

I received courteous and timely service when I brought my car in for regular service. car in for regular service. More

by avgreeley Verified Customer Verified Customer

Report | Print

I've had better experiences at this particular dealership than the main one I went to (Greenbrier). Communication needs to be better between the dealership and customer. than the main one I went to (Greenbrier). Communication needs to be better between the dealership and customer. More

by Jasmine R. Verified Customer Verified Customer

Report | Print

I showed up here on a Monday morning to get work done on my car. I asked for a tire rotation, an oil change, and inspection. I had a feeling a tire was low and probably had a nail. They took a look, and did my car. I asked for a tire rotation, an oil change, and inspection. I had a feeling a tire was low and probably had a nail. They took a look, and didn’t see it and rotated my tires. Why did they not dunk it? I don’t know. Well now my front tire continues to be low all week. I live in Newport News and work there so that’s a dangerous commute I was making. With a flat tire at that. I was UNHAPPY! I came back on Thursday and Dally Cisneros really helped me and made my experience more pleasurable. I get what they say a protocol thing. But you can’t do the same thing with everyone, everytime.. you need to do what’s best per situation. More

by chilipepper101 Verified Customer Verified Customer

Report | Print

Very friendly cheerful staff the try their best to make you happy and keep you informed you happy and keep you informed More

by V.B.ARMMINISTORAGE Verified Customer Verified Customer

Report | Print

Slow, unprofessional, expensive. It took me almost 5 minutes to be greeted although there was a service member on her phone, with her feet up. My advisor was curt. Service is overpri It took me almost 5 minutes to be greeted although there was a service member on her phone, with her feet up. My advisor was curt. Service is overpriced. More

by csfitz23 Verified Customer Verified Customer

Report | Print

Do not take this rating as bad for the dealership but on Kia. I don't and can't understand how the maker of my vehicle can't find the proper part for my Sorento. The dealer orders the part using the same pa Kia. I don't and can't understand how the maker of my vehicle can't find the proper part for my Sorento. The dealer orders the part using the same part # on the old part and it does not fit. Figure that one out! More

by Christina.daley Verified Customer Verified Customer

Report | Print

I would rate them a zero if it allowed me to. The service is awful. The service is awful. More

by N/A Verified Customer Verified Customer

Report | Print

The overall service was good however the customer service was less than desirable. This is also my 5th time doing a survey for the same encounter..I have received surveys via phone call, text, and email all was less than desirable. This is also my 5th time doing a survey for the same encounter..I have received surveys via phone call, text, and email all for the same visit over a month ago. More

by ELMIZZLE Verified Customer Verified Customer

Report | Print

Everyone is always super friendly and helpful. The services are always quick and if it takes longer they have always warned me up front. The services are always quick and if it takes longer they have always warned me up front. More

by TPENNELL91 Verified Customer Verified Customer

Report | Print

My Carnival was serviced quickly and correctly. Everyone I came in contact with was very professional and courteous. Everyone I came in contact with was very professional and courteous. More

by Tractor007 Verified Customer Verified Customer

Report | Print