RT Ives | Page 6

I made my appt. through a third party who never informed Southern Kia!! When I showed up and they didn't have me on their schedule, they fit me in anyway! I really through a third party who never informed Southern Kia!! When I showed up and they didn't have me on their schedule, they fit me in anyway! I really appreciated that as I live an hour away. More

by RFD189 Verified Customer Verified Customer

Report | Print

Wait was limited, staf was professional and friendly, they told us what we can expect. We also really liked the video that was send to us !we were pleasantly surprised by the service we got! they told us what we can expect. We also really liked the video that was send to us !we were pleasantly surprised by the service we got! More

by pretfamily4 Verified Customer Verified Customer

Report | Print

Very rude people the service manager was very nasty towards me. Try and explain to me that something was wrong with my car and there was nothing wrong with my car went in there for a oil change and a r towards me. Try and explain to me that something was wrong with my car and there was nothing wrong with my car went in there for a oil change and a recall had to go back because my car wasn’t balanced right tire pressure. All of that was off took my car to another place. Kia told me that I had a leak was therefore there was no leak so taking advantage of people I will never go to southern Kia again ever. More

by MAGICDOG.124 Verified Customer Verified Customer

Report | Print

I was so thankful that they actually we're able to put me in one of their cars instead of me having to pay for a rental,that's big for me. in one of their cars instead of me having to pay for a rental,that's big for me. More

by DAHO869 Verified Customer Verified Customer

Report | Print

R.T. Ives is always very accommodating to me. The service I received is done in a timely manner. Frank Johns is also always available to listen to any problems or questions. Both are very approachable. I received is done in a timely manner. Frank Johns is also always available to listen to any problems or questions. Both are very approachable. More

by NANARPINO@gmail.com Verified Customer Verified Customer

Report | Print

Good in service when vehicle is less than five years old, but with an older vehicle. It took 3 months to get a switch recall ordered and replaced, and I had to make the call to remind them that it was ordere but with an older vehicle. It took 3 months to get a switch recall ordered and replaced, and I had to make the call to remind them that it was ordered but never received a callback to install. More

by STEPHANIE.B.PARSONS Verified Customer Verified Customer

Report | Print

Very disappointed with scheduling services. Unable to schedule required or requested repairs. Service representatives do not answer the telephone and when you leave a message they do not call y Unable to schedule required or requested repairs. Service representatives do not answer the telephone and when you leave a message they do not call you even when you leave 3-4 voicemail for them. I scheduled a repair and the new part was defective and they rescheduled me 3 weeks later. After waiting 4 weeks I called the 800 service line because no one answered my call the my local dealership. I was informed the part had arrived 10 days prior to my call. The repair/ replacement was scheduled 7 days later. We love our Sorento., but communication and service is terrible and unacceptable. More

by grif3789 Verified Customer Verified Customer

Report | Print

I received courteous and timely service when I brought my car in for regular service. car in for regular service. More

by avgreeley Verified Customer Verified Customer

Report | Print

I've had better experiences at this particular dealership than the main one I went to (Greenbrier). Communication needs to be better between the dealership and customer. than the main one I went to (Greenbrier). Communication needs to be better between the dealership and customer. More

by Jasmine R. Verified Customer Verified Customer

Report | Print

I showed up here on a Monday morning to get work done on my car. I asked for a tire rotation, an oil change, and inspection. I had a feeling a tire was low and probably had a nail. They took a look, and did my car. I asked for a tire rotation, an oil change, and inspection. I had a feeling a tire was low and probably had a nail. They took a look, and didn’t see it and rotated my tires. Why did they not dunk it? I don’t know. Well now my front tire continues to be low all week. I live in Newport News and work there so that’s a dangerous commute I was making. With a flat tire at that. I was UNHAPPY! I came back on Thursday and Dally Cisneros really helped me and made my experience more pleasurable. I get what they say a protocol thing. But you can’t do the same thing with everyone, everytime.. you need to do what’s best per situation. More

by chilipepper101 Verified Customer Verified Customer

Report | Print