RT Ives
RT Ives at Southern Kia Mitsubishi Virginia Beach
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RT Ives | Page 6

Service Advisor

Southern Kia Mitsubishi Virginia Beach

2369 Virginia Beach Blvd
Virginia Beach, VA 23454

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3.7
150 Reviews
3.7

150 Reviews

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150 Reviews of RT Ives

August 06, 2024

Dealership Rating
Employee Rating

Not very friendly except the lady who check me out she was great. Mr. Ives was not friendly at all . You need to have some one in that area to help the people back in that area to greet their next custo More

by norahanson52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 07, 2024

Southern Kia Mitsubishi Virginia Beach responded

Thank you for bringing this to our attention, Nora. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

August 05, 2024

Dealership Rating
Employee Rating

The employees in the service department are outstanding. They are very polite and accommodating. I would recommend Kia Service department to my family and friends. More

by SONIAE211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2024

Southern Kia Mitsubishi Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 05, 2024

Dealership Rating
Employee Rating

Had an 8:30am appt. Had my car all day, never called…. Or answered the phone. Had to Uber both ways. Got there at 4:45 and they never touched it. Made it seem like it wa More

by SPM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 07, 2024

Southern Kia Mitsubishi Virginia Beach responded

"SPM" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 04, 2024

Dealership Rating
Employee Rating

I a very happy with the courtesy and service I received at the dealership. They try to really get people in for service in a timely manner. More

by pooh9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Miller, Wes Kavula

Aug 07, 2024

Southern Kia Mitsubishi Virginia Beach responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 03, 2024

Dealership Rating
Employee Rating

Unreasonable wait time, poor customer care and poor sense of even caring at all. They just don’t care. More

by Comack50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex-car rental awful

August 03, 2024

Dealership Rating
Employee Rating

The male customer service representative of your Dealership is a nasty rude individual! We've bought 4 KIA's from you, while it's been 4 plus years since our last one. Your dealership will never get More

by alexander3871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Wes Kavula, Robert Sparks

August 03, 2024

Dealership Rating
Employee Rating

Your service people are obviously well trained and always do an excellent job every time! More

by johngriffing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2024

Southern Kia Mitsubishi Virginia Beach responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 01, 2024

Dealership Rating
Employee Rating

It took a while to get my car, but I'm glad with how much time they put into repairing my car. More

by waterstar230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 01, 2024

Dealership Rating
Employee Rating

Dealership canceled on me the Friday before. After I waited two month for my appointment. Rescheduled me for the following week. Dropped car off at 7am and they called me at 3:30pm to tell me th More

by allenover5964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

July 31, 2024

Dealership Rating
Employee Rating

Absolutely awful service. Purchased 5 vehicles there and was great until about 2022. Purchased a vehicle over 2 years ago with the promise of a hitch- still don't have it on. More

by bstenger04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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