Rachael Mergott
Rachael Mergott at Crest Volvo Cars

Rachael Mergott

Volvo Certified Finance Director

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.8
130 Reviews

Dealership Experience

5 yrs

Industry Experience

8 yrs, 1 mo

Languages Spoken

English English

4.8

130 Reviews

Write a Review

130 Reviews of Rachael Mergott

August 26, 2025

Dealership Rating
Employee Rating

I had such a great experience at Crest Volvo! Ricardo made the entire process smooth and stress-free with his professionalism, knowledge, and kindness. He truly went above and beyond to make sure More

by AUGUSTBORNBELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Farmer

August 14, 2025

Dealership Rating
Employee Rating

Ricardo was extremely helpful and efficient. He had the car that I was interested in waiting for me when I pulled up to test drive, answered all my questions, and got me in and out without a bun More

by Millmanandwife
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Riojas

Aug 26, 2025

Crest Volvo Cars responded

Thank you immensely for sharing your positive experience with us. We are thrilled to hear that your visit was both helpful and efficient. It sounds like having your test drive vehicle ready upon arrival and receiving thorough answers to your questions made for a smooth and streamlined experience. We understand how valuable your time is, and we are pleased that the process was straightforward without unnecessary delays or complications. Your feedback about the excellent service you received means a great deal to us and reinforces our commitment to providing exceptional customer experiences.

July 10, 2025

Dealership Rating
Employee Rating

Very professional, best experience we’ve had purchasing a new car. Sales and Financing departments were outstanding. More

by jaimejherrera88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 17, 2025

Crest Volvo Cars responded

Thank you for sharing your wonderful experience with us! We are thrilled to hear that you had such an exceptional time during your vehicle purchase. Your feedback about our team's professionalism and the outstanding service you received from both our sales and financing departments truly means the world to us. We work hard to ensure every customer has a smooth and positive experience, and it sounds like we achieved that goal with you. We appreciate you taking the time to share your thoughts and hope you enjoy your new Volvo for many years to come!

July 01, 2025

Dealership Rating
Employee Rating

Great sales experience with Tim Warner. Extremely professional and helpful. Would recommend purchasing a car here. More

by ahaley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 09, 2025

Crest Volvo Cars responded

Thank you for taking the time to share your wonderful experience with Tim Warner. We are delighted to hear that you found our sales process to be exceptional and that Tim provided you with the professional and helpful service you deserve. Your recommendation means so much to us, and we truly appreciate your trust in our team. We look forward to serving you again in the future.

July 01, 2025

Dealership Rating
Employee Rating

The staff is very friendly and courteous. They provided all the answers to all my questions. This is my 2nd purchase from this dealership and I will continue to come back again. More

by Ejfonseca
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 09, 2025

Crest Volvo Cars responded

Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that our team was able to provide you with friendly and courteous service while thoroughly addressing all of your questions. It means so much to us that you have chosen us for your second vehicle purchase, and we truly appreciate your continued trust in our dealership. Your loyalty as a returning customer is incredibly valued, and we look forward to serving you again in the future.

June 26, 2025

Dealership Rating
Employee Rating

Bryce was very helpful. Simone else dropped the ball and didn’t book the appointment. Bryce was able to get me in the next day More

by PC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 18, 2025

Dealership Rating
Employee Rating

great experience. barry was easy to work with. finance transaction was smooth. would do business with them again. More

by msgoldman77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Pinlac

Jun 19, 2025

Crest Volvo Cars responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with Barry and that the finance process was smooth. We look forward to welcoming you back for your next vehicle purchase!

June 05, 2025

Dealership Rating
Employee Rating

i would never buy a car from any volvo dealership other than crest. they make car buying the most user friendly experience ever. More

by goldstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2025

Crest Volvo Cars responded

Thank you! We're thrilled to hear that you had such a positive experience with us. Making car buying user-friendly is our top priority, and we appreciate your trust in us. Looking forward to serving you again in the future!

June 02, 2025

Dealership Rating
Employee Rating

I had a great transaction with Barry. He was honest, transparent and great to work with. More

by msgoldman77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Barry Pinlac

Jun 03, 2025

Crest Volvo Cars responded

Thank you for your kind words! We're happy to hear Barry provided honest and transparent service and made your transaction a great experience. We appreciate your business!

May 28, 2025

Dealership Rating
Employee Rating

Super nice sales staff, service technicians and administrative personnel. The best we’ve ever had the pleasure of working with! More

by Mary Ann
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tim Taylor, Nick Lambert, Mark Morgello , Terry Leggett

Jun 05, 2025

Crest Volvo Cars responded

Mary Ann, thank you for your wonderful review! We are thrilled to hear that you had such a positive experience with our sales staff, service technicians, and administrative personnel. It’s our goal to provide excellent service, and we are glad to know that we met your expectations. We appreciate your kind words and look forward to continuing to serve you in the future!

1
...

Dealership Inventory (409 Vehicles)

new 2026 Volvo XC90 car, priced at $73,050
2026 Volvo XC90
new
Crystal White Pearl exterior
Automatic
All-wheel Drive
new 2026 Volvo XC40 car, priced at $53,750
2026 Volvo XC40
new
Aurora Silver exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 car, priced at $69,175
2026 Volvo XC90
new
Vapour Gray exterior
Automatic
All-wheel Drive
new 2025 Volvo EX30 car, priced at $47,380
2025 Volvo EX30
new
Cloud Blue exterior
Automatic
All-wheel Drive
new 2025 Volvo XC60 car, priced at $63,805
2025 Volvo XC60
new
Vapour Gray exterior
Automatic
All-wheel Drive
new 2026 Volvo XC60 car, priced at $59,160
2026 Volvo XC60
new
Vapour Gray exterior
Automatic
All-wheel Drive