Rachael Mergott
Rachael Mergott at Crest Volvo Cars

Rachael Mergott | Page 2

Volvo Certified Finance Director

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.9
161 Reviews

Dealership Experience

5 yrs, 9 mos

Industry Experience

8 yrs, 10 mos

Languages Spoken

English English

4.9

161 Reviews

Write a Review

161 Reviews of Rachael Mergott

April 02, 2026

Dealership Rating
Employee Rating

Went for a car software upgrade and was handled with care and love! Not just upgraded software but also fixed other bugs it might have had, and now I can see a few more options on my dashboard! More

by sumit mittal
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tim Warner, Mark Morgello

Apr 08, 2026

Crest Volvo Cars responded

Thank you for your review and for choosing Crest Volvo Cars for your software upgrade needs. We are thrilled to hear that our team provided you with exceptional care throughout the process. It's wonderful that we could not only complete your software upgrade but also address additional issues and enhance your dashboard functionality. Your positive experience reflects our commitment to going above and beyond for every customer. We truly appreciate you taking the time to share your experience with us.

March 30, 2026

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The team at Crest Volvo continues to exceed my expectations! I honestly don’t think there is a better team in the car business! More

by KENNY.GAYOSO
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Ramirez, Max Caplin, Jordan Farmer, Sam Hilou , Ally Gallagher

Mar 31, 2026

Crest Volvo Cars responded

Thank you, KENNY.GAYOSO! We're thrilled that our team continues to exceed your expectations. Your confidence in our dedication means everything to us. We look forward to providing you with exceptional service in the future.

March 21, 2026

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Crest Volvo, Brandon Bowen and Duncan McPhail (GM) delivered the Crest experience. Excellent communication and easy, flawless sales process. Wife loves her new 2026 XC90. Crest is the best. More

by Kevin H.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 26, 2026

Crest Volvo Cars responded

Thank you for sharing your wonderful experience with us at Crest Volvo Cars. We're thrilled that Brandon and Duncan delivered exceptional service and made the process seamless for you. It's great to hear your wife is loving her new 2026 XC90! We appreciate your kind words and trust.

Mar 26, 2026

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're thrilled that your wife loves her new 2026 XC90 and that Brandon and Duncan provided excellent service. We appreciate you sharing your positive experience and look forward to serving you again.

February 21, 2026

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Billy was very personable and low pressure. I would work with him again. I did not interact with Sam Hilou. More

by k-davis72
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Billy Delgado

Feb 24, 2026

Crest Volvo Cars responded

We genuinely appreciate your feedback about your experience with us. It's wonderful to hear that you found Billy to be personable and appreciated his approach without any pressure tactics. Your willingness to work with him again speaks volumes about the positive connection you built during your visit. At Crest Volvo Cars, we value team members who create comfortable, genuine interactions with our customers, and we're pleased this was reflected in your experience.

February 12, 2026

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Attentive and personable employees. They are very friendly. Great location. Quality cars that are well-serviced. More

by MONAANDDAVE
Sales Price Transparency
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Recommend Dealer
Yes
Feb 13, 2026

Crest Volvo Cars responded

Thank you for your wonderful feedback about your experience with our team and vehicles. We are glad to hear that our staff made such a positive impression with their attentive and personable approach. Your recognition of our team's friendliness means a great deal to us, as we strive to create welcoming experiences for every customer. It's wonderful to know that you appreciate both our location and the quality of our well-maintained vehicles. Your feedback reinforces our commitment to providing exceptional service and reliable cars that our customers can trust.

January 27, 2026

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I traded in my 2025. 5 XC90 Ultimate for a 2026 XC40 last week. I worked with Gage on both my previous cars, and was very please with his assistance. More

by Kho
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gage Rucker

Jan 28, 2026

Crest Volvo Cars responded

Thank you for sharing your experience! We're thrilled to hear about your successful trade from the XC90 Ultimate to the new XC40. It's wonderful that Gage provided such positive assistance on both purchases. Your continued trust means everything to us. We hope you're enjoying your new XC40!

January 23, 2026

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Excellent Sales and financial interaction on our recent dealings. Services have been always great. Highly recommend this dealer. More

by Kho
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gage Rucker

Jan 26, 2026

Crest Volvo Cars responded

We are overjoyed to hear about your outstanding experience with our sales and financing teams. Your satisfaction with our services means everything to us, and we truly value customers like you who take the time to share such positive feedback. It's wonderful to know that we've consistently delivered great service throughout your dealings with us. Your recommendation speaks volumes about the dedication our team puts into every interaction. We look forward to continuing to provide you with the exceptional service you deserve in all your future automotive needs.

January 21, 2026

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All of the staff at Crest Volvo were wonderful to work with! What a great team. Thank you for the experience! More

by SEL
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Jan 22, 2026

Crest Volvo Cars responded

We are honored to hear about your wonderful experience with our team. Your kind words about working with our staff truly brighten our day. It means so much to know that you felt supported throughout your visit and that our team made such a positive impression. We're grateful for customers like you who take the time to share their experiences. Your feedback motivates us to continue providing the exceptional service that every customer deserves.

January 15, 2026

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Great straight forward experience. No gimmicks no games. Excellent professionals with customer experience as their priority! More

by slock221B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Ramirez, Nash Abir

Jan 15, 2026

Crest Volvo Cars responded

Thank you for the wonderful feedback! We're thrilled you appreciated our straightforward, no-gimmicks approach. Our team takes pride in prioritizing customer experience and providing honest, transparent service. We appreciate you choosing Crest Volvo Cars!

January 12, 2026

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Great friendly people at the dealership and took care of everything in a good and efficient manner. More

by trm77race
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Barry Pinlac

Jan 14, 2026

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're delighted to hear about your positive experience with our friendly team and efficient service. Your kind words mean so much to us, and we look forward to serving you again in the future.

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