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Rachel Farrell
70 Reviews
70 Reviews
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70 Reviews of Rachel Farrell
October 03, 2025
Brought my car in for an alignment and tire rotation today. Didn't know I would be needing a brand new tire due to damage. Seth took care of me, assured me the tire would be covered under my warranty,. today. Didn't know I would be needing a brand new tire due to damage. Seth took care of me, assured me the tire would be covered under my warranty,. He kept me up to date the whole time and got me taken care of quicker than what we had anticipated. Great customer service. Thank you so much! More
by KBreckon
Other Employees Tagged: Todd Burns, Bill Baker, Seth Edwards, Daniel Rampp
June 13, 2024
Excellent Service. Got my scheduled at my convenience detected what was wrong and after approval got me fixed up in a timely manner. Got my scheduled at my convenience detected what was wrong and after approval got me fixed up in a timely manner. More
by rslknv
Verified CustomerOther Employees Tagged: Greg Foster, Eric Cooper, Jeff 'Stewart' Cantrell , Auston Foster, Zeb Freter, Levi Hale
June 12, 2024
The wait time for maintenance at my last visit was over an hour longer than I was told it would be. The reason given was unsatisfactory. I was told "they just got behind". This happened on another visit an hour longer than I was told it would be. The reason given was unsatisfactory. I was told "they just got behind". This happened on another visit recently. I probably will find someplace closer to home for future needs. Too bad after 11 years of great service. More
by dward42586
June 08, 2024
On June 1st I took my RAV4 in for an oil change at 845am. I was told it would be one hr for the service to be completed. At 908am I received a phone call trying to sell me a cabin filter for my car, which I I was told it would be one hr for the service to be completed. At 908am I received a phone call trying to sell me a cabin filter for my car, which I declined. I was told I would receive another call when my car was complete, which I never did. At 1045 I went back to the counter to check on the status of my car. I was then told that my car was ready and had been ready. There were two girls at the counter and one said “that’s who I tried calling for you.” NOONE called me, or texted me. She called the wrong number. I have a 618 area code and she called 918. I find it rather suspicious that the number can be called correctly when attempting to sell me more services but not to let me know my car was ready. This is ridiculous. Then to make matters worse, the boy/kid whoever it was that went to retrieve my car, either A) needed to shower or B) farted in my car; stunk my car up so bad I had to drive home with my windows down. This is in acceptable. I would have gone back in that day to complain but I had already been there for WAY TOO LONG and needed to get home to my toddler and husband. More
by Taressa.helton
June 03, 2024
The service employees are always friendly, helpful and knowledgeable. My vehicle is usually returned within the time quoted or a little bit before. They keep me advised of what needs to be done on my vehi knowledgeable. My vehicle is usually returned within the time quoted or a little bit before. They keep me advised of what needs to be done on my vehicle. More
by jkabula
June 03, 2024
Great job to my service team representing your company have a wonderful day and thanks again have a wonderful day and thanks again More
by kwfields12
Other Employees Tagged: David Holmes, Eric Cooper, Dakota Jacoby, Josh Pippin, Jeff Lauinger, Jeff 'Stewart' Cantrell
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