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Rachel Urso
Rachel  Urso, Sales Consultant, Mazda of Manchester
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Rachel Urso

Sales Consultant

Mazda of Manchester

80 Oakland St
Manchester, CT 06042

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Dealership Experience

1 yr

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5 Reviews of Rachel Urso

September 19, 2018

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"Excellent Buying Experience"

- 3G Dad

I've been with the Mazda family for 4 years now and recently purchased a 2018 Mazda 6. I met and worked with Rachel Urso and can honestly say that her professionalism and knowledge help "seal the deal" on my purchase. Mazda makes a great car and the 2018's are no exception, but when you combine that driving experience with a friendly, low pressure, professional individual like Rachel you walk away pleased that you decided to buy a Mazda. Rachel had a genuine interest in what I was looking for in a vehicle and she also had a genuine interest in me, my family and shared with me her interests both inside and away from work. We had conversations, it never felt like a high pressure sales pitch. Combine this experience with all the excellent "final touches" and "extra efforts" that Lisa Friedrich provided and I can fully understand why Manchester of Mazda has an A+ team. Thank you both for the great experience!

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Yes

Other Employees Tagged: Lisa Friedrich

June 29, 2018

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"Awesome! Great with follow up"

- honoreg

Rachel was so patient and knowledgeable. I had many questions and it took me almost a month to purchase the car........ She emailed me back the same day every time! Pleasure to work with and loves dogs!

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Yes

Other Employees Tagged: Lisa Friedrich , Mark Smith

June 10, 2018

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"Fantastic car buying experience."

- Happy Mazda CX-5 Owner

We purchased a certified used Mazda CX-5 from Mazda of Manchester. The staff were professional, knowledgeable, organized, and efficient. We worked with Rachel for the most part and she was great. Would recommend this dealership without hesitation.

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Yes

Other Employees Tagged: Lisa Friedrich , Kris Reindel

June 09, 2018

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"Great First Time Buyer Experience!"

- Wandering_Angel

As this was my first time buying a new car, I was very nervous and anxious. I had heard a lot of horror stories about the car buying experience, especially with regards to how minorities are treated (in general). To make it clear, once I started the search for a new car, all of the dealerships that I went to treated me well so I did not experience any bad experiences. However, with my fears in front of me, I was still wanting to make sure that I was not going to get ripped off. I had brought my dad with me when I went to go look for cars and I knew that I had chosen the right car when he said that he loved the car! With that said, my experience at Mazda of Manchester was really nice. They treated my family well and answered all of my questions and, I believe, understood all of my concerns. Not really knowing what car I wanted, it was actually Rachel that suggested the car that I ended up purchasing. If she never mentioned it, I would have never looked into it. I am really happy with the purchase and I love bragging about my new car! Rachel has been an angel to work with as she stayed patient with me as I called her for questions, wondering what was going on and why that particular process of going on (like I said, I had no idea on what to expect with regards to the process of purchasing the car). The other staff at the dealership were great as well and treated my family very well as well. I am still fairly new with the car buying experience as I have only had the car for about a week. However, so far things are going well. I especially liked the fact that if things were discovered, post buying experience on the car, or about the car, the dealership has been working hard, with Rachel's advocation of course, to amend those situations! I definitely see this car as my long term car, but when I feel like I have to upgrade my car, for whatever reason, I am confident that I can trust this dealership with regards to helping me choose my next car!

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Yes

Other Employees Tagged: Lisa Friedrich , Mark Smith

March 02, 2018

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"Excellent car shopping and purchasing experience (w/ Rachel)"

- SCC Mazda CX5

I previously purchased a Mazda from another dealer. I decided to switch to Manchester Mazda after hearing about them from a couple of people and reading some online reviews. I am very pleased with my decision. I did plenty of research ahead of time and my sales person, Rachel, was able to keep up with me and all of my questions. I really appreciate her generosity and professionalism. I highly recommend this dealer; especially Rachel. The entire team was really great including Brandon and their finance guru (Mark). I love my new Mazda CX-5.

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Yes

Other Employees Tagged: Brandon Hansen, Mark Smith

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