Rachelle Long | Page 59

Rachel Long - Service adviser Rachelle Long has been the Service person I have dealt with since getting our 2013 Explorer. She has always been excellent, even took it upon herself Rachelle Long has been the Service person I have dealt with since getting our 2013 Explorer. She has always been excellent, even took it upon herself one time to do the free wash because everyone else was busy. She keeps tabs on any recall work that needs to be checked and follows up after the appointment to be sure all was done to my satisfaction. Only complaint would be the lousy music they had on in the lounge along with the TV, no need for music if the TV is on. More

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Great Service Depart Employees I rated Gorsch Ford for their excellent service & the assistance & courtesy given to me by Rachelle Long my Service Sales Consultant. I was early for I rated Gorsch Ford for their excellent service & the assistance & courtesy given to me by Rachelle Long my Service Sales Consultant. I was early for my appointment to drop my Ranger off for the air bag warranty recall work, but was waited on immediately & Ms. Long was called in the help me. I was in & out in minutes. Although I told Ms. Long I could not pick up my truck until the next day, within 5 hours, I received a call from Ms. Long an was told if I wanted my truck was ready to be picked or I could get it on Friday anytime. When I did pick up my truck today I had been given a free wash & service check. plus, I was in & out in no time. The service provided was superior and my Ms. Long was very helpful - unlike my 2 prior experiences at Lake Elsinore Ford and having Jerry as my service representative. After my last experience with Lake Elsinore Ford in 2017 I have been taking my truck to a privately owned repair shop & although I have owned several different Ford vehicles, I considered never going a a Ford dealer again. Thank you Ms. Long and Gosch Ford Temecula for showing me not all service centers are the same. More

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Rachael always provides great service! Rachael always finds a way to fit me in for an appointment on minimal notice. He is very timely, and get my truck back to me ASAP. Rachael always finds a way to fit me in for an appointment on minimal notice. He is very timely, and get my truck back to me ASAP. More

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Amazed Rachelle Long is very helpful and is so very kind. She is very interactive with any and everything that my truck needs. I am a very satisfied customer Rachelle Long is very helpful and is so very kind. She is very interactive with any and everything that my truck needs. I am a very satisfied customer ! More

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Exceptional service Rachelle Long exceeds expectation each time I bring my vehicle in for service. She surpasses all expectations and always professional. I always recomm Rachelle Long exceeds expectation each time I bring my vehicle in for service. She surpasses all expectations and always professional. I always recommend to see her to everyone I know. More

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Rachelle is the best We have been bringing all of our vehicles to her for the past 7 years. Her consistent excellent customer service is rare and unbelievable. No one com We have been bringing all of our vehicles to her for the past 7 years. Her consistent excellent customer service is rare and unbelievable. No one compares that is why we keep buying Fords. More

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Rachelle Ive had good and bad experiences with the dealer but Rachelle has really turned me around on this place. She Always keeps my informed and makes sure y Ive had good and bad experiences with the dealer but Rachelle has really turned me around on this place. She Always keeps my informed and makes sure you truck is being properly taken care of. She truly has made the difference and is the only service manager i would recommend. More

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Fantastic Dealership I cannot say enough about the customer service I receive from Rachelle Long and the Ford team! My oil change only took an hour and communication was f I cannot say enough about the customer service I receive from Rachelle Long and the Ford team! My oil change only took an hour and communication was fantastic! Thank you Rachelle! More

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Customer service Very helpful and professional,didn't take long for her to come out and talk to me.Bill Coats made sure my parts were ordered and call when they arrive Very helpful and professional,didn't take long for her to come out and talk to me.Bill Coats made sure my parts were ordered and call when they arrived More

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Always positive thanks to Rachel. Rachel is friendly, professional, and very thorough in managing the service of my vehicle. My experience is always positive thanks to Rachel. Thank y Rachel is friendly, professional, and very thorough in managing the service of my vehicle. My experience is always positive thanks to Rachel. Thank you, Rachel! More

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