Rachelle Long | Page 58

Service on Ford Escape My Service Adviser, Rachelle, is professional, friendly, and accommodating. She describes the service process so there are no surprises. She listens t My Service Adviser, Rachelle, is professional, friendly, and accommodating. She describes the service process so there are no surprises. She listens to comments and concerns and ensures these issues are addressed by the service technician. Thanks Rachelle! More

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Rachelle Long is the best Rachelle Long is the simply the best . She is very helpful and knowledgeable and very personable. She will be our advisor for life thank you Rachelle Long is the simply the best . She is very helpful and knowledgeable and very personable. She will be our advisor for life thank you More

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Rachelle is the best Rachelle is my advisor that was assigned to me and what a wow experience she kept me informed the whole time and made sure it was a stress free experi Rachelle is my advisor that was assigned to me and what a wow experience she kept me informed the whole time and made sure it was a stress free experience More

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Ford Flex maintenace I have been coming to this dealer because of the personel taking care of my vehicle and my service consultant Rachelle Long, great person. Thank you! I have been coming to this dealer because of the personel taking care of my vehicle and my service consultant Rachelle Long, great person. Thank you! More

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Great service My service writer is Rachel Long and she is great at what she does and very very helpful and kind. She always makes sure you are safe and most of all My service writer is Rachel Long and she is great at what she does and very very helpful and kind. She always makes sure you are safe and most of all happy with the service. More

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Always great service for my cars. Service Advisors are great I have always great experiences when I take my 2 cars to service to this Dealer. I really recommend this Dealer for all your car needs. I have always great experiences when I take my 2 cars to service to this Dealer. I really recommend this Dealer for all your car needs. More

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Rachel Long - Service adviser Rachelle Long has been the Service person I have dealt with since getting our 2013 Explorer. She has always been excellent, even took it upon herself Rachelle Long has been the Service person I have dealt with since getting our 2013 Explorer. She has always been excellent, even took it upon herself one time to do the free wash because everyone else was busy. She keeps tabs on any recall work that needs to be checked and follows up after the appointment to be sure all was done to my satisfaction. Only complaint would be the lousy music they had on in the lounge along with the TV, no need for music if the TV is on. More

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Great Service Depart Employees I rated Gorsch Ford for their excellent service & the assistance & courtesy given to me by Rachelle Long my Service Sales Consultant. I was early for I rated Gorsch Ford for their excellent service & the assistance & courtesy given to me by Rachelle Long my Service Sales Consultant. I was early for my appointment to drop my Ranger off for the air bag warranty recall work, but was waited on immediately & Ms. Long was called in the help me. I was in & out in minutes. Although I told Ms. Long I could not pick up my truck until the next day, within 5 hours, I received a call from Ms. Long an was told if I wanted my truck was ready to be picked or I could get it on Friday anytime. When I did pick up my truck today I had been given a free wash & service check. plus, I was in & out in no time. The service provided was superior and my Ms. Long was very helpful - unlike my 2 prior experiences at Lake Elsinore Ford and having Jerry as my service representative. After my last experience with Lake Elsinore Ford in 2017 I have been taking my truck to a privately owned repair shop & although I have owned several different Ford vehicles, I considered never going a a Ford dealer again. Thank you Ms. Long and Gosch Ford Temecula for showing me not all service centers are the same. More

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Rachael always provides great service! Rachael always finds a way to fit me in for an appointment on minimal notice. He is very timely, and get my truck back to me ASAP. Rachael always finds a way to fit me in for an appointment on minimal notice. He is very timely, and get my truck back to me ASAP. More

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Amazed Rachelle Long is very helpful and is so very kind. She is very interactive with any and everything that my truck needs. I am a very satisfied customer Rachelle Long is very helpful and is so very kind. She is very interactive with any and everything that my truck needs. I am a very satisfied customer ! More

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