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Rachelle Pennington
Rachelle Pennington
Service Advisor
Mercedes-Benz of Columbus
7470 Veterans Parkway
Columbus, GA 31909
284 Reviews
Dealership Experience
4 yrs, 1 mo
Industry Experience
10 yrs, 6 mos
Languages Spoken
English
284 Reviews
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284 Reviews of Rachelle Pennington
August 29, 2025
Outstanding customer service; the best I have experienced throughout my military travels across the country. I feel like family whenever I walk thru those doors. throughout my military travels across the country. I feel like family whenever I walk thru those doors. More
by Dwayne
Verified CustomerOther Employees Tagged: Debi Lewis, Brittany Whatley, Malcolm Waller, Haley McDonald, M. Dominique Waller, Jason Goodroe
August 29, 2025
Answered all my questions and vehicle was serviced in timely manner. Was able to get a loaner which was nice timely manner. Was able to get a loaner which was nice More
by ecrawford799
Other Employees Tagged: Lauren Farthing, Jason Goodroe, Kailey Hood, Mike Barrington
August 19, 2025
Always a great experience with Haley and the service team at Mercedes in Columbus Georgia. I look forward to coming in every time. My vehicle receives top-notch service and I receive excellent customer care! at Mercedes in Columbus Georgia. I look forward to coming in every time. My vehicle receives top-notch service and I receive excellent customer care! I have also observed Hayley and her staff treats all the customers with the same friendly and attentive plus knowledgeable service no matter how busy they stay. Thank you! More
by Laura D
Other Employees Tagged: Lauren Farthing, Jason Goodroe, Kailey Hood, Mike Barrington
August 18, 2025
Rachelle is excellent at her job! She was professional, knowledgeable, and kept me updated throughout the process. The work was completed quickly and thoroughly, and I felt confident She was professional, knowledgeable, and kept me updated throughout the process. The work was completed quickly and thoroughly, and I felt confident my car was in good hands. Highly recommend! More
by alisoncox
August 18, 2025
Rachelle Pennington was very pleasant, professional, competent, and helpful — from scheduling our appointment and loaner to keeping us informed regarding repair status. MB of Columbus clearly prioriti competent, and helpful — from scheduling our appointment and loaner to keeping us informed regarding repair status. MB of Columbus clearly prioritizes service team performance and customer satisfaction. More
by MBW
August 12, 2025
Everyone is always so helpful and knowledgeable. Rachelle keeps us up to date and lets us know of any problems. Rachelle keeps us up to date and lets us know of any problems. More
by BYARBROUGH96
Other Employees Tagged: Joshua Andujar, Haley McDonald
July 29, 2025
Excellent service and very competent customer facing Associates. I would definitely recommend this dealership! Thank you! Associates. I would definitely recommend this dealership! Thank you! More
by mw13cpa
Other Employees Tagged: Lauren Farthing
July 19, 2025
"Rachelle was friendly and professional from start to finish. She clearly explained what the B1 service included, how much it would cost, and how long it would take. I was very happy with the service and finish. She clearly explained what the B1 service included, how much it would cost, and how long it would take. I was very happy with the service and will definitely bring my car back again." More
by lorettacooper1
July 11, 2025
Good morning the service and support was Awesome Service from the staff and driver as well thanks 100.🙏 from the staff and driver as well thanks 100.🙏 More
by joe
Other Employees Tagged: Lauren Farthing , Carson awesome nice attitude
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