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Rachelle Pennington

Overview Reviews (332) Inventory (171)

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Rachelle Pennington

Rachelle Pennington | Page 31

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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4.9

332 Reviews

Overview Reviews (332) Inventory (171)

Dealership Experience

4 yrs, 9 mos

Industry Experience

11 yrs, 2 mos

Languages Spoken

English

4.9

332 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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332 Reviews of Rachelle Pennington

April 30, 2022

Dealership Rating

Employee Rating

Ms. Rachelle Pennington, did an outstanding job taking care of me. I really appreciate it. Thank you Rachelle. I will strongly recommend you to other customers. care of me. I really appreciate it. Thank you Rachelle. I will strongly recommend you to other customers. More

by MCKITHEAN466

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 02, 2022 -

Mercedes-Benz of Columbus responded

MCKITHEAN466, thank you so much for your kind feedback about Rachelle! We will be sure to share your review with her. Please don't hesitate to reach out to us if there is anything else we can assist you with!

April 28, 2022

Dealership Rating

Employee Rating

Very pleasant experience from checkin till we drove out. They searched till they found the necessary software upgrades. They searched till they found the necessary software upgrades. More

by BEN6518

Verified Customer

Recommend Dealer

Yes

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Apr 28, 2022 -

Mercedes-Benz of Columbus responded

BEN6518, thanks for sharing! Please don't hesitate to reach out to us if there is anything else we can assist you with!

April 26, 2022

Dealership Rating

Employee Rating

They took a long time but the staff is very nice. I had to call to check to see what was going on with the truck. The next day the engine light came on and i call and been waiting for someone to ca I had to call to check to see what was going on with the truck. The next day the engine light came on and i call and been waiting for someone to call me back for 4hrs now. More

by mona372011

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

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Apr 26, 2022 -

Mercedes-Benz of Columbus responded

Mona372011, we appreciate you taking the time to share. Reviews like yours help us understand areas where we can improve. Someone in our service department will be in touch with you very soon.

April 25, 2022

Dealership Rating

Employee Rating

Great customer service and fast service on my vehicle! Will be back when needed! Awesome Will be back when needed! Awesome More

by snwill1980

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 26, 2022 -

Mercedes-Benz of Columbus responded

Snwill1980, we appreciate your feedback! We look forward to seeing you again in the future. Please don't hesitate to reach out if you need anything in the meantime!

April 21, 2022

Dealership Rating

Employee Rating

Very professional. Rachelle is the best. Recommend this dealership all the time. five star all the time Rachelle is the best. Recommend this dealership all the time. five star all the time More

by patsileo

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 21, 2022 -

Mercedes-Benz of Columbus responded

Thank you so much Patsileo for your kind review! We are delighted to hear your feedback. Please don't hesitate to reach out to us if there is anything else we can do for you!

April 17, 2022

Dealership Rating

Employee Rating

Mercedes Benz of Columbus has excellent customer service and does a great job in a timely manner. and does a great job in a timely manner. More

by hphelpsmassey

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

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Apr 18, 2022 -

Mercedes-Benz of Columbus responded

Hphelpsmassey, thanks for taking the time to share! Please let us know if there is anything else we can assist you with. We look forward to your next visit.

April 15, 2022

Dealership Rating

Employee Rating

Incredibly professional staff that are knowledgeable, friendly, and helpful!Great service! They will help you out if you need it and will get the job done!! friendly, and helpful!Great service! They will help you out if you need it and will get the job done!! More

by Janette

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

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Apr 15, 2022 -

Mercedes-Benz of Columbus responded

Thanks a bunch for your kind words, Janette! It's reviews like this that make us excited to come into work every day. Please let us know if there is anything else we can do for you!

April 10, 2022

Dealership Rating

Employee Rating

Helpful and timely. Provided ride to shop while auto being serviced. Much appreciated. Thank you. Provided ride to shop while auto being serviced. Much appreciated. Thank you. More

by GGCHEOKAS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing, The curtesy driver is sweet and pleasant.

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Apr 11, 2022 -

Mercedes-Benz of Columbus responded

GGCHOKAS, Thank you for your feedback about your service experience. We appreciate you! Please let us know if there is anything else we can assist you with.

March 29, 2022

Dealership Rating

Employee Rating

Very helpful staff that was looking at more than just what I came in for. what I came in for. More

by ljpollauf

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Mar 30, 2022 -

Mercedes-Benz of Columbus responded

Thanks for your feedback! Please let us know if there is anything else we can do for you. We look forward to your next visit!

March 27, 2022

Dealership Rating

Employee Rating

They were really great in terms of customer relations even with a small mishap of not checking something I inquired about. Great staff and mechanics. even with a small mishap of not checking something I inquired about. Great staff and mechanics. More

by H.SCHOETTLIN08

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lauren Farthing, Two mechanics

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Mar 28, 2022 -

Mercedes-Benz of Columbus responded

H.SCHOETTLIN08, thank you for your feedback. We appreciate your patience working with us. Please don't hesitate to let us know if there is anything else we can do to make your experience better. We look forward to servicing your needs in there future.

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