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Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington | Page 21

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
332 Reviews

Dealership Experience

4 yrs, 9 mos

Industry Experience

11 yrs, 2 mos

Languages Spoken

English English

4.9

332 Reviews

Write a Review

332 Reviews of Rachelle Pennington

January 12, 2024

Dealership Rating
Employee Rating

The employees were super and communicated very well. I would definitely recommend Columbus Mercedes to everyone. More

by tripp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Haley McDonald , Lauren Farthing

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Jan 17, 2024

Mercedes-Benz of Columbus responded

Thank you so much for the glowing recommendation! We are so happy to hear our Mercedes-Benz of Columbus Team has provided you with such a positive experience! Let us know if you need help with anything else.

January 11, 2024

Dealership Rating
Employee Rating

Very respectful professional and thorough love the concierge service and loner vehicle nice job cleaning vehicle More

by MCBARNEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 17, 2024

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are so happy to hear you had a 5-star experience with our team! Let us know if you need help with anything else.

January 04, 2024

Dealership Rating
Employee Rating

Great customer service; timely support and gave detailed explanation of services to be performed by mechanic. More

by thigpenwill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nadie Martin, Lizzy Spitzmiller , C4 analytics, Lauren Farthing

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Jan 17, 2024

Mercedes-Benz of Columbus responded

Thank you so much for the positive review! We are thrilled to hear our service department provided you with a 5-star experience! Let us know if you need anything else.

December 20, 2023

Dealership Rating
Employee Rating

Everything was great each aspect of my visit was great. Car was very taken care More

by ROGERSHOUSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haley McDonald , Lauren Farthing

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Dec 22, 2023

Mercedes-Benz of Columbus responded

Thank you so much for the great review, Roger! We are delighted to hear we were able to provide you with a 5-star experience! Let us know if you need anything else.

December 04, 2023

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Employee Rating

It was friendly a very easy . The customer service was top class and it was a great experience More

by travisswainson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 13, 2023

Mercedes-Benz of Columbus responded

Thank you so much for the positive review! It is great to hear we were able to provide you with a friendly and positive experience. Please don't hesitate to reach out if you need anything else!

December 04, 2023

Dealership Rating
Employee Rating

She is always helpful, know her job duties and come up with a solution. She is awesome More

by MANJITPRASHAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Haley McDonald, Raul Navarro , Lauren Farthing

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Dec 13, 2023

Mercedes-Benz of Columbus responded

Thank you so much for the positive review! We are delighted to hear that our Service team was able to provide you with a 5-star experience. Please don't hesitate to reach out if you need anything else!

November 21, 2023

Dealership Rating
Employee Rating

Prompt courteous professional service delivered as promised. I waited while the service was performed and appreciated the quick turn. THX More

by stonef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 13, 2023

Mercedes-Benz of Columbus responded

Thank you so much for the positive review. It is great to hear that we were able to meet your expectations and have a quick turnaround time! Please don't hesitate to reach out if you need anything else!

November 17, 2023

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Employee Rating

Very professional. I will recommend Mercedes-Benz of Columbus. Rachelle was very friendly as well More

by kingcynthia51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haley McDonald

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Nov 22, 2023

Mercedes-Benz of Columbus responded

Thank you so much for the recommendation! We are delighted to hear Rachelle was able to provide you with a friendly 5-star experience. Please don't hesitate to reach out if you need anything else!

November 13, 2023

Dealership Rating
Employee Rating

Super experience - timed to perfection and the vehicle came back in beautiful condition - thank you. Excellent communication from Rachelle and a very professional and informative approach - Martin More

by MONEILL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 22, 2023

Mercedes-Benz of Columbus responded

Hey Martin! Thank you for taking the time to leave a glowing review about your experience with Rachelle! We are happy to hear about your satisfaction with the communication and the condition of your vehicle. Please let us know if there is anything else we can assist you with!

November 11, 2023

Dealership Rating
Employee Rating

Rachelle was very nice and helpful. She did a great job keeping updated on the progress of my service. I really appreciate her willingness to help. More

by BROGERS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 13, 2023

Mercedes-Benz of Columbus responded

Thank you so much for taking the time to share your experience! We are so happy to hear Rachelle's service met your expectations and that her attentive updates made a difference in your experience with us. Please don't hesitate to reach out for any further assistance.

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