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Haley McDonald
Haley McDonald at Mercedes-Benz of Columbus

Haley McDonald

Service Manager

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
213 Reviews

Dealership Experience

5 yrs

Industry Experience

5 yrs

Languages Spoken

English English

4.9

213 Reviews

Write a Review

213 Reviews of Haley McDonald

July 16, 2026

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Employee Rating

I had an excellent experience at this Mercedes dealership. Everyone was incredibly friendly, professional, and welcoming from start to finish. Jasmine, Haley, and Rachelle were especially kind, he More

by Cody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington , Jasmine

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Jul 16, 2026

Mercedes-Benz of Columbus responded

Thank you so much for taking the time to share your experience with us! We are absolutely thrilled to read your kind words. Providing a friendly, professional, and welcoming atmosphere is exactly what we strive for, and it is incredibly rewarding to hear that we hit the mark for you from start to finish.

July 15, 2026

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Personnel are very nice. Initial repair didn't solve issue. Had to return. Loaner and discount were given for inconvenience, More

by DJPORTER97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington, Robert Connor, Jose Torres

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Jul 16, 2026

Mercedes-Benz of Columbus responded

Thank you for taking the time to share your honest feedback with us. While we are glad our team was able to assist you, we sincerely apologize that the initial repair did not resolve the issue the first time around.

July 14, 2026

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Employee Rating

Her attention to the situation with my vehicle was superb! The dealership made it right! More

by C. Yolande Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittany Whatley, Lizzy Spitzmiller, Rachelle Pennington, Jose Torres

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Jul 16, 2026

Mercedes-Benz of Columbus responded

Thank you so much for taking the time to share this! We are absolutely thrilled to hear that we were able to turn things around and make everything right for you.

July 06, 2026

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Employee Rating

Rachelle is awesome, very professional, promotes Excellence with her piers, always maintains outstanding Customer Service More

by lovely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nadie Martin, Debi Lewis, Lizzy Spitzmiller, Earnest Jenkins, Rachelle Pennington , Jasmine

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Jul 10, 2026

Mercedes-Benz of Columbus responded

Thank you for this awesome review! We are thrilled to hear about your excellent experience with Rachelle. Her dedication to professionalism and outstanding customer service truly sets a high standard. We look forward to serving you again in the future!

July 04, 2026

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Employee Rating

Haley is a Lady of her word! Great person to work with and highly recommend her and her dealership! More

by hulon.anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Andujar, Rachelle Pennington

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Jul 10, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're delighted to hear that Haley made such a positive impression and upheld her commitments. We appreciate your recommendation and look forward to serving you again in the future!

May 28, 2026

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Mercedes-Benz of Columbus is a top-notch customer-friendly and extremely credible dealership. They are service oriented and equally professional. More

by derric0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Andujar, Lizzy Spitzmiller, Rachelle Pennington, Jason Goodroe, Robert Connor

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May 29, 2026

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear that Mercedes-Benz of Columbus provided you with a professional and service-oriented experience. We appreciate you choosing us and look forward to the opportunity to help in the future!

April 07, 2026

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Employee Rating

Always there for you and the best costumer service i ever had. Great follow up. More

by TYLERTREMAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Andujar, Brittany Whatley, Rachelle Pennington, Jason Goodroe

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Apr 10, 2026

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We appreciate your feedback and look forward to serving you again in the future!

March 24, 2026

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She is the best! Always. pleasant, always helpful, and goes above and beyond typical customer service. More

by allisonmiller531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Andujar, Lizzy Spitzmiller, Rachelle Pennington

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Mar 26, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear we were able to make your experience a great one. Our team is always pleasant, always helpful, and goes above and beyond typical customer service. We appreciate you choosing us and look forward to the opportunity to help in the future!

March 23, 2026

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Employee Rating

I appreciate Rochelle staying in touch about the vehicle, the service, and the cost. She’s a pleasure and represents Mercedes-Benz Columbus in a professional and knowledgeable manner. More

by kit.mcclung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington, Raul Navarro, Caitlyn Rusell , Kennedy McDonald

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Mar 26, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that Rochelle kept you informed about your vehicle, the service, and the cost. She is a pleasure to work with and represents Mercedes-Benz Columbus in a professional and knowledgeable manner. We appreciate your feedback and look forward to serving you again in the future!

March 16, 2026

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Employee Rating

I have been going to the Mercedes Dealership for 12 years and have always received top quality service from all concerned More

by jamiewrains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Clayton, Rachelle Pennington, Jason Goodroe

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Mar 20, 2026

Mercedes-Benz of Columbus responded

Thank you for your loyalty and for sharing your positive experience with us! We're delighted to hear that you've consistently received top-quality service over the years. Your satisfaction is our priority, and we look forward to continuing to serve you with the same level of excellence in the future. If there's anything else we can do for you, please let us know!

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