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Rachelle Pennington

Overview Reviews (364) Inventory (168)

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Rachelle Pennington

Rachelle Pennington | Page 30

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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4.9

364 Reviews

Overview Reviews (364) Inventory (168)

Dealership Experience

5 yrs, 1 mo

Industry Experience

11 yrs, 6 mos

Languages Spoken

English

4.9

364 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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364 Reviews of Rachelle Pennington

October 31, 2022

Dealership Rating

Employee Rating

The service department is always ready and happy to help with my car. The advisors greet us and have a lot of patience getting us ready! with my car. The advisors greet us and have a lot of patience getting us ready! More

by BYARBROUGH96

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Nov 02, 2022 -

Mercedes-Benz of Columbus responded

BYARBROUGH96, thank you for taking the time to share about your experience! We are delighted to hear your feedback. We look forward to continue serving your Mercedes-Benz needs!

October 28, 2022

Dealership Rating

Employee Rating

Rachelle is awesome! ! She helped me from start to finish. My SLK new has rotors and breaks that are safe. ! She helped me from start to finish. My SLK new has rotors and breaks that are safe. More

by jlwensell

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Nov 02, 2022 -

Mercedes-Benz of Columbus responded

Jlwensell, thanks for sharing! We appreciate your feedback and will be sure to share with Rachelle. Please don't hesitate to reach out to us next time we can assist you!

Nov 02, 2022 -

jlwensell responded

Reach out with recognition for that very valuable team member, is my suggestion. In these days it's not often we experience such vocational excellence. Mercedes-Benz "The best or nothing" - Joshua Wensell

October 27, 2022

Dealership Rating

Employee Rating

Customer friendly. Got the car serviced. Washing the car before returning it is a great perk. Got the car serviced. Washing the car before returning it is a great perk. More

by TINABARM71

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lauren Farthing

Nov 02, 2022 -

Mercedes-Benz of Columbus responded

Thank you, TINABARM71, for your feedback! We look forward to your next visit!

October 26, 2022

Dealership Rating

Employee Rating

They always pay attention to every detail. They keep me well informed of the status of the process. Always courteous and prompt They keep me well informed of the status of the process. Always courteous and prompt More

by Jobubba

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brittany Whatley, Lizzy Spitzmiller , RJ Campbell, Jessica Clayton, Lauren Farthing, Richard Joyner, Debi Lewis, Nadie Martin, Robert Weihl

Oct 26, 2022 -

Mercedes-Benz of Columbus responded

Jobubba, we are delighted to hear your feedback! Thank you for sharing! We look forward to continue servicing your vehicle needs :)

October 10, 2022

Dealership Rating

Employee Rating

The service was great and the employees were so helpful. I was a little surprised about the cost of labor. It seems everything costs more now. I was a little surprised about the cost of labor. It seems everything costs more now. More

by jbthomas

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Joshua Andujar

Oct 10, 2022 -

Mercedes-Benz of Columbus responded

Jbthomas, thanks for your feedback. We will be sure to share with our service team. Please let us know if there is anything else we can do to assist you!

October 10, 2022

Dealership Rating

Employee Rating

Always excellent customer service. My experience has been that they go above and beyond most expectations. My experience has been that they go above and beyond most expectations. More

by TennisGR8

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: RJ Campbell, Nadie Martin

Oct 10, 2022 -

Mercedes-Benz of Columbus responded

TennisGR8, we are delighted to hear your feedback! We look forward to seeing you at your next visit :)

September 29, 2022

Dealership Rating

Employee Rating

Was very good experience and easy to trade in previous lease to get new one lease to get new one More

by scott.petersen

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bob Blauvelt, Rick Gilbert

Sep 30, 2022 -

Mercedes-Benz of Columbus responded

Thank you scott.petersen, for your feedback! We are delighted to hear our sales and service team were able to serve you with a great experience and easy trade process! We look forward to continue serving your Mercedes-Benz needs.

September 14, 2022

Dealership Rating

Employee Rating

Great service advisor and mechanic work. Could have done a better job cleaning vehicle. This means a lot. Could have done a better job cleaning vehicle. This means a lot. More

by peopleskl

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Sep 14, 2022 -

Mercedes-Benz of Columbus responded

Peopleskl, thank you for the feedback! We will be sure to share with our team. Please let us know if there is anything else we can do to assist you!

September 12, 2022

Dealership Rating

Employee Rating

Seemed slow. Last visit had an issue with the oil. This time they forgot all my valve stem caps. They are friendly but there is always an issue preventing me fr Last visit had an issue with the oil. This time they forgot all my valve stem caps. They are friendly but there is always an issue preventing me from recommending this location. It is a 2 hour drive for me and wished it was smoother. More

by James McCann

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Earnest Jenkins

Sep 13, 2022 -

Mercedes-Benz of Columbus responded

Dear Mr. McCann, we appreciate your feedback as it shows us areas that we can improve upon. We would like to speak with you in more detail so that we can better understand your situation and how to better accommodate our customers. Please give our Service Manager, Nadie Martin, a call at (706) 256-6100, at your earliest convenience. We look forward to speaking with you soon!

September 06, 2022

Dealership Rating

Employee Rating

I’m very pleased with service I received especially the wash job all around I am pleased wash job all around I am pleased More

by threatslucinda36

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

Sep 06, 2022 -

Mercedes-Benz of Columbus responded

Threatslucinda36, thank you for sharing your feedback! We look forward to your next visit!

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