Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington | Page 29

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
359 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

11 yrs, 4 mos

Languages Spoken

English English

4.9

359 Reviews

Write a Review

359 Reviews of Rachelle Pennington

November 11, 2022

Dealership Rating
Employee Rating

This was the best experience I have had with a service rep in the seven years I have dealt with the company. More

by capt.jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2022

Mercedes-Benz of Columbus responded

Capt.jon, thank you for your feedback! Please let us know if there is anything else we can do to assist you!

November 11, 2022

Dealership Rating
Employee Rating

I greatly appreciated the thoroughness and timeliness of the service provided during my scheduled appointment. More

by BABYGIRL3941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2022

Mercedes-Benz of Columbus responded

Thank you BABYGIRL3941, for sharing about your service experience!

November 10, 2022

Dealership Rating
Employee Rating

Rachelle took care of me from start to finish. She got me a loaner that I requested to get me back to Atlanta and called me to let me know when my vehicle was ready, which is was ready the same da More

by michael.patilloii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2022

Mercedes-Benz of Columbus responded

Michael.patilloii, thank you so much for your feedback about Rachelle! We are delighted to hear about your experience and thank you for sharing! Please don't hesitate to reach out next time we can be of assistance!

November 04, 2022

Dealership Rating
Employee Rating

Brung it for one thing got a 5k bill and didn’t even attempt to look for what the problem was. Long story short I took it to a tire shop to find out it was a bent rim More

by Jermaniemerricks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

Nov 08, 2022

Mercedes-Benz of Columbus responded

Dear Jermaniemerricks, we have tried to reach out and hope to have this resolved. Please let us know what we can do to ensure your complete satisfaction.

November 04, 2022

Dealership Rating
Employee Rating

Thanks for picking up my car at my home. That was extremely helpful. They also brought it back to my home. My husband was kept informed on the progress of the repairs. That was very helpful. More

by HUGULEYGW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

Nov 08, 2022

Mercedes-Benz of Columbus responded

HUGULEYGW, thank you so much for sharing! We are delighted to hear about your experience and look forward to continue serving your Mercedes-Benz needs! Please don't hesitate to reach out anytime we can be of assistance!

October 31, 2022

Dealership Rating
Employee Rating

The service department is always ready and happy to help with my car. The advisors greet us and have a lot of patience getting us ready! More

by BYARBROUGH96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 02, 2022

Mercedes-Benz of Columbus responded

BYARBROUGH96, thank you for taking the time to share about your experience! We are delighted to hear your feedback. We look forward to continue serving your Mercedes-Benz needs!

October 28, 2022

Dealership Rating
Employee Rating

Rachelle is awesome! ! She helped me from start to finish. My SLK new has rotors and breaks that are safe. More

by jlwensell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 02, 2022

Mercedes-Benz of Columbus responded

Jlwensell, thanks for sharing! We appreciate your feedback and will be sure to share with Rachelle. Please don't hesitate to reach out to us next time we can assist you!

Nov 02, 2022

jlwensell responded

Reach out with recognition for that very valuable team member, is my suggestion. In these days it's not often we experience such vocational excellence. Mercedes-Benz "The best or nothing" - Joshua Wensell

October 27, 2022

Dealership Rating
Employee Rating

Customer friendly. Got the car serviced. Washing the car before returning it is a great perk. More

by TINABARM71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing

Nov 02, 2022

Mercedes-Benz of Columbus responded

Thank you, TINABARM71, for your feedback! We look forward to your next visit!

October 26, 2022

Dealership Rating
Employee Rating

They always pay attention to every detail. They keep me well informed of the status of the process. Always courteous and prompt More

by Jobubba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nadie Martin, Debi Lewis, Brittany Whatley, Lizzy Spitzmiller, Jessica Clayton , RJ Campbell, Lauren Farthing, Richard Joyner, Robert Weihl

Oct 26, 2022

Mercedes-Benz of Columbus responded

Jobubba, we are delighted to hear your feedback! Thank you for sharing! We look forward to continue servicing your vehicle needs :)

October 10, 2022

Dealership Rating
Employee Rating

The service was great and the employees were so helpful. I was a little surprised about the cost of labor. It seems everything costs more now. More

by jbthomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joshua Andujar

Oct 10, 2022

Mercedes-Benz of Columbus responded

Jbthomas, thanks for your feedback. We will be sure to share with our service team. Please let us know if there is anything else we can do to assist you!

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