Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington | Page 32

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
332 Reviews

Dealership Experience

4 yrs, 9 mos

Industry Experience

11 yrs, 2 mos

Languages Spoken

English English

4.9

332 Reviews

Write a Review

332 Reviews of Rachelle Pennington

March 26, 2022

Dealership Rating
Employee Rating

Very courteous, I enjoyed my experience with this dealership. They were extremely professional and detailed. More

by tsjacksonjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller , Lauren Farthing

Mar 28, 2022

Mercedes-Benz of Columbus responded

Tsjacksonjr, thank you so much for sharing about your experience! Please let us know if there is anything else we can do for you. Wishing you many happy miles!

March 26, 2022

Dealership Rating
Employee Rating

polite, efficient, organized, complete work done well. Don't need to say any more now More

by NOGOLD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Mar 28, 2022

Mercedes-Benz of Columbus responded

NOGOLD, we appreciate you taking the time to share your thoughts about our service department. We value your feedback and will be sure to share your kind words with our team. We look forward to seeing you at your next visit!

March 16, 2022

Dealership Rating
Employee Rating

Did not perform all services requested. Specifically, did not adjust tire pressure even though requested at time of making appointment and again at checking. Not first time service requeste More

by PEARCEPHILLIP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 18, 2022

Mercedes-Benz of Columbus responded

PEARCEPHILLE, thank you for taking the time to leave feedback. We are not perfect and it's reviews like yours that help us understand areas that need improvement. Please don't hesitate to drop by so that we can adjust your tire pressure, as we provide complementary tire pressure adjustments and fluid top offs, without any appointment or service/repair necessary. We appreciate your business and look forward to seeing you again in the future!

March 10, 2022

Dealership Rating
Employee Rating

The service was outstanding and the service personnel were helpful in providing I information on remaining services required. We More

by JOYCEANDFRANKT
Recommend Dealer
Yes
Mar 24, 2022

Mercedes-Benz of Columbus responded

Thank you JOYCEANDFRANKT, for sharing about your experience! We look forward to seeing you at your next service visit. Please don't hesitate to reach out to us if there's anything we can assist you with in the meantime.

February 28, 2022

Dealership Rating
Employee Rating

Great service all the time. The dealership is consistent. Very experienced. Never a problem. P. More

by patsileo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 01, 2022

Mercedes-Benz of Columbus responded

Patsileo, thank you so much for your feedback! We look forward to continue servicing your needs. Please don't hesitate to reach out to us if there is anything else we can do for you in the meantime.

February 28, 2022

Dealership Rating
Employee Rating

I was reminded about the appointment. I was given a replacement vehicle of the same value. I was called when vehicle was ready. You can’t ask for better servers. Thanks Mercedes Ben More

by lionel.haynes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller , RJ Campbell, Lauren Farthing

Mar 01, 2022

Mercedes-Benz of Columbus responded

Thank you so much Lionel.haynes, for sharing about your service experience! We are delighted that your expectations were exceeded and we look forward to continue servicing your needs! Please feel free to reach out to us anytime we can be of assistance. See you next time!

February 24, 2022

Dealership Rating
Employee Rating

Reliable and dependable service in a timely manner. Satisfied with the service except Veterans should be given a military discount More

by jamesg319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 25, 2022

Mercedes-Benz of Columbus responded

Thank you for your feedback jamesg319.

February 22, 2022

Dealership Rating
Employee Rating

Rachelle P. , was just excellent she created me with a very excited smile. She was very happy to help with my problems and vehicle maintenance. She called the ins More

by payd4it
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 22, 2022

Mercedes-Benz of Columbus responded

Thank you, payd4it, so much for taking the time to share about your service with Rachelle. We are truly happy to hear she exceeded your expectations and made your experience delightful! We will be sure to share your thoughtful review with her and look forward to seeing you at your next service visit. Until then, please don't hesitate to reach back out to us if there is anything else we can do for you!

Feb 22, 2022

payd4it responded

Always.

January 18, 2022

Dealership Rating
Employee Rating

Rachelle in the service area was excellent , friendly , nice. She explained everything before they even began working on my car. It only took 2 hours for service to be completed on my car More

by bob_sharla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 18, 2022

Mercedes-Benz of Columbus responded

Thank you bob_sharla, for sharing about your experience. We love to hear feedback from our customers and appreciate you taking the time to share. Please let us know if there is anything else we can do for you!

January 08, 2022

Dealership Rating
Employee Rating

We’re always happy with their service and professionalism.They always go and beyond. I will never change to a different dealer , love my cat More

by TEENAMZAC
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joshua Andujar, Debi Lewis, Brittany Whatley, Lizzy Spitzmiller , RJ Campbell, Lauren Farthing, Richard Joyner

Jan 11, 2022

Mercedes-Benz of Columbus responded

Thank you so much for your feedback, TEENAMZAC! It’s reviews like yours that make our job so rewarding! Please don’t hesitate to reach out to us anytime we can be of assistance. Wishing you many happy miles!

Dealership Inventory (171 Vehicles)

used 2026 Mercedes-Benz GLB 250 car, priced at $50,794
2026 Mercedes-Benz GLB 250
used
Polar White exterior
Automatic
Front-wheel Drive
new 2026 Mercedes-Benz GLE 450 car, priced at $79,869
2026 Mercedes-Benz GLE 450
new
Cirrus Silver Metallic exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz GLC 300 car, priced at $58,464
2026 Mercedes-Benz GLC 300
new
Black exterior
Automatic
Rear-wheel Drive
new 2026 Mercedes-Benz GLE 350 car, priced at $75,294
2026 Mercedes-Benz GLE 350
new
Polar White exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz GLE 450 car, priced at $81,994
2026 Mercedes-Benz GLE 450
new
Gray Metallic exterior
Automatic
All-wheel Drive
used 2024 Chevrolet Tahoe car, priced at $49,690
2024 Chevrolet Tahoe
used
Black exterior
Automatic
Rear-wheel Drive