Rachide Reese | Page 21

Tynan's Volkswagen responded

We’re sorry to hear about your recent experience and the concerns with your vehicle. That’s certainly not the level of care or timeliness we strive to provide. We would like the opportunity to learn more about what happened and work toward a resolution. Please contact our service manager at 303-341-3350 so we can review the details with you directly and address the damage and service delay.

Tynan's Volkswagen responded

Thank you for bringing your VW Cross Sport back in and for sharing your experience. We sincerely apologize for the repeated inconvenience and the extended time it took to address the issue. We understand how frustrating it can be to return for the same concern and to be without your vehicle for several days. While our team is committed to providing timely and accurate service, recent technician shortages have, unfortunately, impacted our turnaround times. That said, we’re glad to hear the issue was ultimately resolved and appreciate your patience throughout the process. If you have any further concerns or if there’s anything more we can do to support you, please don’t hesitate to reach out directly. We value your trust and are committed to making your future visits more efficient and worry-free. Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you so much for your kind words, Hannah! We're thrilled to hear that Rachide has consistently provided you with outstanding service . We appreciate your continued trust and loyalty! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for your kind words! We're happy to hear that setting up appointments has been easy and that our customer service team made a great impression. We truly appreciate your support and look forward to continuing to deliver excellent service to you. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the 5-star review! We're delighted to hear that you received excellent customer service and that all services and recall work were completed on schedule. We appreciate your trust in us and look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your feedback. While we’re glad to hear Rachide and Ashley provided great service, we’re sorry to learn about your concerns regarding the timeline and the condition of your vehicle upon return. This is not the experience we strive to deliver. We would appreciate the opportunity to inspect the vehicle again at your convenience and address the issue with the hood. Please contact us directly so we can make arrangements and work toward a resolution. Your satisfaction is important to us, and we value the chance to make this right. Thank you again for bringing this to our attention. Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you so much, Deb! We truly appreciate your kind words. It’s wonderful to hear that our team was efficient, pleasant, and helpful throughout your visit. We’re grateful for the opportunity to serve you and look forward to seeing you again! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you, Samantha! We’re so glad that you had a positive experience. Providing clear communication and taking the time to explain the process thoroughly is something we take pride in. We appreciate your kind words and look forward to assisting you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you, Michelle, for your kind words! We’re grateful for your continued trust in our team. It's always our goal to provide professional and courteous service while ensuring your vehicle is properly and efficiently taken care of. We truly appreciate your support and look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your kind words and for sharing your experience! We’re so glad our team could make the process smooth and enjoyable for you. It means a lot to know we could help you get into your new car, and we truly appreciate your trust and recommendations. We look forward to welcoming your friends and family in the future! Jacqueline Goldsboro - Customer Care Coordinator