Rafael Alexandri | Page 6

Excellent salesman. Very professional and knowledgeable. He met my needs exactly. I will purchase it my next car again. Very professional and knowledgeable. He met my needs exactly. I will purchase it my next car again. More

by zrat1 Verified Customer Verified Customer

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The team is very well organized, Excellent Service ! Eric Lazo is the best service advisor I have ever dealt with, He keeps me posted about what is needed to be done to keep my SUV in a good shape w Eric Lazo is the best service advisor I have ever dealt with, He keeps me posted about what is needed to be done to keep my SUV in a good shape without any surprise bills More

by Willey733 Verified Customer Verified Customer

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The salesman was very professional, and I would refer him to anyone. The dealership is very fast to get your car ready. to anyone. The dealership is very fast to get your car ready. More

by all4one59 Verified Customer Verified Customer

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Classic Elite Chevrolet has been a relaxed enjoyable environment for service of our current vehicle and purchasing of a new vehicle. environment for service of our current vehicle and purchasing of a new vehicle. More

by robbie.katie.allen44 Verified Customer Verified Customer

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Overall experience: as poor as it can be. Made appointment online whereafter I would get contacted for confirmation. Never received any confirmation. Reached out myself via the chat functi Made appointment online whereafter I would get contacted for confirmation. Never received any confirmation. Reached out myself via the chat function, whereby I was promised that somebody would reach out. Also received 5 different e-mails from 3 different e-mail addresses, promising that somebody would reach out. Never happened. Had to reach out myself again to get the appointment confirmed. Show up at the appointment, to be told that it was extremely busy, and it might take 3-4 hrs (even with an appointment). Decided to take an Uber home, all the way back to Cypress since I did not want to wait 3 or 4 hrs. Arrived home, after about an hour and get a phone call straight away that the car is ready...................... Very poor communication on all aspects. Why do you promise that somebody will reach out when you have no intention to do so. (Received 2 mails from D. Hoth, 2 from D. Alexander and 1 from Taylor stating that they would reach out shortly. Nobody reached out) More

by marcel4 Verified Customer Verified Customer

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Good customer service, excellent deals, good prices, I recommend a 100 percent, great variety, good recommend a 100 percent, great variety, good More

by jhonygonzalez Verified Customer Verified Customer

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Happy with everyone I have come into contact with, from sales (Bid Jim) to service (Rafeal). sales (Bid Jim) to service (Rafeal). More

by davadk2020 Verified Customer Verified Customer

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Absolutely amazing service by Sal! I would recommend and return in a heartbeat! Second vehicle I’ve bought there and I’ll definitely go back again. I would recommend and return in a heartbeat! Second vehicle I’ve bought there and I’ll definitely go back again. More

by syshults Verified Customer Verified Customer

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Great customer service// friendly financial manager with a lot of knowledge// everyone was very nice. Great overall experience a lot of knowledge// everyone was very nice. Great overall experience More

by heathersnelgrove2021 Verified Customer Verified Customer

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Our sales person Doug was VERY GOOD, 5 stars. But the preparation provided by sales management was poor. To be clear, from the dealer website 18 hours before, we gave our name and phone number, But the preparation provided by sales management was poor. To be clear, from the dealer website 18 hours before, we gave our name and phone number, and specified EXACTLY the two cars we wanted to see. And you called us IMMEDIATELY to confirm the cars and appointment. But when we arrived NOBODY had any idea what car we wanted to see, and had No Preparation to show us those cars,. This shows you don't care about your customers or wasting their time. Not only did nobody know or prepare to show us the cars we wanted to see, NOBODY knew where to find the keys or the cars! It was really a ridiculous xxxx-show. That was really disappointing. They had no idea where the cars were or where the keys were. Doug was great and on the whole they dealt in good faith on the price. More

by jas.gilmore Verified Customer Verified Customer

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