Rafael Benavides
Rafael Benavides at Group 1 Buick GMC South

Rafael Benavides | Page 3

Sales

Group 1 Buick GMC South

12820 Gulf Fwy
Houston, TX 77034

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4.9
77 Reviews
4.9

77 Reviews

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77 Reviews of Rafael Benavides

April 09, 2026

Dealership Rating
Employee Rating

Terrible dealership after buying my first vehicle here at 18 years old and then purchasing 2 more and recommending family members to come here I will never come back here or recommend this dealership after t More

by alancastro1227
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 13, 2026

Group 1 Buick GMC South responded

We’re sorry to hear about your experience and appreciate you bringing this to our attention. That’s not the impression we want to leave, especially after you’ve trusted us with multiple purchases over the years. Regarding the diagnostic fee, I do want to clarify that this is a standard practice across the industry. Our technicians invest time, training, and specialized equipment to accurately identify issues, and the diagnostic fee covers that labor—just as it would in any professional service. That said, we should always clearly communicate this upfront and ensure you understand exactly what you’re being charged for and why. More importantly, it sounds like we may have fallen short in explaining the results of your visit or delivering the level of service you expect and deserve. That’s something we take seriously. I’d really appreciate the opportunity to connect with you directly to better understand what happened and work toward a resolution. Please reach out to me at your convenience so we can make this right. Thank you for your feedback—we value your business and hope to earn back your trust. Hannah Turpin Service Director hannahwilson@group1auto.com

March 21, 2026

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Employee Rating

Great service, discussed in detailed all the recommendations they had for my vehicle. They always go beyond to help you out. More

by dennisu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Frany Zepeda, Ena Pasasin , Amalia frey

Mar 24, 2026

Group 1 Buick GMC South responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 17, 2026

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Employee Rating

Salesman was very helpful and the dealership was clean. Everyone was friendly and helpful. Thanks More

by Jcpettit57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Morelli, Kim Diaz

Mar 20, 2026

Group 1 Buick GMC South responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you

March 13, 2026

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Employee Rating

Great service! Helped with all my questions and walked every step and made it an easy process. More

by Oscar Rosales
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 14, 2026

Group 1 Buick GMC South responded

Hi Oscar, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

February 28, 2026

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Employee Rating

The staff was friendly. We did most of the work on the phone before arriving. It was a very smooth process. More

by thomasymiller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Morelli, Kim Diaz

Mar 04, 2026

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 27, 2026

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Employee Rating

I purchased 2 vehicles from Beck and Masten in the past so when my son decided to purchase a new vehicle, I decided to take him back to a dealership I trusted and he found the perfect truck with the help o More

by NicoleS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 02, 2026

Group 1 Buick GMC South responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 26, 2026

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Employee Rating

This was my second vehicle from this dealership. I was helped right away and had someone with me through the whole process. Very good experience. More

by slow.ride88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Claudia Arredondo

Mar 02, 2026

Group 1 Buick GMC South responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 26, 2026

Dealership Rating
Employee Rating

Mrs. Ada is wonderful! Miss .GET YOU IN AND OUT ! A lovely lady that keeps it straight forward and tells you advice that’s in your best interest. A great sales woman ! More

by Ah979554
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 01, 2026

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

February 01, 2026

Dealership Rating
Employee Rating

Dearelership experience was very pleasant and Raphael is a wonderful sales person. I would check them out. More

by 15 Stars
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 05, 2026

Group 1 Buick GMC South responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2026

Dealership Rating
Employee Rating

Everyone good friendly and nice the whole time. Sellsman went out of his normal place to make sure I was getting what I wanted and not just what I saw there More

by gilrog
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 03, 2026

Group 1 Buick GMC South responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Feb 02, 2026

gilrog responded

great group of people

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