Rafael Morales

Everyone at the dealership seemed like they were having a lot of fun. Rafael was more than attentive and bent over backwards to make sure that I got everything I wanted in my vehicle with little fuss. Hannah lot of fun. Rafael was more than attentive and bent over backwards to make sure that I got everything I wanted in my vehicle with little fuss. Hannah was a gem in getting all of the numbers straightened out so that I could make the perfect deal. I highly recommend this dealership and Rafael to anyone looking for a new vehicle. Or used. Lol More

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Perhaps I'm just not a Dealer kind of person. I find the whole process irritating and far too lengthy. Shouldn't really take hours and shuffling around from one department to another to get a car I find the whole process irritating and far too lengthy. Shouldn't really take hours and shuffling around from one department to another to get a car? Drives me crazy. It could be so much more efficient, A great reminder to me how much I hate having extra "adds" make the process be 25% more than an advertised price. Adds that are already done, and you gotta pay for them whether you want to or not. Not sure I'll do a dealer again for my next vehicle, I'd rather take my chances with a regular citizen than the games these businesses all play. Gave then 3 stars because I'm pretty sure they are all like this, and always have been. More

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Quick and easy negotiation from beginning to end. Highly recommend Town East Ford when it comes to buying a used or new vehicle. Highly recommend Town East Ford when it comes to buying a used or new vehicle. More

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Pleased with his effort to help close deal. . I never felt pressure to But this Vehicle....Just give and take from Sales Associate and myself, appreciated him. . I never felt pressure to But this Vehicle....Just give and take from Sales Associate and myself, appreciated him. More

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I recently had the pleasure of working with Town east ford for my car purchase, and I cannot express enough how impressed I am with the entire experience! From start to finish, the team went above and be ford for my car purchase, and I cannot express enough how impressed I am with the entire experience! From start to finish, the team went above and beyond to ensure I found the perfect vehicle that fit both my needs and budget. The phone call from Juan Ortega was very calming and helpful. Upon arriving at the dealership, I was warmly greeted by Rafael Morales, who took the time to understand what I was looking for in a car. Their knowledge and genuine enthusiasm for helping customers were immediately evident. They patiently answered all my questions and provided me with a wide range of options to consider, making the process feel personalized and stress-free. What truly stood out was the dealership's commitment to transparency. They clearly explained the pricing, financing options, and any potential trade-in value without any pressure or hidden fees. I felt empowered to make an informed decision rather than rushed into one. The test drive was another highlight. Rafael Morales made sure I had ample time to get a feel for the car and even encouraged me to take it on different road types to see how it handled. Their enthusiasm for the vehicle was contagious, and I left the test drive feeling more excited than ever. Once we settled on a vehicle, the paperwork process was seamless. The finance team worked diligently to find the best loan options available, and I was pleasantly surprised at how quickly everything was handled. The entire staff was friendly and accommodating, which made a potentially stressful process much more enjoyable. I drove away in my new car feeling confident and satisfied, knowing I got a great deal and exceptional service. If you’re in the market for a new or used vehicle, I highly recommend town east ford. They truly set the bar high for customer service and integrity in the car-buying experience. Thank you for making my car purchase one to remember! More

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Hannah Tucker, Rafael Morales, and Gene Fletcher were absolutely incredible in working together to make our deal on the 2023 Chevy Malibu happen. Their teamwork, dedication, and genuine care for our situ absolutely incredible in working together to make our deal on the 2023 Chevy Malibu happen. Their teamwork, dedication, and genuine care for our situation made all the difference—they went above and beyond to ensure everything aligned just right so we could drive off the lot with exactly what we needed. From start to finish, they were professional, kind, and determined to help, showing us that they truly care about their customers. We can’t thank them enough—they’re not just an amazing team, they were lifesavers, and we’re so grateful for everything they did for us. More

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I am proud of my purchase and they helped get the vehicle I need. Great place. I need. Great place. More

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Wylie Nelson, Rafael Morales was the best salesman we could have asked for. Everyone at Town East Ford was so helpful in the process of getting my truck. I will recommend everyone to go there and get a v could have asked for. Everyone at Town East Ford was so helpful in the process of getting my truck. I will recommend everyone to go there and get a vehicle. They went above and beyond to get the deal done. Thanks guys y'all are the best More

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The wait for a salesperson was brief. The staff was all friendly. Once negotiated, the financing process was painless and open book. The staff was all friendly. Once negotiated, the financing process was painless and open book. More

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Rafael demonstrated outstanding customer service and made a significant effort to ensure I received the best deal on my 2021 Ford Bronco Badland. I am very pleased with my purchase and appreciate his assista a significant effort to ensure I received the best deal on my 2021 Ford Bronco Badland. I am very pleased with my purchase and appreciate his assistance. More

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