Rakesh Mehrotra | Page 2

Great dealership. Pleasure to work with. Rakesh, the manager is the best. Highly recommend them Pleasure to work with. Rakesh, the manager is the best. Highly recommend them More

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I called and talked to a salesman about buying a car from their inventory. Despite many promises, it took days for them to put together the lease numbers. They told me the lease paperwork had to be overnig their inventory. Despite many promises, it took days for them to put together the lease numbers. They told me the lease paperwork had to be overnighted to me for signature, and that it shipped to me on Friday. On Tuesday, i called to check on it, and it had never been shipped. Once they got the paperwork back, it took a week to arrange transport of the car to me in Ohio, and again, despite daily commitments that it would be delivering to me, it took a week to get here. They did not put the temporary tags on it, and said they would overnight them to me (which they did not do until i called 2 days later). Finally, the interior was dirty when i received the car. not a Cadillac experience. More

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On or about March 26,2021 we went to start looking to return our lease for a new one. We had our first lease with Brogan so went back to them. We met with Our Salesman Joe Diamond. He took our informat return our lease for a new one. We had our first lease with Brogan so went back to them. We met with Our Salesman Joe Diamond. He took our information and looked into a program for us. He found a car for us and gave us a figure. He told us that the car we would be getting was due back by April 5. We explained our lease was up and our last car payment was made in March. April came and car still wasn’t back because it needed 2,000 miles on it. Weekly calls were made to Joe and we were being told it that the car still didn’t have enough miles on. Then he said that the salesman who was driving it had 100 more miles to go. Another week went on and this past week we called to say we wanted to get car this past weekend and he said that the car needed another 100 miles. At this point we had enough of being lied too. On top of that our lease on our existing car had expired. We had to call and have the lease extended a month because we still hadn’t received our car. Mr. Diamond said not to worry because they would reimburse us the month since car wasn’t in. So this past Saturday I went to see situation and he told me once again that the car didn’t have enough miles on it. So I then said I am going to mahwah Cadalliac and if I get a better deal I’m coming back for my deposit. So. I went to Mahwah they got me a better deal and car is to be picked up on Monday. I later returned to Brogan for my deposit and all of a sudden they said I can have it Monday. I be said no and I also asked for my reimbursement for the extra month and they said they couldn’t give it to us because we didn’t go with them. I feel that this was poor customer service. The reason we had to extend lease was their fault and now they don’t want to reimburse us. Shame on them!!! Will not recommend or go back to them. More

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Great overall experience Had and continue to have a very good experience from the first day I walked in to present . Joe Diamond my salesman is very professional , courteous , Had and continue to have a very good experience from the first day I walked in to present . Joe Diamond my salesman is very professional , courteous , knowledgeable and personable. I’ve had my new XT5 now for just over a week. It’s the nicest car I have ever owned/ leased !! The dealership is very nice and I felt very comfortable from the onset. They also provided a very competitive price with available promotions that were offered at the time . Highly recommend . More

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Excellent Sales & Service We have been purchasing Cadillac’s from Brogan Cadillac for quite some time. My grandparents started in the 1950’s with a Cadillac from Brogan’s deale We have been purchasing Cadillac’s from Brogan Cadillac for quite some time. My grandparents started in the 1950’s with a Cadillac from Brogan’s dealership in Paterson. We continue to purchase from Brogan because of their wonderful sales and service staff. Our service advisor, Tony, goes above and beyond, making sure our vehicles are always cared for. The GM, TJ, and Sales Manager, Rocky, always make sure we receive the best price possible. This time around we obtained a new Sales Rep, Alex. Alex made the entire process as smooth as possible and found the perfect SUV for our needs. Yet again, Brogan went above and beyond and that is why we will continue to return. Thank you! More

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Lease of new vehiclr This is the 4 th time that I have either leased or purchased a car from this dealer . My experience has always been top notch. Chet Livingston is ve This is the 4 th time that I have either leased or purchased a car from this dealer . My experience has always been top notch. Chet Livingston is very through in what he does as is Rocky, My experience in the service area has always been exceptional. I recommend Brogan to anyone interested in a new Cadillac . More

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Professional and straightforward We had a great car-buying experience at Brogan. We purchased the XT5 and were able to get the price and features we wanted. The trade-in experience We had a great car-buying experience at Brogan. We purchased the XT5 and were able to get the price and features we wanted. The trade-in experience was also effortless. Car-buying can be stressful, but not when working with professionals like Alex. More

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always a pleasure my second time back to this dealer for my new Cadillac... this time a new 2017 CT6. Alex Santos my sales consultant was great, friendly, knowledgeabl my second time back to this dealer for my new Cadillac... this time a new 2017 CT6. Alex Santos my sales consultant was great, friendly, knowledgeable and no nonsense. True professional and I was very satisfied. Would recommend this dealership hands down. More

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Friendly and helpful staff Eventhough i really started hating my brand new $95k escalade because it's horrible suspension problems ,i m over all satisfied with the Brogan Cadill Eventhough i really started hating my brand new $95k escalade because it's horrible suspension problems ,i m over all satisfied with the Brogan Cadillac's service. They replaced the front shocks of my 13K miles truck but they should ve replaced the rear shocks also cause i still have the same horrible bumpy ride even after the front schocks got replaced.I would not blame Brogan Cadillac because of the technical issue caused by manufacturing fault by the GM... More

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Purchased 2016 Escalade Luxury Before coming to this dealership, I was working with another dealership in Bergen County, NJ who completely renegged on the verbal deal we discussed o Before coming to this dealership, I was working with another dealership in Bergen County, NJ who completely renegged on the verbal deal we discussed on the phone. Rocky and his team were more than accomodating and went out of their way to get me into the Escalade Luxury edition (Graphite Metallic) I wanted with even a better deal than the previous dealership I was working with. It was a pleasure to deal with their team and handled themselves in a very professional manner versus the typical "salesman" attitude you would experience elsewhere. If you are in the market for a new Cadillac, make Brogan Cadillac your first and last dealership to visit. More

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