Rakesh Mehrotra | Page 2

I have over 50 years of car buying experience. It hasn’t always been easy. However, working with Rocky at Brogan Cadillac has been a pleasure. His dealings with us have been open and honest. My wi It hasn’t always been easy. However, working with Rocky at Brogan Cadillac has been a pleasure. His dealings with us have been open and honest. My wife and I are on our second set of leased vehicles with Rocky and we will keep coming back! More

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i was in a hurry to buy a car and Rakesh, the manager, was so accommodating to all my needs in a very timely fashion. He and everyone else i dealt with were all very nice and professional. Also, i got a was so accommodating to all my needs in a very timely fashion. He and everyone else i dealt with were all very nice and professional. Also, i got a better deal here than offered by other dealerships in the area. Best service and best price is a tuff combination to beat. More

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Brogan Cadillac is the best. Tony Idone in service is excellent and Rocky the manager makes buying a car a pleasant and easy experience. I will never buy anything but a Cadilla Tony Idone in service is excellent and Rocky the manager makes buying a car a pleasant and easy experience. I will never buy anything but a Cadillac and from no dealer but Brogan! More

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Brogan team is the best one will ever experience when buying or servicing a vehicle buying or servicing a vehicle More

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Terrific product Better service thank you overall team effort Got the car I wanted color etc effort Got the car I wanted color etc More

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Tony is Always helpful and professional at his position. Car is returned washed and kept clean Thanks Car is returned washed and kept clean Thanks More

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I've been leasing cars from Rocky at Brogan Cadillac for over 20 years and have had nothing but great service. You definitely do not feel you are dealing with a used car salesman if you know what I mean, over 20 years and have had nothing but great service. You definitely do not feel you are dealing with a used car salesman if you know what I mean, Rocky is honest and always gets us the best deals. I recommend the dealership and Rocky who is the manager. More

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Great dealership. Pleasure to work with. Rakesh, the manager is the best. Highly recommend them Pleasure to work with. Rakesh, the manager is the best. Highly recommend them More

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I called and talked to a salesman about buying a car from their inventory. Despite many promises, it took days for them to put together the lease numbers. They told me the lease paperwork had to be overnig their inventory. Despite many promises, it took days for them to put together the lease numbers. They told me the lease paperwork had to be overnighted to me for signature, and that it shipped to me on Friday. On Tuesday, i called to check on it, and it had never been shipped. Once they got the paperwork back, it took a week to arrange transport of the car to me in Ohio, and again, despite daily commitments that it would be delivering to me, it took a week to get here. They did not put the temporary tags on it, and said they would overnight them to me (which they did not do until i called 2 days later). Finally, the interior was dirty when i received the car. not a Cadillac experience. More

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On or about March 26,2021 we went to start looking to return our lease for a new one. We had our first lease with Brogan so went back to them. We met with Our Salesman Joe Diamond. He took our informat return our lease for a new one. We had our first lease with Brogan so went back to them. We met with Our Salesman Joe Diamond. He took our information and looked into a program for us. He found a car for us and gave us a figure. He told us that the car we would be getting was due back by April 5. We explained our lease was up and our last car payment was made in March. April came and car still wasn’t back because it needed 2,000 miles on it. Weekly calls were made to Joe and we were being told it that the car still didn’t have enough miles on. Then he said that the salesman who was driving it had 100 more miles to go. Another week went on and this past week we called to say we wanted to get car this past weekend and he said that the car needed another 100 miles. At this point we had enough of being lied too. On top of that our lease on our existing car had expired. We had to call and have the lease extended a month because we still hadn’t received our car. Mr. Diamond said not to worry because they would reimburse us the month since car wasn’t in. So this past Saturday I went to see situation and he told me once again that the car didn’t have enough miles on it. So I then said I am going to mahwah Cadalliac and if I get a better deal I’m coming back for my deposit. So. I went to Mahwah they got me a better deal and car is to be picked up on Monday. I later returned to Brogan for my deposit and all of a sudden they said I can have it Monday. I be said no and I also asked for my reimbursement for the extra month and they said they couldn’t give it to us because we didn’t go with them. I feel that this was poor customer service. The reason we had to extend lease was their fault and now they don’t want to reimburse us. Shame on them!!! Will not recommend or go back to them. More

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