Joe Diamond

Excellent team and excellent customer service! Joe Diamond is a friendly, honest professional. Would highly recommend this dealership. Joe Diamond is a friendly, honest professional. Would highly recommend this dealership. More

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Our salesman James Mastrogiovanni was excellent. He was friendly, informative and went out of his way to help with questions and tech info. Highly recommend James and Brogan Cadillac. He was friendly, informative and went out of his way to help with questions and tech info. Highly recommend James and Brogan Cadillac. More

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Repeat customer at Brogan Cadillac . Very pleasant and professional experience. Joe Diamond was very helpful, easy to work with and no pressure to buy. And that is probably the reason wh Very pleasant and professional experience. Joe Diamond was very helpful, easy to work with and no pressure to buy. And that is probably the reason why I purchased another vehicle from Brogan Cadillac. Thank you! More

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Time to return leased car. When I leased my 2019 Cadillac XT5 a few years ago, it was one of GM lease offers deals. So, there were no haggling over price or banks rates, the o When I leased my 2019 Cadillac XT5 a few years ago, it was one of GM lease offers deals. So, there were no haggling over price or banks rates, the offer was the offer it was a smooth transaction. Now my lease is up, and I have decided to purchase the vehicle. I contacted the original salesman, Joe Diamond. I explain to him that I was ready to purchase the vehicle off lease. He then said he would call me back once he has all the financing put together for me. When he called me back, he said that my credit was great and was approved by the bank. But then came the Dealer “Stealer” pitch. He said he could not sell me my off-lease vehicle until it was inspected by their technician to make sure the vehicle was a safe car to dive (what?). he then told me that the inspection would cost me $695.00. at this point was getting annoyed, I knew it was BS. I said Joe I’m not paying that. He then gave me a second option, the second option was, if I were to have the vehicle Pre-own Certified, he can get me 2.9% financing though GM Financial and that it would cost me $1,500.00 to have the car Pre-owned Certified, and if I don’t have the vehicle certified, my interest rate would go up significantly. So, I went to another Dealer to get some answers because I knew something was off with the having the vehicle "Certified”. After speaking to the salesman, I was informed that my vehicle was ALREADY a Certified vehicle. So apparently when a vehicle comes off lease under the original Manufacture warranty, it’s automatically a Certified Pre-owned vehicle. It’s just another way for the dealer to get more money from me (the consumer). I understand that Joe Diamond works for this dealer and he has to follow their rules, but he is also in cohorts because he works off commission. People please, if it doesn’t sound right, go online and research it, and then go to different dealers because 90% of them are trying to get you. More

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Joe Diamond did an excellent job in putting a deal together for us to purchase a new CT5. He is very pleasant to work with. together for us to purchase a new CT5. He is very pleasant to work with. More

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On or about March 26,2021 we went to start looking to return our lease for a new one. We had our first lease with Brogan so went back to them. We met with Our Salesman Joe Diamond. He took our informat return our lease for a new one. We had our first lease with Brogan so went back to them. We met with Our Salesman Joe Diamond. He took our information and looked into a program for us. He found a car for us and gave us a figure. He told us that the car we would be getting was due back by April 5. We explained our lease was up and our last car payment was made in March. April came and car still wasn’t back because it needed 2,000 miles on it. Weekly calls were made to Joe and we were being told it that the car still didn’t have enough miles on. Then he said that the salesman who was driving it had 100 more miles to go. Another week went on and this past week we called to say we wanted to get car this past weekend and he said that the car needed another 100 miles. At this point we had enough of being lied too. On top of that our lease on our existing car had expired. We had to call and have the lease extended a month because we still hadn’t received our car. Mr. Diamond said not to worry because they would reimburse us the month since car wasn’t in. So this past Saturday I went to see situation and he told me once again that the car didn’t have enough miles on it. So I then said I am going to mahwah Cadalliac and if I get a better deal I’m coming back for my deposit. So. I went to Mahwah they got me a better deal and car is to be picked up on Monday. I later returned to Brogan for my deposit and all of a sudden they said I can have it Monday. I be said no and I also asked for my reimbursement for the extra month and they said they couldn’t give it to us because we didn’t go with them. I feel that this was poor customer service. The reason we had to extend lease was their fault and now they don’t want to reimburse us. Shame on them!!! Will not recommend or go back to them. More

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Our experience at Brogan Cadillac Walked in just to look, walked out with a new car. They had exactly the car we were looking for, the salesman Joe Diamond was very helpful, knowledgea Walked in just to look, walked out with a new car. They had exactly the car we were looking for, the salesman Joe Diamond was very helpful, knowledgeable and pleasant throughout the entire process. Everything ran very smoothly and we simply love our car. More

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