Ralph Price | Page 4

Incompetent sales team I had agreed to pay a set monthly price on my purchased vehicle. My sales rep decided not to call my current Lease company to get my correct payoff. I I had agreed to pay a set monthly price on my purchased vehicle. My sales rep decided not to call my current Lease company to get my correct payoff. I had my new Mazda for a week and then get a call that I owe $800 due to my sales rep not reaching out to my current lease company prior to me signing the contract. Had I know this upfront, I would have negotiated a better deal or not bought the vehicle. I agreed to a price because that is the number I wanted to be at. The sales manager called me back and forth and admitted the wrong doing on his team. It was 100% the fault of Heritage Mazda and their sales team but I still end up paying due to someone else's mishap. I will not be going back to this dealer for any service or maintenance. I will recommend others go else where and not deal with the issues of the incompetent sales team. Awful customer service and experience. More

Report | Print

Very Helpful and Attentive! Incredibly helpful with every step of the process, when things weren’t looking great he did not stop trying to help me get in the exact car I wanted! Incredibly helpful with every step of the process, when things weren’t looking great he did not stop trying to help me get in the exact car I wanted! I highly recommend working with him i your future car purchasing! More

Report | Print

Driving in style! I had an excellent experience at Mazda today. They were very knowledgeable, realistic, and worked things out so that I could have a luxury experienc I had an excellent experience at Mazda today. They were very knowledgeable, realistic, and worked things out so that I could have a luxury experience while driving safely. I'll be back! More

Report | Print

Very easy Very helpful. Knew what I wanted and they made it happen. This is the second time I've bought a car from here and would deff go back. Ralph and John w Very helpful. Knew what I wanted and they made it happen. This is the second time I've bought a car from here and would deff go back. Ralph and John were great. More

Report | Print

Professional service, great experience I chose to purchase a Mazda 3 from Heritage Mazda Towson and Ralph Price was my sales associate. He did a great job handling the sale and went the ext I chose to purchase a Mazda 3 from Heritage Mazda Towson and Ralph Price was my sales associate. He did a great job handling the sale and went the extra mile to make sure I got the car I wanted. I appreciate his easygoing, professional style, as well as the time he spent going over the car's features with me. Both the sales and financing experiences were very positive. More

Report | Print

Great Overall Experience I would like to say thank you to Ralph Price and the team at Heritage Mazda in Towsen. My experience through the entire process was exceptional. The I would like to say thank you to Ralph Price and the team at Heritage Mazda in Towsen. My experience through the entire process was exceptional. They gave me a very fair value for my trade in along with a rock solid price on the new vehicle my family and I purchased. I would recommend this location and sales team to anyone in the market looking for a new or used Mazda. More

Report | Print

Excellent Buying Experience I recently purchased a new Mazda CX-3 from Heritage Mazda Towson. I could not have had a more positive experience. My sales person Ralph Price was e I recently purchased a new Mazda CX-3 from Heritage Mazda Towson. I could not have had a more positive experience. My sales person Ralph Price was extremely helpful to me. I would recommend working with Ralph to anyone who is interested in purchasing a vehicle. Aaron Smucker, the finance manager, assisted me with my paperwork. He was very thorough, making sure that I understood everything. I can't remember ever completing paperwork as quickly and easily when purchasing a vehicle. The entire staff was very pleasant and professional, checking in with me as I waited for my new car to be brought from another location to Towson. I highly recommend Heritage Mazda Towson to anyone in the market for a new vehicle. More

Report | Print

Christmas wish comes true. I had the pleasure of meeting Ralph about 9 months ago, when I thought I was ready to purchase. Tuesday, December 19th , I phoned Ralph to let him k I had the pleasure of meeting Ralph about 9 months ago, when I thought I was ready to purchase. Tuesday, December 19th , I phoned Ralph to let him know, the funding for purchase was coming through, but not in time for Christmas. I was hoping to give my wife a new Mazda. Well to make it quick, after I hung up from Ralph, I was disappointed I would not be able to get the car by Christmas. Well Ralph and a few other of Santa's helpers made a dream come true! Ralph called me back and said they had talked and had come up with a way for me to give my wife a new 2018 CX-9! So, today, Ralph made that dream come true and I will be giving my wife a new car this Christmas.Never and I mean NEVER have I been treated so respectfully at any dealership before. More

Report | Print

Great experience Ralph was excellent. He was extremely helpful and not pushy at all. He was very understanding of all my concerns. I would recommend him to anyone. Ralph was excellent. He was extremely helpful and not pushy at all. He was very understanding of all my concerns. I would recommend him to anyone. More

Report | Print

Love My Car! My sales consultant was Ralph Price & he was great. He told us on a test drive & explained everything about the vehicle , which help make my decision My sales consultant was Ralph Price & he was great. He told us on a test drive & explained everything about the vehicle , which help make my decision even easier. The car is great & I could not be happier. More

Report | Print