Ralph Ruggiero

WORST EXPERIENCE EVER WITH THIS DEALERSHIP. READ AND NEVER PURCHASE A CAR FROM HERE. I just want to start by stating that Ralph Ruggiero, the General Manager and Omar Garcia, the Sales Ma READ AND NEVER PURCHASE A CAR FROM HERE. I just want to start by stating that Ralph Ruggiero, the General Manager and Omar Garcia, the Sales Manager, are very unprofessional, rude and dismissive. I will never return to this dealership and would not recommend anyone else too. Probably needs to be closed down or new set of management, this dealership will go down hill soon. I purchased a certified used vehicle about 2 months ago, one morning the car did not turn. No lights on dash nothing. I called the dealership to see if the car can get towed to the dealership, they said NO and that they would have a technician from there dealer come out and jump start the vehicle. Tech came out and plugged the negative claw on the positive side of the battery, and then plugged the positive claw on the negative side of the battery, then jumped started it and huge spark come from the battery area, causing several issues. I told the tech to call the dealership and let them what he just did to my car. He called the dealership and the dealership got the car towed to shop. They took the car in, replaced the battery with the non - original one and they also did not want to check the rest of the unsafe issues the tech caused with sparking the battery, ruining fuses and other electronics of the car. I asked for a letter stating everything that the dealership technician did and they said NO. I asked for a warranty for the new battery they gave me, they gave me a Google search Toyota policy that they printed out from Google, not even an official warranty. I asked for President, David Nappa contact information, and Ralph Ruggiero said NO, that he is the only person I can talk to and then told me to get out and contact a lawyer and to continue to contact their customer care. They do not understand the basics of customer service, and customer satisfactions. This dealership is a huge scam, the sales department knows nothing about cars and their mechanics also do not know anything about cars either. DO NOT PURCHASE ANYTHING FROM THIS DEALERSHIP, DOES NOT DESERVE TO BE IN BUSINESS. More

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Hello my name is Ronnie Thompson. I recently purchased a 2020 toyota camry from this dealership. My brother took me to toyota to the sales rep. Justin Astrin. We went in, set with I recently purchased a 2020 toyota camry from this dealership. My brother took me to toyota to the sales rep. Justin Astrin. We went in, set with Mr. Justin for about 25/30 minutes got approval and drove off with my new car. Well it was new to me. Justin was amazing, confident, and patient. I'll keep him as my sales rep on my next visit. Ronnie More

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Hello I purchased a 2023 Toyota Highlander last year in March. I had awesome experience with Mr. Justin Astrin. Justin was amazing. He was patient, very kind, and confident that we would be able to get March. I had awesome experience with Mr. Justin Astrin. Justin was amazing. He was patient, very kind, and confident that we would be able to get the vehicle approve, and sure enough the deal went through. I will make sure next time, I make a visit to Toyota, that Justin will be the first person I look for as my sales rep. I have been purchasing toyota for over the past several yrs and Justin has taken very good care of me. Justin Astin, Your the Best Sincely, Leon Thompson More

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I have been purchasing vehicles for a long time and I have to say that Lou is one of the most nicest and knowledgeable people I have ever dealt with. He was very patient with my wife and I and worked wi have to say that Lou is one of the most nicest and knowledgeable people I have ever dealt with. He was very patient with my wife and I and worked with us until we both reached the deal that we wanted. I would recommend Lou and Dayton Toyotal any day of the week. Thank you Lou More

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Purchasing this car from Dayton was a true pleasure. David and Ralph were extremely helpful and kind. I will absolutely be going back to them in the future. Painless process. David and Ralph were extremely helpful and kind. I will absolutely be going back to them in the future. Painless process. More

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I was in need of a new vehicle and found trying to buy one during Covid was extremely difficult. I asked for information over the phone and was very pleased so I took a ride to the dealership. It was e one during Covid was extremely difficult. I asked for information over the phone and was very pleased so I took a ride to the dealership. It was easy and simple and never experienced this before. I was able to test drive, purchase and finance the vehicle all within 5 hours. Ralph Ruggiero was exceptional to work with as a manager and my Sales Associate Justin Astrin has made everything simple to deal with. Super accommodating and will always refer family and clients to them. The best experience buying a new car. More

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This is my 3rd vehicle purchase from Dayton Toyota . Being a savvy car shopper for decades,  I  can truly appreciate  the superior car buying experience Dayton Toyota provides and that makes me a loyal Being a savvy car shopper for decades,  I  can truly appreciate  the superior car buying experience Dayton Toyota provides and that makes me a loyal customer. Once again,  the whole process was seamless and pleasant. There was no pushiness, no hassles and no gimmicks  at any point in the process.  I really  appreciate that! I was taken very good care of by a team of  professional, accommodating , honest, patient and quite knowledgeable staff. They listened to my needs and used their expertise to find the perfect vehicle for me. They took their time to  cover all necessary details in the process making it a very individualized experience. They always have an impressive  inventory and  make great deals. In my opinion, this is an absolute treasure of a dealership which has perfected the art of  customer satisfaction. I am grateful for such a wonderful car shopping  experience and am beyond thrilled with my vehicle!   I have recommended people I know  who could not thank me enough and I would  highly recommend Dayton Toyota to everyone! More

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Great dealership. Paul Aweeky was so accommodating. He worked hard and listened to my wants. Very easy to work with. Will be using them again. worked hard and listened to my wants. Very easy to work with. Will be using them again. More

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Ralph is amazing! He helped me so much and took care of all of my car needs. He went above and beyond to make sure I was comfortable with the price and the car. He was efficient and followed through with e all of my car needs. He went above and beyond to make sure I was comfortable with the price and the car. He was efficient and followed through with everything he said which is really hard to come by these days. I would recommend him to anyone! I can’t say enough nice things about Ralph! I absolutely love my Highlander Hybrid!! More

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Almost finalized the deal Mr. Aweeky was friendly for our negotiation for a leased car. We agreed on the downpayment and monthly payments, filled some forms and paperwork. It w Mr. Aweeky was friendly for our negotiation for a leased car. We agreed on the downpayment and monthly payments, filled some forms and paperwork. It was going fine until the manager, Mr. Ruggiero, brought us another offer and said that our credit wasn't "good enough" to lease the car for the price we initially agreed on (though we were able to lease another car from another Toyota dealership in the area with worse credit). The new offer was higher than what we were intending, and he wasn't willing to cooperate for a price we could agree on, and we ended up leasing a car from the other dealer nearby. But overall, our experience was good and I would consider leasing/buying my next car from Dayton Toyota. More

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