Ramces Rivera | Page 18

Excellent services. They treated me with courtesy and respect. And help me to get my car as sooner as posible. They make me feel like the Queen 👸🏻 That I am. Thank you guys. God bless you in abundance respect. And help me to get my car as sooner as posible. They make me feel like the Queen 👸🏻 That I am. Thank you guys. God bless you in abundance. Thanks Yadriel to bought me lunch and explained the most important features about my new car. 🤗 More

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Muy excelente un poco el proceso tardío pero a la final resultado muy positivo salí contento y muy agradecido un poco más de brindar algunos snack mientras las espera resultado muy positivo salí contento y muy agradecido un poco más de brindar algunos snack mientras las espera More

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The team at Universal Hyundai is so friendly and awesome! Just bought a 2020 Santa Fe and I absolutely loved it. Justin worked hard after my first visit to the dealership to find the perfect car I was lookin Just bought a 2020 Santa Fe and I absolutely loved it. Justin worked hard after my first visit to the dealership to find the perfect car I was looking for in my budget. Spend two weekends in a row here and felt super comfortable and well taken care of both times. During the covid pandemic they have taken great care to keep customers safe! More

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I only appreciate that they worked with us to get a good deal, but at the end they messed up, NO TEAM WORK, finance dept offered a FREE of charge GAP insurance, we took it, when we got home read the paperwo deal, but at the end they messed up, NO TEAM WORK, finance dept offered a FREE of charge GAP insurance, we took it, when we got home read the paperwork and realized they charged us $1100 for it, took several phone calls. 2 visits and made us wait more than 1 hour to finally get that cancelled More

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I purchased a 2020 Santa Fe SEL with Universal Hyundai and I had a great experience with them. The Sales Manager was very courteous and my cars salesman Carlos Roman was attentive, professional, and knowl and I had a great experience with them. The Sales Manager was very courteous and my cars salesman Carlos Roman was attentive, professional, and knowledgeable about the car I wanted. The Hyundai Assurance program is such an amazing program. The 3 day exchange allowed me to come back the next day to switch a car I purchased with zero problems. Even though it was his day off, cars salesman stopped by at the dealership to help me through the process. Thank you Universal Hyundai for the excellent service and for Carlos Roman going above and beyond to get me the car I wanted. More

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Dealer commutes spot delivery scam against my sister, salesman lied on her application and made her return the car “because deal fell through”. When she returned the car they charged her $250 of her depo salesman lied on her application and made her return the car “because deal fell through”. When she returned the car they charged her $250 of her deposit and said they would give her the rest if she bought another vehicle from them. Will be reporting to FTC and BBB More

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Excellent service especially Darrin Diaz because he took the time to help in every way possible. No complaints. Really happy with my purchase. Thank you for al service especially Darrin Diaz because he took the time to help in every way possible. No complaints. Really happy with my purchase. Thank you for all your hard work! More

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Service personnel excellence! On Sunday June 9, 2019 my 2009 Hyundai Santa Fe decided to shut down all of its systems at mile marker 208.5 on Florida's Turnpike. AAA towed it to Un On Sunday June 9, 2019 my 2009 Hyundai Santa Fe decided to shut down all of its systems at mile marker 208.5 on Florida's Turnpike. AAA towed it to Universal Hyundai in Orlando. The service department was closed at the time but Ramces Rivera calmed my friend and I and took over getting the proper paperwork filled out so that a service tech could diagnose the problem on Monday. Ramces showed us how to contact an UBER so that we could get a rental car and continue on our way to Gainesville to attend classes that week. On Monday, Stefan Luna contacted me to apologize that the service technicians hadn't been able to look at my vehicle but would do so first thing Tuesday. He kept his word and called me Tuesday afternoon to explain that the alternator had died and that the cause was a defective timing cover gasket which had leaked oil onto the alternator. He went over the technician's recommendations, discussed the cost of just replacing the alternator or doing a proper job of examining and replacing the 10 year old gaskets and belts as necessary. The work was done promptly and the Santa Fe was ready as requested Thursday morning, June 13th. Stefan came in on his day off to be sure to be there when I arrived.We made it back home to Broward County Thursday afternoon...safe and sound and with no further problems. I cannot say enough good things about the level of service and attention to detail and customer care that my friend and I received at this dealership! Please be sure to give my sincere thanks and commendations to Stefan and Ramces. A very happy customer, Mona (Ramona) Johnston More

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Beest sales person in Center florida Over the years I have bought many new cars and have interacted with all kinds of sales people, this was by far the best experience I have had . Ramce Over the years I have bought many new cars and have interacted with all kinds of sales people, this was by far the best experience I have had . Ramces Rivera is one of the best sales people I have had the pleasure to deal with. He is first of all not a pushy over bearing type of person, he gives you your space and has answers for all your questions, this comes from knowing your product. He delivered everything he said. I would highly recommend everyone ask for Ramces if looking for a new or used auto. This dealership is by far the best in center Florida. More

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Buying a used car Going to buy a used vehicle. Gave a good price. Told them we would be back the next day. Next day came and after giving us the monthly payment which w Going to buy a used vehicle. Gave a good price. Told them we would be back the next day. Next day came and after giving us the monthly payment which we agreed on, they said he couldn't have it because of something on his credit. Why they didn't check it the day before. Then said they asked us and they didn't run a credit check. Something fishy going on. More

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