Ramiro Milian | Page 23

Fast, friendly and professional. From the time you get out of your vehicle you are greeted and the professionalism continues until you leave. The staff is always friendly to myself an From the time you get out of your vehicle you are greeted and the professionalism continues until you leave. The staff is always friendly to myself and each other. More

by MDS1013 Verified Customer Verified Customer

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Overall positive but a little slow. My service manager was nice and made sure that I had a loaner car. I think that the service was a little slower than it has been in the past. I dropp My service manager was nice and made sure that I had a loaner car. I think that the service was a little slower than it has been in the past. I dropped my car off on a Friday because my CD was stuck and because there was a smell of gasoline when I started the car. A new CD player was ordered and work was done on my car - I didn't get my car back until Thursday. I had to return it to the dealership on Saturday because the check engine light was on. I then had to wait for a vent line to be ordered and I the car was ready the following Wednesday. More

by KAVITARAJU Verified Customer Verified Customer

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Fine visit So, my expectations were so high given history here, that they were tempered a little with this experience. But still good. Drop off was fine. Pick up So, my expectations were so high given history here, that they were tempered a little with this experience. But still good. Drop off was fine. Pick up when my vehicle was ready, was less than stellar. Just seemed a little confused. I think it was a Saturday so people were a little discombobulated. But ok. More

by GEORGEWVASILIOU Verified Customer Verified Customer

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excellent service The work is reviewed in detail so I understand the choices I have and a price is given which is always accurate. The work is done quickly and correct The work is reviewed in detail so I understand the choices I have and a price is given which is always accurate. The work is done quickly and correctly. More

by BOB@OGRUDEK.COM Verified Customer Verified Customer

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New Purchase of CPO & Service of Vehicle (Tire & Detailing) First time purchasing a vehicle from this dealership. Everything went very smooth and easy and it was nice to work with Walter and Steve. I had to bri First time purchasing a vehicle from this dealership. Everything went very smooth and easy and it was nice to work with Walter and Steve. I had to bring the car in to have my front tire looked at because it kept losing air and also had a issue with a spot. I was immediately scheduled to the service department and they were also outstanding in treating me and taking care of my vehicle. I’m very happy I’ve purchased my vehicle at Rallye. More

by RANDOLPH.DONALDSON Verified Customer Verified Customer

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Quality service Brought in my car to address a slow tire leak and an exterior illumination issue. Both were addressed within a very reasonable time. The Service depar Brought in my car to address a slow tire leak and an exterior illumination issue. Both were addressed within a very reasonable time. The Service department kept me apprised of developments and gave me a loaner during the day of repairs. More

by Mike R. Verified Customer Verified Customer

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Had a wow moment before and after service, wonderful.. Wonderful experience, addressing my needs @ took time while processing my information. First time visit, will not go anywhere else, bought car in sta Wonderful experience, addressing my needs @ took time while processing my information. First time visit, will not go anywhere else, bought car in state college , Pa. thankful for the narrative on my benz needs, will make appt. to address them only at your Roslyn station.. thank you, lounge area great place to wait on service.. thank you. Ramiro Malian, and service personnel.. More

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For a simple oil change, only Rallye Motors can messed it up. I found out 2 days later on the work order, they put in 9 (NINE) quarts of Diesel rated oil in my c300 4matic. I left 2 voice message to my servi up. I found out 2 days later on the work order, they put in 9 (NINE) quarts of Diesel rated oil in my c300 4matic. I left 2 voice message to my service adviser, no called back. I left 2 email to the service and general managers and no reply. I ended up to call Mercedes Benz North America to help. I want to be sure no damage was done to the engine.. BTW, this is the SECOND time it happened. When I took delivery of the car, it was overfilled. The service adviser said "As long as the oil light doesn't come on, it will be fine". 1 - The oil light is warning for low level, not when it is over" 2 - The adviser has no idea how quarts of oil the car take. He said it took 8 quarts. On a 4matic, it take 7.4 quarts. On a regular RWD , it takes 8. They are 2 for 2 so far.. I am really afraid to take my car(S) to them for service... If I were you, I will make sure they show you the dipstick level before they take the car back from them. More

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There seems to be changes in the level of service. I used work with Dannny for the first 4 years and the level of service I received was excellent. Danny made me feel like I was in good hands. Sinces used work with Dannny for the first 4 years and the level of service I received was excellent. Danny made me feel like I was in good hands. Sinces Danny left I have been handed off to three different people. During my last visit the service advisor left the next day and I had to explain my situation again to a new service advisor. What I am really upset about is this is the second time my car was being serviced for the same problem. The first time back on Dec 29, 2011 the service center said needed an ESP Control Module, a battery and other sensors which cost me about $2,400.00. A few weeks later the same exact problem was back!!!! During this visit the service center kept my car about 4-5 days and never explained what they fixed. I just received a call that my call was fix and to pick it up. I picked up the car and everything appears to be working at this time. I wonder what was wrong with it to begin with. Did I really need a new ESP Control Module, a battery and other sensor's back in Dec 2011 or was there something else wrong which the service center was embarrassed to discuss with me. I am beginning to feel uncomfortable at this time. I was advised that my car will eventually need a new front axle and spindles which is expensive. I plan to bring the car to a different service center to find out if in fact this is the case. I never felt this way before but given my recent experience I believe I have a reasonable concern for causion with your service center. My associate Barry Spilka sold me this car about 4 1/2 years ago and suggested that I continue using your service center as he felt that the level of service at you dealership was excellent. Please keep in mind that my car has approximately 34,000 miles, I bring it in for service as required and kept it in my garage. I don't understand any car with so few miles, which is properly maintained can have so many problems. Sincerely Howard A. Ainbinder More

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Excellent customer service provided by service advisor Excellent customer service provided by service advisor Mr. Ramiro Milian. He took the time to answer a few questions that I had about my vehicle. Ser Excellent customer service provided by service advisor Mr. Ramiro Milian. He took the time to answer a few questions that I had about my vehicle. Service was done relatively quickly. More

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